Ratings based on 90 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
The villa we stayed in is terrible. We have to rent a modem to have internet. Ants, insects inside. Leaves, branches outside. The reception staffs don’t great us when we enter the hotel for breakfast which is limited. No hot spring. The staff said the resort closed some of the amenities. They should emphasize that in the site.
by A verified traveler
Posted 2 May 2024 on Hotels
by A verified traveler
Posted 30 Sep 2023 on Hotels
This is the second time we have stayed at this location. The staff is extremely helpful and pleasant. The location was perfect for our needs. The villa has a kitchen but no cookware. As we were only there one night, I did not think to ask.
by A verified traveler
Misleading Photos, In Need of Major Renovation
Posted 30 Aug 2023 on HotelsThis hotel looks like it may have been impressive once, but it appears to have been neglected in recent years. Many facilities such as the water park are closed. The villas are desperately in need of renovation. Ours had a faulty TV, faulty internet (despite paying extra for this) and faulty plumbing. The hotel now seems to be focussing on being a casino for Chinese tourists.
by A verified traveler
Posted 22 May 2023 on Hotels
Comment from Hotel Management
3 Jun 2023 by Aifa, Hotel Management
Thank you for choosing Fontana and it is our pleasure to be of service with you!
by A verified traveler from Valenzuela city
Posted 26 Jan 2020
Needs a lot of renovation!
Comment from Hotel Management
3 Jun 2023 by Aifa, Hotel Management
Dear Valued Guest! I am sorry to hear that your stay with us did not meet your expectations. I am sharing your feedback with our management in order to prevent issues and upkeep from occurring in the future.
by A verified traveler
Posted 13 Jan 2020
dirty surroundings
Comment from Hotel Management
3 Jun 2023 by Aifa, Hotel Management
Dear Valued Guest! I am sorry to hear that your stay with us did not meet your expectations. I am sharing your feedback with the concerned department in order to prevent issues and upkeep from occurring in the future.
by A verified traveler
Posted 25 Dec 2019 on Orbitz
Comment from Hotel Management
3 Jun 2023 by Aifa, Hotel Management
Thank you for choosing Fontana and it is our pleasure to be of service with you!
by A verified traveler
Windowless room, shame for a 4star hotel
Posted 20 Dec 2019 on HotelsI'm amazed how this place can have 4 stars! It isn't absolutely in the conditions the photos show you!
We booked a villa, we saw there was wifi, once we got there we were told that the villas didn't have it! We asked to be moved to a bedroom in the main hotel and they gave us a bedroom without a window. It was an absolute nightmare!. When I asked if it was normal to have rooms without windows, they said yes because we didn't pay for the deluxe. Seriously, a 4 star hotel? It took forever to get an extra bed (which we were offered free of charge and extra towels). When we called after 3 hours to have them delivered they said we had to pay extra! My husband had to go downstairs twice to have it settled. The hotel is run down. Absolutely not taken care of, needs a lot of work!
by A verified traveler
Property needs renovation.
Posted 19 Dec 2019 on HotelsEverything is old.
Comment from Hotel Management
8 Jan 2020 by Erica, Hotel Management
Thanks
