Ratings based on 530 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Rooms, Hotel Management
Dear kareem,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We strive every day to Make Great Moments for our guests which make your valuable comments very important to us. We look forward to serving you again soon.Best regards,Rooms
by A verified traveler
Posted 31 Mar 2023
The hotel is very luxurious and staff are super friendly and polite. The hotel room is cozy and well maintained.
Comment from Hotel Management
31 Mar 2023 by Best regards, Customer Care, Hotel Management
Dear Yam Kit Desmond,Warm greetings from MGM!Thank you for staying with us. We are pleased to hear that you enjoyed your stay and it is truly a delight to receive positive feedback from you. We appreciate it very much.We strive every day to Make Great Moments for our guests which make your review very important to us. Thank you for taking the time to share your experience with us. Your pleasant journey means a lot to the entire team.Thank you again for your kind comments and visit. We look forward to serving you again soon.
by A verified traveler
Posted 17 Jan 2023 on Hotels
Comment from Hotel Management
19 Jan 2023 by Customer Care, Hotel Management
Dear Tenny,Warm greetings from MGM!It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to us and the entire team.We appreciate your kind comments and hope to serve you again soon.Best regards,
by A verified traveler
need to change shuttle bus drop offN
Posted 16 Jan 2020 on HotelsMy only issue with the hotel is when you take the shuttle from the airport they drop you off so far away from the lobby. You have to lug your luggage they a mall, which no one helps you. Then across the aquarium lobby and to the front desk. With 4 pieces of luggage and two of them at 30kg it’s not easy.
Comment from Hotel Management
3 Feb 2020 by Casey, Hotel Management
Dear Randy,
Warm greetings from MGM MACAU!
Thank you for choosing us for your recent stay. First of all, we would like to apologize for the unpleasant experienced you have encountered during your arrival via our shuttle bus. Our staff could be more pro-active and offer you luggage assistance. Please rest assured that the highlighted issue was immediately addressed by the management and specialist team of our hotel.
We genuinely appreciate the constructive feedback you’ve provided. Thoughtful takeaways such as yours are extremely helpful and important to us in our efforts to Make Great Moments for our valuable guests.
Thanks again for your kind comments and patronage. We very much hope to serve you again soon.
Best regards
Casey Cheah
Guest Experience Manager
by A verified traveler
What a wonderful experience!
Posted 31 Oct 2019 on HotelsWe were happy with the service of Chloe when we checked in at MGM Macau. She even arranged breakfast boxes in the early morning because we tried to catch our flight at 7am. I will definitely return there next time.
by A verified traveler
Posted 24 Oct 2019
by A verified traveler
Posted 3 Jul 2019
Comment from Hotel Management
10 Jul 2019 by Casey, Hotel Management
Dear Value Guest,
Warm greetings from MGM MACAU!
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Best regards
Casey Cheah
Guest Experience Manager
by A verified traveler
Posted 4 Jun 2019
Comment from Hotel Management
10 Jul 2019 by Casey, Hotel Management
Dear Value Guest,
Warm greetings from MGM MACAU!
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Best regards
Casey Cheah
Guest Experience Manager
by A verified traveler
Very kind and well trained staff!! 5 star service
Posted 12 May 2019 on Hotels5star service!! Amazing Well trained staff. Got an upgraded to one of those villa suite. The room was amazing with breathtaking surrounding view. Perfect location. Walking distance to one central mall for great shopping and very easy commute to all the tourist spot. two thumbs up. Highly recommended !!!!!
Comment from Hotel Management
20 May 2019 by Casey, Hotel Management
Dear Value Guest,
Warm greetings from MGM MACAU!
It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.
We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share your thoughts, and I look forward to passing along your compliments to our team members. Your experience means a lot to me and to the entire team.
Thanks again for your kind comments and patronage. We very much hope to serve you again soon.
Best regards
Casey Cheah
Guest Experience Manager
by A verified traveler from HK
Posted 5 Mar 2019
Overall it was good. The staff service of concierge reception and restaurant were all very good.
Comment from Hotel Management
13 Mar 2019 by Casey, Hotel Management
Dear Value Guest,
Warm greetings from MGM MACAU!
It is always a pleasure to receive positive feedback from our guests, particularly when they describe an experience like yours.
We strive every day to Make Great Moments for our guests, which is why your comments are so meaningful for us to receive. Thank you for taking the time to share with us. Your experience means a lot to me and to the entire team.
We appreciate your kind comments and very much hope to serve you again soon.
Best regards
Casey Cheah
Guest Experience Manager
