Ratings based on 999 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2021
Thanks
by A verified traveler
Posted 5 May 2021
by A verified traveler
Posted 27 Jan 2021 on Hotels
by A verified traveler
Posted 17 Oct 2020
by A verified traveler from Hong Kong
Posted 30 Jan 2020
Buffet breakfast generally ok but some dishes were not refilled.
Comment from Hotel Management
3 Feb 2020 by AM, Hotel Management
Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
by A verified traveler
Overall a pleasant stay
Posted 18 Jan 2020 on HotelsCheck-in process was quick, and staff member was friendly and pleasant. Wifi service was strong and stable, yet my phone battery went out very fast when connected overnight. Toilet amenities were provided, even the housekeeping delivered the items to room quite promptly upon request.
Just the shower was "fixed" with slight angle adjustment (up and down). It just reached my shoulders, so personally lowered "the base" a bit for hair washing. Rusted handle was seen around the bathtub. One more thing is...... it took a bit long for check-out process, as 12noon was peak time for check-out.
Comment from Hotel Management
21 Jan 2020 by AM, Hotel Management
Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
by A verified traveler
Posted 10 Jan 2020
The schedule to macau ferry terminal and the border gate too long , if shorten is the best.
If there is a free bus to airport that bring more credit to the hotel .
Comment from Hotel Management
14 Jan 2020 by AM, Hotel Management
Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
by A verified traveler
Posted 6 Jan 2020 on CheapTickets
the location is good but the whole property mades you uncomfortable
Comment from Hotel Management
14 Jan 2020 by AM, Hotel Management
Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
by A verified traveler
Posted 3 Jan 2020 on Hotels
Comment from Hotel Management
14 Jan 2020 by AM, Hotel Management
Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
by A verified traveler from Malaysia
Posted 2 Jan 2020
Clean rooms, safe area to be in and fairly easy access to all tourist spots. Only snag is there are no shuttle bus service offered in this hotel but can get free ride from other hotels nearby.
Comment from Hotel Management
14 Jan 2020 by AM, Hotel Management
Thank you for choosing Emperor Hotel and sharing your experience. We are looking forward to your next arrival in future, and we do hope that we could provide you better service again. Have a nice day!
