Ratings based on 518 Verified Reviews

4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 13 Nov 2023
Clean Staffs are very friendly Convenient location
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Jul 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Jun 2023
5 out of 5
by A verified traveler

Posted 26 Apr 2023
so much than we expected very nice hotel, bed room/ bathroom was luxurious. we are very happy and would like come back here again. Staff is very very nice and helpful.
5 out of 5
by A verified traveler

Posted 16 Jan 2023
the stay was amazing and the staffs are friendly
4 out of 5
by A verified traveler

Posted 13 Sep 2021 on Hotels
its value for money !
2 out of 5
by A verified traveler

Read before you wanna book

Posted 7 Sep 2021 on Hotels
No free parking, ok, maybe it’s my fault not to check carefully but the indoor pool was rent to a private swimming class and it’s occupied till 7pm on Sunday and it’s not told until I checked in and saw the notice on the desk! And no breakfast available even you are willing to pay
Comment from Hotel Management
7 Sep 2021 by Ascott Macau, Hotel Management
Dear Ascott Guest, Thank you for sharing your comments with us following your recent stay at Ascott Macau. Please accept our utmost sincere apologies for the lapse in our service and the inconvenience this may have caused you. Please rest assured that we have addressed your comment to our team for attention and get improvement immediately. We hope that future guests (which, hopefully, includes you) will find at least the areas highlighted to be in better-improved condition as a result. Once again, thank you very much for your feedback and we definitely look forward to welcoming and serving you again soon. Thank you.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Apr 2020 on Hotels
1 out of 5
by A verified traveler from Los Angeles

Posted 24 Feb 2020 on Orbitz
I left the property a month ago because of the deadly coronavirus and they refused to give me a refund for the days I wasn’t there. Don’t stay here.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 16 Jan 2020
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