Ratings based on 931 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Great Hotel, a plearure to stay there
Comment from Hotel Management
25 Apr 2024 by Manoel Jucá, Hotel Management
Thank you for choosing the Best Western Premier Maceió.Your satisfaction is important to us and we will use the feedback you submit to make improvements to provide a better guest experience in the future.Grateful,Manoel JucáSales manager
by A verified traveler
Posted 21 Oct 2023
Good location. Staff was VG. Buffet 9/10.
Comment from Hotel Management
22 Oct 2023 by Manoel Jucá, Hotel Management
Thank you for choosing the Best Western Premier Maceió.We are happy to know that you enjoyed your stay.We hope you return soon.Yours sincerely,Manoel JucáSales manager
by A verified traveler
Posted 20 Oct 2023 on Hotels
Comment from Hotel Management
22 Oct 2023 by Manoel Jucá, Hotel Management
Obrigado por escolher o Best Western Premier Maceió. Ficamos felizes em saber que gostou de sua estadia. Esperamos que retorne em breve. Atenciosamente, Manoel Jucá Gerente de Vendas
by A verified traveler
Posted 17 Oct 2023
Nice hotel at Pajuçara beach front, spacious room, the widest bed i have ever slept, i had to “roll” to reach my wife, two queen beds together.
Breakfast was very good, hotel staff very friendly.
Comment from Hotel Management
18 Oct 2023 by Manoel Jucá, Hotel Management
Thank you for choosing the Best Western Premier Maceió.You are very important to us and we value your opinions. Information about what you enjoyed about your stay and how we can improve will help us provide a superior experience for you and other guests in the future. We hope you return soon.
by A verified traveler
Posted 8 Sep 2023
Loved it. Very clean . Safe. Beautiful pool area . Quiet at night which is important to us as my husband is a light sleeper .Breakfast buffet was amazing . Staff was also great. Very happy with my decision to stay here . Will definitely stay again. Honestly can’t believe it’s a best western . Back home they are not this nice .
Comment from Hotel Management
9 Sep 2023 by Manoel Jucá, Hotel Management
Thank you for choosing the Best Western Premier Maceió.You are very important to us and we value your opinions. Information about what you enjoyed about your stay and how we can improve will help us provide a superior experience for you and other guests in the future. We hope you return soon.
by A verified traveler
Posted 15 Aug 2023 on Hotels
Comment from Hotel Management
15 Aug 2023 by Manoel Jucá, Hotel Management
Olá Sr Paulo, Obrigado por escolher o Best Western Premier Maceió. Ficamos felizes em saber que gostou de sua estadia. Esperamos que retorne em breve. Atenciosamente, Manoel Jucá Gerente de vendas
by A verified traveler
Posted 13 Aug 2023 on Hotels
Comment from Hotel Management
15 Aug 2023 by Manoel Jucá, Hotel Management
Obrigado por escolher o Best Western Premier Maceió. Ficamos felizes em sabre que gostou de sua estadia. Esperamos que retorne em breve. Atenciosamente, Manoel Jucá Gerente de vendas
by A verified traveler
Posted 28 Mar 2023
It’s only OK
by A verified traveler
Not your ordinary Best Western back in the states
Posted 11 Feb 2023 on HotelsGot to check in early. Which was a plus because of an early flight. Room was spacious, clean , modern. Staff was super helpful. The maids would leave hand written notes of well wishes everyday with candy. Just a overall great experience staying there. Would definitely recommend this place to anyone visiting Maceió. Also it’s in the best location
Comment from Hotel Management
13 Feb 2023 by Fabio Kazuo, Hotel Management
Thank you very much for your review.We are very happy with your scores.We look forward to your soon return.Yours sincerelyFabio Kazuo
by A verified traveler
Posted 13 Jan 2023
Nice hotel but very expensive at €200 a night, staff charged extra but eventually got refund and staff ringing after 11 pm at night looking for payment at earlier meal that other staff member put on my tab... big mess
Comment from Hotel Management
13 Jan 2023 by Fabio Kazuo, Hotel Management
Dear Mr. Alan.We are sorry for your perception of your experience with us.We will check these apointments and make the necessary adjustments, as they are not in accordance with our standard.We hope to see you again in the near future.Yours sincerelyFabio Kazuo
