Ratings based on 971 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
very nice place to stay
Comment from Hotel Management
24 Sep 2024 by Manager on duty, Hotel Management
Dear Joseph, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
by A verified traveler
Posted 23 Sep 2024
The property front is lovely with the flowers, but the building needs some love. The floors are dirty and the carpets are stained - though the pool looked well maintained. Rooms need general maintenance badly.
But primarialy, I did not feel safe. There was literally a man sitting in a white van in the parking lot for the 2 hours I was there. I asked if there had been break-ins and was told yes, but the cameras are working now.
I forfeited the $100 and left.
Comment from Hotel Management
24 Sep 2024 by Manager on duty, Hotel Management
Dear Julie, Thank you for sharing your experience with us. While we’re glad to hear you appreciated the front landscaping and the well-maintained pool, we are truly sorry to learn about the concerns you had regarding the cleanliness, maintenance, and overall safety of the property. Your safety and comfort are our top priorities, and we regret that you didn’t feel secure during your stay.Please know that we take your concerns seriously and will be reviewing the situation with our team, including addressing the maintenance issues in the rooms and ensuring our security measures are up to standard. We understand your decision to leave and appreciate your feedback as it helps us improve.Sincerely,Management
by A verified traveler
Posted 21 Sep 2024
Clean place, good location
Comment from Hotel Management
22 Sep 2024 by Manager on duty, Hotel Management
Dear Craig, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
by A verified traveler
Posted 19 Sep 2024
Thin walls and ceilings. Smoky in foyer.
by A verified traveler from Liverpool
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Manager on duty, Hotel Management
Dear Thomas, Thank you for taking the time to post this rating. We would love to know more about your stay as we are always aiming for perfection with all of our guests. Our team would greatly appreciate it if you could give the hotel a call directly to give us your feedback on your stay. Thank you for choosing us and we are looking forward to your next stay; However, next time it will be worthy of a 5 Star Review! Sincerely,Management
by A verified traveler from Maple Grove
Posted 17 Sep 2024
Front entrance was nice with flowers. Room was falling apart. All doors squeek, fan falling from sealing, smoke detector without battery, refrigerator at coldest setting gave off limited cooling, refrigerator was rattling in the cupboard, tiles on the bathroom floor were loose., tub faucet dripped, toilet run on, etc....
Comment from Hotel Management
18 Sep 2024 by Manager on duty, Hotel Management
Dear Jim, Thank you for sharing your experience with us. While we're glad you appreciated the front entrance and landscaping, we sincerely regret the issues you encountered in your room. We take these concerns seriously, and your feedback regarding the squeaky doors, fan, refrigerator, and bathroom condition has been shared with our maintenance team for immediate attention. Ensuring our guests have a comfortable and fully functional stay is a top priority, and we’ll work to address these areas.We appreciate your feedback and hope to improve your experience in the future.Sincerely,Management
by A verified traveler
Posted 16 Sep 2024
We came to Ohio from California for my granddaughter's wedding and ee were pleasantly surprised at that the Country Inn was the perfect location for all our needs. Our room was clean and the bed was very comfoftsble. When we come to visit again, this will be our go to place. Also the morninh breakfast was great.
Comment from Hotel Management
18 Sep 2024 by Manager on duty, Hotel Management
Dear Helen, Wow! We are absolutely thrilled to hear that your stay with us during such a special occasion exceeded your expectations! Knowing that our location, clean rooms, and comfortable beds made your granddaughter's wedding trip even more enjoyable truly warms our hearts. We're especially happy that our breakfast left a great impression! It’s wonderful to know that we’ll be your go-to place whenever you visit Ohio. We can't wait to welcome you back with the same great experience!Sincerely,Management
by A verified traveler
Posted 12 Sep 2024
Couple bugs ,older dirty carpet, no hand soap
Comment from Hotel Management
14 Sep 2024 by Manager on duty, Hotel Management
Dear Mike, Thank you for your review. As a flawless guest experience is what we aim for, it appears we missed the mark. Please accept our apologies for the issues you experienced during your stay. Any additional feedback is certainly welcomed to help improve our operation. We appreciate your feedback and hope you will allow another opportunity to provide you with the stay you deserved. Sincerely,Management
by A verified traveler from Galion
Posted 7 Sep 2024
This was a great choice if you have an event nearby like we did at the casino. It worked out perfectly!
Comment from Hotel Management
7 Sep 2024 by Manager on duty, Hotel Management
Dear Abby, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
by A verified traveler
Posted 31 Aug 2024
It was a last min. One night stay it did what we needed with no hassles.
Comment from Hotel Management
1 Sep 2024 by Manager on duty, Hotel Management
Dear Nichole, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
