Ratings based on 657 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Staff was excellect, but housekeeping could have done a better job of cleaning the room.
Comment from Hotel Management
14 Nov 2024 by Joao Sousa Hotel Manager, Caravel Hotel, Hotel Management
Dear Stephanie,Thank you for your feedback! We're delighted to hear that you found our staff excellent. We appreciate your constructive comment regarding the housekeeping, and we'll address this to ensure better service in the future. We look forward to welcoming you back and providing an improved experience.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
12 Nov 2024 by 蘇若翰 酒店經理 卡爾酒店, Hotel Management
尊貴的顧客感謝您在澳門旅遊其間選擇了卡爾酒店。我們的首要任務是為旅客提供優質的賓客服務。 我們很高興知道您在我們酒店渡過了愉快旅遊體驗。 我們非常感謝您在最近來澳門旅遊時，在一個酒店眾多的城市裏選擇了入住我們卡爾酒店。 我們期待很快在澳門歡迎您！此致，
by A verified traveler
Posted 3 Nov 2024
Location is convenient to many places and dining options are great! The bed was clean and comfortable but the room I booked is meant for three people but the cups and toiletries are for two people only! And the room is actually for two people so by putting in an extra bed the room is so squishy yet we are paying the same amount of money as those who pay for two people. It’s so unfair
Comment from Hotel Management
7 Nov 2024 by Joao Sousa Hotel Manager, Caravel Hotel, Hotel Management
Dear Kah Hua,Thank you for your feedback. We're glad to hear that you enjoyed our convenient location and great dining options. We apologize for the inconvenience you experienced with the room setup and the amenities provided for two people instead of three. Your comments are valuable to us, and we will address these issues to ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.
by A verified traveler
Posted 1 Nov 2024
My stay at the Caravel Hotel was an excellent experience and I can’t say enough good things about it and the staff. The manager Joao was able to help us out with our last minute reservations. The front desk Andy and Harvey were incredibly friendly and helpful with our questions about the room. When we need an ironing board and iron. I was shocked on how quick the response was. My girlfriend forgot her ring in the bathroom when we checked out. Sandy from housekeeping quickly returned it to the front desk and Andy called us about it. The hotel was great but the staff is what really made our stay a memorable experience. Thank you very much
Comment from Hotel Management
7 Nov 2024 by Joao Sousa Hotel Manager, Caravel Hotel, Hotel Management
Dear Robert,Thank you so much for your heartfelt feedback! I'm thrilled to hear that your stay at the Caravel Hotel was such a positive experience. It was my pleasure to assist with your last-minute reservations, and I'm glad Andy and Harvey were able to make your stay more comfortable with their friendly and helpful service. I'm also happy to know that our quick response to your needs and the honesty of Sandy from housekeeping left a lasting impression. Our team's dedication truly shines through in moments like these. We look forward to welcoming you back at Caravel Hotel for another memorable stay!
by A verified traveler
Posted 1 Nov 2024
My stay at the Caravel Hotel was an excellent experience and I can’t say enough good things about it and the staff. The manager Joao was able to help us out with our last minute reservations. The front desk Andy and Harvey were incredibly friendly and helpful with our questions about the room. When we need an ironing board and iron. I was shocked on how quick the response was. My girlfriend forgot her ring in the bathroom when we checked out. Sandy from housekeeping quickly returned it to the front desk and Andy called us about it. The hotel was great but the staff is what really made our stay a memorable experience. Thank you very much
Comment from Hotel Management
7 Nov 2024 by Joao Sousa Hotel Manager, Caravel Hotel, Hotel Management
Dear Robert,Thank you so much for your heartfelt feedback! I'm thrilled to hear that your stay at the Caravel Hotel was such a positive experience. It was my pleasure to assist with your last-minute reservations, and I'm glad Andy and Harvey were able to make your stay more comfortable with their friendly and helpful service. I'm also happy to know that our quick response to your needs and the honesty of Sandy from housekeeping left a lasting impression. Our team's dedication truly shines through in moments like these. We look forward to welcoming you back at Caravel Hotel for another memorable stay!
by A verified traveler
Posted 6 Aug 2024
While is located in the street alley, the hotel is in a strategic location. Near to bustop, all the local cafe and walking distance to tourist attractions.
Hotel staff service is good, hotel room is well matained.
Comment from Hotel Management
14 Aug 2024 by Joao Sousa Hotel Manager, Caravel Hotel, Hotel Management
Dear Natalie,Thank you for staying with us during your journey in Macau. It is always our priority providing impeccable guest service. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon!
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Joao Sousa Hotel Manager, Caravel Hotel, Hotel Management
Dear Wai YanThank you for staying with us during your journey in Macau. It is always our priority providing impeccable guest service. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon!
by A verified traveler
Posted 2 Jul 2024
Above expectations, modern and clean, good substitute to five star hotel but a lot cheaper.
Good transport network around, easy to get around city centre, a lot of food places and shopping around.
Got everything you need in a hotel, only down side is the shower/bath tends to drain slow and prone to flooding because of the design. Not many TV channels either.
Personal opinion about the airconditioner, didn't like it blowing right at my face when sleeping. If can move around the room set up with the bed would be nice?
Comment from Hotel Management
3 Jul 2024 by Joao Sousa Hotel Manager, Caravel Hotel, Hotel Management
Dear Anne,Thank you for taking the time to leave your review on your recent stay. We apologize that we were unable to meet your expectations during your stay. Rest assured that your feedback regarding the service provided will be shared with the team for constant improvement. Once again, thank you for providing us with your constructive feedback. We look forward to welcoming you back to our hotel.
by A verified traveler
Posted 8 Jun 2024
Excellent for budget travellers. Not much dinning options near area.
Comment from Hotel Management
12 Jun 2024 by Joao Sousa Hotel Manager, Caravel Hotel, Hotel Management
Dear Hong Bee,Thank you for staying with us during your journey in Macau. It is always our priority providing impeccable guest service. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon!
by A verified traveler
Posted 30 May 2024
Good
Comment from Hotel Management
6 Jun 2024 by Joao Sousa Hotel Manager, Caravel Hotel, Hotel Management
Dear FuengLong,Thank you for staying with us during your journey in Macau. It is always our priority providing impeccable guest service. We are happy to know that you have enjoyed your stay with us. It was a pleasure to have you with us on your recent visit to Macau. In a city where hotels are abundant, we truly appreciate that you have chosen to stay with us. We look forward to welcoming you in Macau soon!
