Ratings based on 95 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Property was easy to get to. Good security coming and going. Staff is very attentive and place is clean. We stayed twice in a 2 week span, once we got there and when we were leaving, since we flew into Clark instead of Manila. First room we had, the seal around the shower door wasn't that great, so we had to tild the shower head towards the opposite wall so it wouldn't splash so much on the door, otherwise water would get out. Second room was no issues with the shower. Lots of help with luggage when you arrive/leave. They do have a shuttle(for a fee) if you need to go to SM or if you need to get picked up or droppped off at the airport.
Do get the breakfast buffet, you won't be disappointed. Ordering meals for room service is easy and the food choices are pretty good and fairly priced.
There is a casino and lots of business events happening. One thing I didn't like was parking overnight. I had a rental, but probably due to the casino and folks not staying or maybe getting tipsie, when they leave, each night we stayed and when I went to my rental, there was a scratch or dent that wasn't there when I parked it. I think they should have a designated parking for actual guest and one for visitors(folks that come just to enjoy the casino).
I would say it's family friendly, as I saw lots of folks with kids.
Comment from Hotel Management
14 Oct 2024 by Khrystynn Gutierrez, Assistant Marketing Manager, Hotel Management
Dear Jonathan,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
19 Sep 2024 by Khrystynn Gutierrez, Assistant Marketing Manager, Hotel Management
Dear Arthur,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
by A verified traveler
Posted 4 Jul 2024
Staying at the Hilton Clark Sun Valley Resort was a highlight for me, and I would absolutely recommend this hotel to anyone visiting the Philippines!
The pool was great, the rooms were very comfortable, and the food was delicious! My favorite aspect of the hotel was interacting with the staff. Everyone greets you with warm smiles and exceptional courtesy. I failed to get everyone's name, however, there were some that I did get as they were key in making my trip amazing!
Ms. Jeny from Housekeeping was one person that helped make the stay a welcoming one! Every time you saw her, she made sure you were alright. There was also Grace, Chris, Jeff, and Micah who always greeted you and ensured the rooms were always clean! Aron from the Concierge Team was always helpful and answered every question I had about the hotel and the surrounding area. This was especially helpful as he answered my questions about local transportation which I used nearly every day! Cheska from the Coffee Cart near the front was very pleasant to talk to and gave me wonderful suggestions on the deserts to try. Every single recommendation was as good or better than the last! The Treat Bar staff were always fun and security around the hotel were always eager to greet you and ensured a seamless transition into the building! There are many others that I would love to recognize, but I honestly believe that any visitor that meets any of people working here will not be disappointed with the interactions.
Comment from Hotel Management
8 Jul 2024 by Khrystynn Gutierrez, Assistant Marketing Manager, Hotel Management
Dear Dashan, Thank you for sharing your experience at the Hilton Clark Sun Valley Resort! We are genuinely delighted that our team - especially Jeny, Grace, Chris, Jeff, Micah, and Cheska - demonstrated the light and warmth of hospitality that Hilton is known for. We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
by A verified traveler
Posted 6 Jun 2024
the property is safe and in a good area
Comment from Hotel Management
7 Jun 2024 by Khrystynn Gutierrez, Assistant Marketing Manager, Hotel Management
Dear Fergell,We are pleased that you were satisfied with your overall experience with us. We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
by A verified traveler
Posted 5 May 2024 on Hotels
Staff very very accommodating and helpful.
Got a free room upgrade wow! This is our 2nd time and we will come back for more! Definitely our favorite hotel! 😍😍
Comment from Hotel Management
8 May 2024 by Khrystynn Gutierrez, Assistant Marketing Manager, Hotel Management
Dear Jon Stephen,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
20 May 2024 by Khrystynn Gutierrez, Assistant Marketing Manager, Hotel Management
Dear Ninad,We are pleased that you were satisfied with your overall experience with us.We are genuinely delighted that our team demonstrated the light and warmth of hospitality that Hilton is known for.We look forward to welcoming you back to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
by A verified traveler
Posted 16 Mar 2024
This is an outstanding hotel.
Comment from Hotel Management
18 Mar 2024 by Khrystynn Gutierrez, Assistant Marketing Manager, Hotel Management
Dear Michael, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
by A verified traveler
Posted 12 Mar 2024
Great escape for rest and relaxation!
Comment from Hotel Management
14 Mar 2024 by Khrystynn Gutierrez, Assistant Marketing Manager, Hotel Management
Dear Wendell, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Khrystynn Gutierrez, Assistant Marketing Manager, Hotel Management
Dear Betina, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
1 Apr 2024 by Khrystynn Gutierrez, Assistant Marketing Manager, Hotel Management
Dear Peter, We appreciate the feedback you shared and are pleased that you were satisfied with your overall experience with us. We look forward to welcoming you back soon to your home in Clark!Kind Regards,Hilton Clark Sun Valley Resort
