Ratings based on 418 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Sarah Mafra, Hotel Management
Dear Mrs. Ana, thank you for choosing to stay with us, as well as for your review. We look forward to the opportunity to welcome you again. Always welcome to Maceió and the Ritz Lagoa da Anta! Yours sincerely; Sarah Mafra - Guest Relations
by A verified traveler
Posted 4 Dec 2024
Bathroom dirty, hot tub didn't work, not alot of food options.
Comment from Hotel Management
5 Dec 2024 by Sarah Mafra e Marcelo Carnaúba-guest relations, Hotel Management
Mr. Nahum,Thank you for your review.
by A verified traveler
Posted 28 Mar 2024
Beautiful place, very friendly staff, love to stay there 💕💕
Comment from Hotel Management
28 Mar 2024 by Hugo Barros, Hotel Management
Dear Ms. Aniceia, We would like to thank you for taking the time and sharing your comments about your recent experience at our hotel.We are very happy that you liked it and we are always at your disposal. It was a pleasure to welcome you and we hope to see you again soon.Always welcome to Maceió and the Ritz Lagoa da Anta!Yours sincerely; Hugo Barros - Operational Supervisor.
by A verified traveler
Posted 15 Dec 2023
Well located and great food
by A verified traveler
Posted 7 Nov 2023
Comment from Hotel Management
8 Nov 2023 by Hugo Barros, Hotel Management
Prezado Sr. Pedro.Foi um prazer recebê-los no Hotel Ritz Lagoa da Anta, aproveito a oportunidade para agradecer por ter separado uns minutos do seu tempo para deixar sua avaliação. Aguardamos a oportunidade de recebê-los novamente em breve.Sejam sempre muito bem-vindos à Maceió e ao Ritz Lagoa da Anta! Atenciosamente - Hugo Barros - Supervisor Operacional.
by A verified traveler
Posted 13 Mar 2023
pretty bad wifi, it work well just in the lobby
Comment from Hotel Management
17 Mar 2023 by Davi Cumaru, Hotel Management
Dear Guest Jeikson!My name is Davi Cumaru, I am responsible for the satisfaction of all guests at the Ritz Lagoa da Anta hotel, since 2019. I started my journey at the Ritz Lagoa da Anta in 2016, which is a reference in the Brazilian Northeast.It was a pleasure to receive you at the Hotel Ritz Lagoa da Anta, I take this opportunity to thank you for taking a few minutes of your time to leave some comments about your experience.Allow me to offer you my sincere apologies for not achieving the level of service quality that we aim for. Rest assured that we, at the Hotel Ritz Lagoa da Anta, value our guests very much and all your comments are analyzed and taken into account, as it is only through them that we can constantly improve and adapt our products and services.But once again we thank you for sharing your experience and we hope to have the opportunity to welcome you again.Sincerely,David Cumaru,Operational coordinatorRitz Lagoa Da Anta
by A verified traveler
Posted 29 May 2022 on Orbitz
The hotel needs renovation! The room is a good size but the floor was dirty! When you go out to the shower, walk into the room, your foot will turn black! The location is great!
Comment from Hotel Management
13 Jun 2022 by Davi Cumaru, Hotel Management
Dear Mr Douver, we thank you for choosing to stay with us, as well as for your compliments and scores that make us improve every day. Rest assured that our team will be aware of the compliments, as well as the suggestions will be taken to the quality committee in order to implement improvements. We look forward to the opportunity to welcome you again soon. Welcome to Maceió and Ritz Lagoa da Anta!
Yours sincerely;
Davi Cumaru
Operational coordinator
by A verified traveler
Posted 3 Mar 2022 on Hotels
Comment from Hotel Management
6 Mar 2022 by Davi Cumaru, Hotel Management
Prezada Sra Fernanda, agradecemos pela escolha em se hospedar conosco, assim como por seus elogios e pontuações que nos fazem melhorar a cada dia. Esteja certa que nossa equipe ficará ciente dos elogios, assim como as sugestões serão levadas ao comitê de qualidade a fim de implantar melhorias. Aguardamos a oportunidade de recebê-la novamente em breve. Seja sempre muito bem vinda à Maceió e ao Ritz Lagoa da Anta!
Atenciosamente;
Davi Cumaru
Coordenador Operacional
by A verified traveler
Ótima opção para família
Posted 29 Jan 2022 on HotelsFicamos 2 dias no Ritz Lagoa das Antas, ótima opção para quem gosta de estar próximo à praia. Piscina excelente e clima do hotel foi acolhedor.
Comment from Hotel Management
31 Jan 2022 by Davi Cumaru, Hotel Management
Prezado Sr. Fabio, nos sentimos honrados com a sua satisfação, e cientes que devemos continuar evoluindo, para quê em uma próxima oportunidade possamos o surpreender ainda mais de uma forma positiva.
Atenciosamente,
Davi Cumaru
Coordenador Operacional
by A verified traveler
Posted 10 Jul 2021
Friendly staff
