Ratings based on 490 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Highly recommend
Posted 19 Aug 2024 on HotelsAdequate clean, close to everything. Friendly staff. Comfortable.Would recommend it.
Comment from Hotel Management
1 Sep 2024 by Sal, Hotel Management
Thank you for your review- we appreciate the feedback. Kind regards, Sal
by A verified traveler
Posted 7 Aug 2024 on Wotif
Would not stay again. Bed was so hard and uncomfortable. No hot water
Comment from Hotel Management
7 Aug 2024 by Sal, Hotel Management
Hi there.Very sorry there was no hot water.This was only discovered after you reviewed,and has since been rectified at 3.00pm. What a shame you did not let us know when you departed, so we could fix things ASAP. The bed is a Se3ally posturepedic
by A verified traveler
Posted 1 Aug 2024
it was a basic facility but met our needs for 1 night
Comment from Hotel Management
1 Sep 2024 by Sal, Hotel Management
Hi there. Glad you enjoyed your stay, and we appreciate your review. Kind regards,Sal
by A verified traveler
Posted 25 Jul 2024 on Wotif
Great for
What we need and local to every thing
Comment from Hotel Management
1 Sep 2024 by Sal, Hotel Management
Hello there.So happy you enjoyed your stay.We wish you safe and happy travels.Kind regards,Sal
by A verified traveler
Posted 21 Jul 2024
Great staff, value and location. Sadly a few minor things to note:
The shower barely got hot enough, You couldnt close the bathroom louvres so it got quite cold it there and the queen side bed is pretty well worn out and sags in the middle.
Comment from Hotel Management
1 Sep 2024 by Sal, Hotel Management
Hi there Brad.Thanks for your review.Since you review we have found that that there was a problem with the thermostat control. This has now been rectified. The bed has since been changed. Thank you for letting us know.Kind regards,Sally
by A verified traveler
Posted 11 Jul 2024 on Hotels
Comment from Hotel Management
13 Jul 2024 by Sal, Hotel Management
Thanks Merrill.We look forward to seeing you again soon!Many thanks,Sally
by A verified traveler
Posted 10 Jul 2024 on Hotels
Comment from Hotel Management
10 Jul 2024 by Sal, Hotel Management
Thanks Colin for the review.We look forward to seeing you again!Kind regards,Sally
by A verified traveler
Posted 4 Jul 2024
Size of room was great, laundry worked well, helpful managers and walking distance to supermarkets about 10 mins, parking at door. I would recommend.
Comment from Hotel Management
10 Jul 2024 by Sal, Hotel Management
Hi there.We are so happy you enjoyed your stay.Hope you book in next time when you are in Mackay.Kind regards,Sal
by A verified traveler
Posted 28 Jun 2024 on Wotif
Great place
Comment from Hotel Management
10 Jul 2024 by Sal, Hotel Management
Hello there.Thanks for your feedback.We hope to see you and or friends next time you in MackayMany thanks,Sally
by A verified traveler
Posted 23 Jun 2024 on Hotels
Good service, changed rooms during stay and they accommodated me very well!
Comment from Hotel Management
23 Jun 2024 by Sal, Hotel Management
Hi there Robert,So glad you enjoyed your stay.We look forward to seeing you again!Kind regards,Sally
