Ratings based on 365 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
Would not stay again.
Firstly they market the king room as superior. Paid a premium for it and it’s two beds pushed together with no mattress topper so a big gap. The shower gel bottle was empty. The room was otherwise clean. The spa is underwhelming.
The main issue was going for dinner. Pre booked a table. (Alice at reception was lovely).
When we got to the restaurant they had no record of the booking. Were told to go sit wherever. 30 minutes we were sat there without menus or service. When I asked if we could have menus we were told it’s bar service. Even though the table next to us were having wine poured and ordering from the menu at the table. Ordered food - food came out was very disappointing quality. Asked the waiter about the missing side dishes. Was another 15 minutes before they arrived at which point we had finished eating and were eager to leave.
The website does a fantastic job or marketing an up market luxury hotel. Unfortunately the reality doesn’t match the reality.
by A verified traveler
Posted 8 Sep 2024
Lovely room and nice friendly staff through out. The bar and patio area were nice to relax in and we made use of the spa facilities.
The only thing that could have maybe been improved was having more seating and lounging area in the spa but other than that it was excellent.
by A verified traveler
Posted 2 Sep 2024
by A verified traveler
Posted 1 Sep 2024
Good check in experience. Excellent room, clean and comfortable with lovely big bed and great shower. Quiet and very clean. Would stay again.
by A verified traveler
Posted 1 Sep 2024
The staff were friendly and helpful. The room service had good options and tasted fresh.
The fact there was a lifeguard on in the swimming pool was great.
by A verified traveler
Posted 17 Aug 2024
A fab stay. Great venue with pool gym and spa, quiet rooms, comfy beds, really friendly staff.
by A verified traveler
Posted 16 Aug 2024
by A verified traveler
Posted 9 Aug 2024
Property in general is nice but service is atrocious. Toilet wasn’t properly flushed when I arrived and one of the welcome bottles of water in the room wasn’t sealed and had been drunk slightly. Staff upon checkin were rude and not friendly. Disappointing as it was my anniversary stay. Won’t be coming back.
by A verified traveler
Posted 6 Aug 2024
by A verified traveler
Posted 3 Aug 2024
