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The Marco Polo

4.0 star property
Savor your time by the pool or explore nearby attractions with help from multilingual staff. Enjoy effortless check-out thanks to convenient services.

Choose dates to view prices

Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, sun loungers
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Exterior
The Marco Polo, in the heart of West Mackay, offers a comfortable retreat with an outdoor pool and sun loungers. Connect to WiFi, take advantage of dry cleaning services and express check-out for a seamless stay. Helpful staff have left previous guests feeling well taken care of.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
The current price is P4,475
P4,923 total
includes taxes & fees
Feb 23 - Feb 24

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room, Multiple Beds

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room, Multiple Beds

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

Highlights

Air conditioning
Refrigerator
TV
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Standard Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Family Room

  • Sleeps 4
  • 1 Twin Bunk Bed and 1 King Bed

View all photos for Standard Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard Twin Room

  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Twin Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Spa

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Spa

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Family Room

  • Sleeps 5
  • 1 Twin Bunk Bed, 1 Twin Bed and 1 King Bed

View all photos for Deluxe King

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Standard King Room

Desk, laptop workspace, iron/ironing board, free WiFi

Standard King Room

  • Sleeps 2
  • 1 King Bed

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Exterior

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  • Parking included
  • Free WiFi
9.0 out of 10, Wonderful, 925 reviews
The price is P4,509
P4,960 total
includes taxes & fees
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About the neighborhood

Map
46 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Caneland Central - 2 min drive
  • Bluewater Lagoon - 2 min drive
  • Harrup Park - 3 min drive
  • Mackay Base Hospital - 3 min drive
  • Mount Pleasant Shopping Centre - 4 min drive

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪The Coffee Club - ‬2 min drive
  • ‪KFC - ‬12 min walk
  • ‪Hungry Jack's - ‬2 min drive
  • ‪Austral Hotel - ‬2 min drive
  • ‪Red Rooster - ‬20 min walk

About this property

The Marco Polo

Hotel located in West Mackay
The Marco Polo provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers
  • Free self parking
  • Smoke-free premises, multilingual staff, and tour/ticket assistance
  • Concierge services, luggage storage, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at The Marco Polo feature perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and bathrobes.
Extra amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 22-inch TVs with cable channels
  • Refrigerators, coffee/tea makers, and ceiling fans

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Does The Marco Polo have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at The Marco Polo?

As of Feb 16, 2025, prices found for a 1-night stay for 2 adults at The Marco Polo on Feb 23, 2025 start from P 4,475.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Marco Polo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Marco Polo?

Self parking is free at this property.

What time is check-in at The Marco Polo?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Marco Polo?

Check-out is at 10:00 AM.

Where is The Marco Polo located?

Located in West Mackay, this hotel is within 1 mi (2 km) of Jubilee Park, Caneland Central, and Mackay Enertainment and Convention Centre. Mackay Regional Botanic Gardens and Artspace Mackay are also within 2 mi (3 km).

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 316 out of 620 reviews
Rating 8 - Good. 193 out of 620 reviews
Rating 6 - Okay. 76 out of 620 reviews
Rating 4 - Poor. 17 out of 620 reviews
Rating 2 - Terrible. 18 out of 620 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and easy access. No immediate eating facilities (walking distance). Last time we stayed here there was a restaurant and this would be nice again if practical.
Stayed 1 night in Jan 2025

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very much appreciated beung able to check in early after a very early flight from Sydney. Staff at reception were very accommodating and friendly. The room was very spacious and the king size bed was excellent and so comfortable. Highly recommend Marco Polo for any traveller.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jing

Amazing staff!
Stayed 1 night in Jan 2025

10/10 Excellent

Richard Lachlan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are modern and clean, the staff are awesome, very helpful, friendly and polite. I will certainly be staying there again,thank you.
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Stayed 1 night in Dec 2024

10/10 Excellent

pavan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say amazing especially the host was so so kind to us we are very grateful… amazing place and we would come back in a heartbeat
Stayed 3 nights in Dec 2024

6/10 Okay

Ryan

Traveled with family and small children
Liked: Cleanliness
No designated Parking that was inconvenient
Stayed 2 nights in Nov 2024

10/10 Excellent

Lang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy room. Comfortable bed and cold AC. Quite.
Stayed 1 night in Nov 2024

8/10 Good

Beate

Liked: Cleanliness, property conditions & facilities
Stayed here for 1 night and arrived around 19.30. Check was meant to be open till 20.00 but nobody was present. It waz very tricky to get through on the phone and a pain as we were very tired, all wax paid and we just wanted to get into the room. The room was lovely room, very spacious and clean, slept wonderful. Would stay again.
Stayed 1 night in Nov 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Eddie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Bridget

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
:( CLEANING. my shower! the tiles were mouldy, domestos would fix it easily. And bath tub has seen better days. Rest of the room was lovely thanks. Ill be back
Stayed 1 night in Nov 2024

10/10 Excellent

John

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Nov 2024

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
What a scam Wot if took my money and no recourse to get my money back The booking company took my money and the hotel marco polo cancelled my booking. What a scam No telephone number to get my money back??????? I am out of pocket and had to book another hotel. Scammers
Stayed 1 night in Nov 2024

8/10 Good

Kaela

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, comfortable ☺️
Stayed 1 night in Nov 2024

10/10 Excellent

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking and Bernie handled everything so smoothly with care and great customer support, Thank you ⭐️
Stayed 1 night in Nov 2024

6/10 Okay

Kathleen

Liked: Staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay will stay again .
Stayed 1 night in Nov 2024

10/10 Excellent

Marlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and great value
Stayed 1 night in Nov 2024

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very pleased with the check in process, received an upgrade and all the staff were lovely. The room was huge and very comfortable. It was just a little tired around the edges.
Stayed 1 night in Nov 2024

2/10 Terrible

Louise

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was in a disgustising state
Stayed 1 night in Nov 2024

10/10 Excellent

Beverley

Liked: Staff & service, property conditions & facilities
Bernie the manager was most obliging helpful and friendly.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sheryl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although on main Road and under the flight path it was quiet at night. Food at restaurant was unique and provided take away to room. Well maintained for 'older motel'. plenty of power points, comfortable bed.
Stayed 1 night in Oct 2024

10/10 Excellent

Alan, Fernleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great property which provides excellent value for money. Clean spacious room with everything required for eating in. Undercover parking is quite secure. Staff all very friendly. Easy to find and get in and out. Short drive into CBD. Highly recommended.
Stayed 1 night in Oct 2024