Ratings based on 40 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Dec 2021 on Hotels
Clean room. Quiet stay. Overall good amenities. Expensive food - cold, not tasty. Must dine outside.
Comment from Hotel Management
8 Jan 2022 by Mitzi Cempron - Marketing Coordinator, Hotel Management
Hello,
Warm Greetings!
Thank you for sharing your positive and constructive feedback as this will help us improve our services. We sincerely apologize for the subpar experience at the restaurant. Rest assured that we will look into it and corrective measures will be taken. On a different note, we are glad that you are satisfied with the cleanliness, amenities and enjoyed a relaxing stay. We hope to welcome you back again soon!
by A verified traveler
The Mansion!
Posted 22 Mar 2021 on HotelsExcellent place!
Comment from Hotel Management
26 Mar 2021 by Mitzi Cempron - Marketing Coordinator, Hotel Management
Dear Martin,
Thank you for taking the time to give us a great rating & feedback. We are happy to hear that you enjoyed your stay with us. Looking forward to welcoming you back. Stay safe!
by A verified traveler
Boutique hotel near Clark Airport
Posted 16 Mar 2020 on HotelsThis was a last ninute trip as flying out of Clark the next day. The views are amazing and the staff/service was very good.
Comment from Hotel Management
17 Mar 2020 by Mitzi Cempron Marketing Coordinator, Hotel Management
Hi Bernard,
Thank you for taking the time to write us a nice review. We are very glad to hear that you received excellent customer service from our staff as that is something we pride ourselves. Thank you for choosing The Mansion! We look forward to welcoming you back.
by A verified traveler
Posted 9 Mar 2020 on Hotels
Comment from Hotel Management
10 Mar 2020 by Mitzi Cempron Marketing Coordinator, Hotel Management
Hi Derek, Thank you for giving us a rating. Please feel free to let us know how can we improve your experience with us in the future. Thank you once again. Have a nice day!
by A verified traveler
Home Sweet Away From Home
Posted 11 Jan 2020 on HotelsIt was my first time staying at The Mansion. The pace was amazing, not typical hotel settings. You feel like you’re at home, the area was big and lots to do other than swim in the pool. It’s tucked in a village like area. You feel secured because you will passed two guard gates before you get The Mansion. The staff were friendly. I will definitely stay here again
Comment from Hotel Management
13 Jan 2020 by Mitzi Cempron Marketing Coordinator, Hotel Management
Hi Excelsa, Thank you so much for giving us such a nice review. We are very glad to hear that you and your family had a pleasant stay with us. Also, we are incredibly grateful for appreciating our place and ambiance. Thank you once again for your positive feedback. We look forward to welcome you and your family home again soon. Have a nice day!
by A verified traveler
A great place to relax
Posted 10 Jan 2020 on HotelsThe place is really amazing. The bonfire, movie night and free popcorn is great for family bonding. We will definitely be back.
Comment from Hotel Management
13 Jan 2020 by Mitzi Cempron Marketing Coordinator, Hotel Management
Hi! Thank you for giving us a great review. We are very glad to hear that you and your family enjoyed a quality time during your stay with us. Also, we are grateful for appreciating our place and amenities. We are truly looking forward to your next visit. Have a great day!
by A verified traveler
Posted 5 Jan 2020 on Hotels
Comment from Hotel Management
6 Jan 2020 by Mitzi Cempron Marketing Coordinator, Hotel Management
Hi Nimfa, Thank you for taking the time to give us a rating. Please let us know how can we improve your next stay with us in the future. Have a great day!
by A verified traveler
Posted 3 Jan 2020 on Hotels
Comment from Hotel Management
15 Feb 2022 by Mitzi Cempron Marketing Coordinator, Hotel Management
Hi Ms. Michelle, thank you for the excellent rating. We hope to welcome you back again soon!
by A verified traveler
Posted 30 Dec 2019 on Hotels
Comment from Hotel Management
2 Jan 2020 by Mitzi Cempron, Marketing Coordinator, Hotel Management
Hi Victoria, Thank you for taking the time to give us a rating. Please let us know how can we improve your next stay with us. We look forward to welcome you back again soon. Have a great day ahead!
by A verified traveler
Posted 30 Dec 2019 on Hotels
The place looks amazing and we were able to relax. Their food though is not so good (breakfast buffet) and during our dinner, it took a long time before our orders were served. Overall it was still a memorable experience as were able to bond as a family. Nice place, nice ambiance. The kids especially enjoyed a lot since they were able to use the game room, pool, and play room.
Comment from Hotel Management
2 Jan 2020 by Mitzi Cempron, Marketing Coordinator, Hotel Management
Hi! Thank you for giving us a thoughtful review. We are sadden to hear that your experience with the restaurant was not up to par. Rest assured, that we will pass your feedback to the restaurant as we strive to give you a better experience in the future. In spite of the inconvenienced, we are glad to hear that you enjoyed a memorable stay with your family. We look forward to welcome you and your family back again soon. Have a nice day!
