Ratings based on 994 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
The hotel is trash housekeepers are rude asf the front desk clerk is terribly rude attitude is beyond terrible. The prices for the rooms are ridiculous thry need to be lowered they also have roaches. The building needs work and ik they can afford it because the front desk clerk scams ppl out of money. I will never recommend this raggedy crap to anyone
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Lucy,We regret to hear about your experience at our hotel. We take guest feedback seriously and will address your concerns with our team. For further assistance or to discuss your stay in more detail, please contact our management team. Thank you for bringing this to our attention.
by A verified traveler
Posted 27 Nov 2024
Trash
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Brandy, We appreciate your feedback and apologize for any inconveniences you may have experienced. Your comments have been noted for review by our management team. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 27 Nov 2024
Is horrible they treat ppl horrible attitudes are just horrible the front desk cleark attitude is terrible amd.she cheats ppl out of money
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Brandy, We regret to hear about your experience and take such feedback seriously. Your concerns will be shared with our team for further review and training purposes to ensure excellent service for all our guests in the future.
by A verified traveler
Posted 25 Nov 2024
I just don't understand why the people have to be so darn rude. It's sad because of me and others are paying our money to stay here they could be a lot nicer. The lady who works the front attitude is horrible. When it comes to payments she'll tell you one thing and then switch it up. One morning my room was 90 and then changed to 80. One morning i paid with cash and card and then she changed and said i cant pay with card and cash it has to be one. One day i paid with cash for my room and i paid the extra 23 bucks but today i didn't get charge the 23 bucks. They rooms should actually run 50 bucks, its what they are worth. They do not serve breakfast in the mornings thats fake advertising. If they did i wouldn't eat it. They need to do something with the outside of the place it's really molly looking and the room service/ housekeepers are really rude they need to be more nicer and professional. I wouldnt recommend this place to anyone.
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Lucy, We appreciate you sharing your feedback with us and we will address your concerns internally. If you have any further details to provide, please feel free to contact management directly for a more thorough investigation into your experience. Thank you for your understanding.
by A verified traveler
Posted 24 Nov 2024
Its actually quiet...idc for the lady at the front desk shes actually rude. I book my rooms thru you all and im still charged an extra 23 bucks. But today i paid upfront with cash and she didnt charge me 23 bucks she said its because i didnt use the app and she also said by me payimh with cash she could take cash and pay the rest with my card but a few days ago i paid with cash n used my card to pay the extra 23 bucks. They have been scamming me out of money once i leave i will not be coming back here.
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Lucy, We're sorry to hear about your experience and appreciate the feedback provided. Our team strives to offer exceptional service to all guests. Your concerns will be shared with our management for further review. Thank you for bringing this to our attention, we hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Coltin,We are delighted to hear that you had a wonderful experience at our hotel! Please do not hesitate to reach out if you ever need assistance in the future.
by A verified traveler from La Joya
Posted 18 Oct 2024
Convenient location, clean rooms, good customer service, bed was a little too firm but still comfortable.
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Ricky,We appreciate your positive feedback on our convenient location, clean rooms, and good customer service. We regret to hear that you found the bed a little too firm, but we are glad it was still comfortable for you. Your comments help us improve our guest experience.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello William, We're sorry to hear your stay didn't meet expectations. Please feel free to reach out to us with any feedback you'd like to share so we can address any issues.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Manager, Hotel Management
Hello Playa, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
22 Sep 2024 by Manager, Hotel Management
Hello LaDonna,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or feedback, please do not hesitate to reach out to us. We look forward to welcoming you back soon!
