Ratings based on 316 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Enjoyed the historical aspects of the hotel
Comment from Hotel Management
1 Dec 2024 by Milan Smeets, Hotel Management
Dear Timothy,Thank you kindly for taking the time to share your experience with us.We are pleased that you enjoyed your stay at our design hotel set in the former Kruisheren monastery.We hope to have the pleasure of welcoming you back in the future.With kind regards,Milan SmeetsGuest Relations Manager
by A verified traveler from Verona
Posted 25 Aug 2024
This hotel is unique. The hotel is located in a monastery combined with a Gothic church, and it merges the modern and the ancient in a comfortable marriage. We had an extraordinary stay and an amazing breakfast. The staff are extremely friendly and helpful. A once in time happening and experience.
Comment from Hotel Management
14 Sep 2024 by Milan Smeets, Hotel Management
Dear Marc,Thank you for your praising review.Delightful to see that all aspects of your stay have ensured that you had an enjoyable stay with us in Maastricht.Hoping to welcome you back to the Kruisherenhotel for another extraordinary stay.With kind regards,Milan SmeetsGuest Relations Manager
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Milan Smeets, Hotel Management
Dear Kam,Thank you kindly for your review.We are delighted to hear that you had a pleasant stay at the Kruisherenhotel.Hoping to welcome you back to Maastricht.With kind regards,Milan SmeetsGuest Relations Manager
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Milan Smeets, Hotel Management
Dear Michael,Thank you kindly for your review.I am pleased to see you enjoyed your stay with us.Hoping to welcome you again.With kind regards,Milan SmeetsGuest Relations Manager
by A verified traveler
Posted 22 Jul 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Milan Smeets, Hotel Management
Dear Stuart,Thank you for your review.It is pleasing to hear that you had a great stay at our property.Hoping to welcome you back in the future.With kind regards,Milan SmeetsGuest Relations Manager
by A verified traveler
Posted 2 Jul 2024
Not a great experience
Comment from Hotel Management
5 Jul 2024 by Milan Smeets, Hotel Management
Dear Mr. Goldsen,Thank you for your review.I have been informed that the first night of your stay was not up to your expectations, due to a defect in our climate control. This is most certainly not the level of quality that you may expect from us.Hoping that after having offered you an alternative room, the rest of your stay was pleasant. If you wish to provide us of any feedback regarding your review, please feel free to reach out via the contact details on our website.With kind regards,Milan SmeetsGuest Relations Manager
by A verified traveler
Posted 28 Apr 2024
This hotel had the best service I have ever experienced! The clerks would recognize us and ask how we were enjoying our stay. They even remembered specific things about us to personalize our visit. It is an old monastery so you were staying in history. Would highly recommend this place!!
Comment from Hotel Management
29 Apr 2024 by Ineke van de Laak, Hotel Management
Dear Susan,Thank you kindly for your wonderful review. Our main aim is to make sure our guests feel right at ease, to create the feeling of a 'home away from home'.I am delighted that you will highly recommend our property to visit and stay at. Thank you.Hoping to welcome you back to Maastricht!With kind regards,Ineke van de LaakGeneral ManagerKruisherenhotel Maastricht
by A verified traveler
Posted 18 Mar 2024
Excellent hotel in an amazing setting (former church )..quite unique and really well done
Comment from Hotel Management
19 Mar 2024 by Ineke van de Laak | General Manager, Hotel Management
Dear Andrew,Thank you for staying at Kruisherenhotel Maastricht and the time you took to write this review.I am pleased to read that you had a beyond positive experience in our fifteenth-century monastery.It was a pleasure hosting you.The next time you are travelling to Maastricht, we hope to welcome you again at Kruisherenhotel Maastricht.With kind regards,Ineke van de LaakGeneral ManagerKruisherenhotel Maastricht
by A verified traveler
Posted 7 Mar 2024 on Hotels
Comment from Hotel Management
28 Mar 2024 by Ineke van de Laak, Hotel Management
Dear Carlton,Thank you kindly for reviewing your stay at Kruisherenhotel Maastricht.We hope to welcome you again!With kind regards,Ineke van de LaakGeneral ManagerKruisherenhotel Maastricht
by A verified traveler
Posted 3 Jan 2024
A unique experience in a former church, the blend of old and modern, luxurious rooms, and outstanding service.
Comment from Hotel Management
7 Jan 2024 by Front Office at Kruisherenhotel Maastricht, Hotel Management
Dear Andreas, Thank you for staying at Kruisherenhotel Maastricht and the time you took to write a review. I am delighted to read that you enjoyed your stay with us. During you next stay in Maastricht we hope to welcome you again at Kruisherenhotel Maastricht. With kind regards, Thom Batenburg - Front Office - Kruisherenhotel Maastricht
