Ratings based on 872 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Very nice staff and place
Comment from Hotel Management
14 Nov 2024 by Belinda, Hotel Management
Good morning, WilfredThank you for your excellent review! We appreciate your feedback. We are pleased to hear that you enjoyed your stay and hope to welcome you back soon.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Belinda, Hotel Management
Good morning, NicoleThank you for your excellent review. We appreciate your feedback.
by A verified traveler from Finch Hatton
Posted 31 Oct 2024
Great place to stay with very friendly and helpful staff. Made me feel extra special by leaving a card and chocolates in my room for my birthday.
Comment from Hotel Management
31 Oct 2024 by Belinda, Hotel Management
Good morning, LuanaThank you for your excellent review. We are pleased that you enjoyed your stay with us. We look forward to the next visit. We hope you had a lovely birthday.
by A verified traveler
Posted 25 Oct 2024
Comfortable and easy for a one night stay
Comment from Hotel Management
28 Oct 2024 by Belinda, Hotel Management
Good morning, ValdaThank you for your review. We are pleased to hear that you had a comfortable stay. We hope to welcome you back again soon.
by A verified traveler
Posted 22 Oct 2024
Good location, convenient and excellent dinning room/food.
Comment from Hotel Management
23 Oct 2024 by Mei, Hotel Management
Thanks for your lovely review. we hope to see you next time. Kind Regards,
by A verified traveler from Finch Hatton
Posted 16 Oct 2024
Great room and staff although the room was starting to look a little tired...but in saying that the bed was extremely comfortable, the shower hot, the toiletries very good, and the towels soft. Has a smart TV but is not hooked up to the internet. Also loved the balcony over the pool and the outdoor seating.
Comment from Hotel Management
16 Oct 2024 by Belinda, Hotel Management
Good afternoon, LuanaThank you for your review. We are delighted that you enjoyed your stay. We appreciate you bringing the issue with the TV to our attention. All our TVs are connected to the internet, so we will investigate why this was not the case during your visit. We hope to welcome you back soon.
by A verified traveler
Posted 4 Oct 2024
Bed comfortable. Couch and areas of the property weren’t very clean. Cutlery also not clean. Bedside table in one of the rooms hadn’t even been wiped and showed stickiness all over it.
Easy and lots of parking available. Checkin was smooth and staff friendly. Quiet area and minimal noise.
Comment from Hotel Management
8 Oct 2024 by Belinda, Hotel Management
Good afternoon, AnkeshThank you for sharing your feedback. We are pleased to hear that you found the bed comfortable and appreciated the parking, staff and check-in. However, I'm disappointed to learn about the cleanliness issues you encountered. This is certainly not the standard we aim to uphold. Your comments will be shared with our housekeeping team to ensure these issues are addressed promptly. It's also good to know that you enjoyed the quiet and minimal noise in the area. Your feedback is invaluable in helping us improve our services. We hope to welcome you back soon.
by A verified traveler
Posted 30 Sep 2024 on Wotif
For the amount we paid for the 2 bedroom which was discounted, we were disappointed. Have paid a lot less for better 2 bedroom apartments. Shower head was not very good and probably needs fixing. Hair dryer did not work well. Limited kitchen facilities and dining area. Rooms were okay, but under both beds were items from other people, so not sure how well the place is cleaned. It was okay, but just not worth the amount we paid. Staff were friendly.
Comment from Hotel Management
30 Sep 2024 by Belinda, Hotel Management
Good morning, Fiona.Thank you for sharing your feedback. I'm sorry to hear that your experience didn't meet your expectations. It sounds like several issues impacted your stay. We apologise for the inconveniences you experienced, and we will address these issues promptly. On a positive note, we're pleased to hear that our staff were friendly. If you have any further suggestions, please let us know.
by A verified traveler
Posted 27 Sep 2024 on Wotif
Amazing place and wonderful staff .
Comment from Hotel Management
27 Sep 2024 by Belinda, Hotel Management
Good evening, CarlaThank you for your review. We are pleased that you enjoyed your stay with us. We look forward to seeing you again soon.
by A verified traveler
Posted 26 Sep 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by Belinda, Hotel Management
Good afternoon, BenjaminThank you for your excellent review. We are pleased you enjoyed your stay. We look forward to seeing you next time you visit Mackay.
