Ratings based on 31 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Don't stay here, so many better options.
Posted 25 Nov 2021 on HotelsThis place is loud. There are two restaurants licated at the hotel. One, at the front entrance and another in the corridor of the rooms. All night and morning (5am) you hear the kitchen staff, the customers, your nieghbors. Including, the plumbing, restroom use etc. of those rooms next to you. Did i say loud!
The guy at the front office wants your itinerary daily. I dont think so! They offer free breakfast between 6:30-9:30, its decent. Eggs, hotdogs fried, fruit, variety of juices and bread.
We stayed in aguascalientes one of our 4 night's ti visit machu pichu. Upon returning, i asked to extend our check out time as our flight was delayed. The front desk woman didnt understand. She called the main woman who didn't know that i can hear her and she sat there contemplating how she could charge me extra. She said $20us for 2 hours. No thx! I stayed there several days including one night with no house keeping and you cant extend an hour
by A verified traveler
Posted 29 Nov 2020
The receptionist and assistant are the best parts of this place.
by A verified traveler
Ok place for the price
Posted 20 Mar 2020 on HotelsCan't complain as went to book 1 room for $40 and they reserved 2 rooms at same price instead. Rooms do not have heat but bedding adequate to compensate. Some moldy smell but not overwhelming. Nice staff. Overall good 1 night stay.
by A verified traveler from Morgan Hill
Posted 2 Mar 2020
For some reason they did not have the original 2 family rooms I reserved so instead gave us 4 single rooms which was better because instead of 2 bathrooms, we now have 4. Good job on making it better when you make a mistake. Other companies can learn from you
Comment from Hotel Management
12 Mar 2020 by LUNA MUNA , Hotel Management
Hi dear Joanne, thanks a lot for your comment. We are very glad that everything was good while your staying with us, hope to have you back soon!
Best regards!
by A verified traveler from Utha
Posted 28 Feb 2020
The property is in remodeling process and it’s a bit wearer, but is ok.
Comment from Hotel Management
12 Mar 2020 by LUNA MUNA, Hotel Management
Hi dear David, thank you so much for your comment. we are glad to know that everything was ok while your staying with us, sorry for the bad we are still working on getting better for a better service!
Hope to have back.
Best regards!
by A verified traveler from Mývatn
Posted 20 Feb 2020
A very simple sml hotel.
Very steep walk almost at the top of the street, close to the hot spring.
Breakfast, nothing like shown on the booking pages.
by A verified traveler
Posted 19 Nov 2019
I liked the location and easy to get around town. It also steps away from the mineral springs. After hiking to Machu Pichu it was nice to soak in the mineral springs. I would definitely recommend this hotel. Nicholas was very helpful to help me get around town.
Comment from Hotel Management
20 Nov 2019 by Nico, Hotel Management
Thank you, nice to have served you.
by A verified traveler
Comfortable beds and nice hotel
Posted 12 Nov 2019 on HotelsWe had two nights at Luna Muna and we are very satisfied with our stay! However, we wouldn't call it a spa hotel as it only provided massage (like many other places at that street). Otherwise, the beds were very comfortable, our room was cleaned every day and the staff was helpful with all our requests. One concern was the bathroom, shower curtains could be replaced since water leaked out to the rest of the bathroom floor.. Besides that, very nice hotel, we would recommend it!
Comment from Hotel Management
18 Nov 2019 by Nico, Hotel Management
Thank you for sharing your experience, we are glad you were positive and we will try to improve those details you mention.
by A verified traveler
Posted 28 Jun 2019
Comment from Hotel Management
15 Jan 2020 by :), Hotel Management
Gracias por su visita!
by A verified traveler
Posted 23 May 2019 on Hotels
Very friendly and accommodating staff. Close to variety of restaurants, hot springs and bus to Machu Picchu.
Comment from Hotel Management
15 Jan 2020 by Thanks a lot, Hotel Management
hi dear, and thank you so much for your comment! we are very glad that everything was ok
