Ratings based on 990 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Avoid
Posted 29 Aug 2024 on HotelsThe only good point is its location which is exactly opposite to maastricht station.
Rooms were ok. Being vegitarian, I did not like breakfast options.
The worst part is the hotel did not allowed to change my check-out date as my travel plan got changed. I did inform them almost a month back but they still refused.
Comment from Hotel Management
2 Sep 2024 by Mitch - Amrâth Grand Hotel de l'Empereur, Hotel Management
Dear Sir/Madam, Thank you for leaving this review. We are happy to read that you enjoyed our location opposite the trainstation. We are sorry to read that you did not like our new breakfast concept. We have improved our assortment and during your stay Maastricht hosted an conference with a lot of Asian visitors. Esspecially for that occasion we have added grilled and steamed vegtables to our breakfast buffet. We serve a standard continental breakfast. If you missed any options, you could have asked our staff if they could prepare a vegatrian breakfast dish for you. Besides the warm vegatables we have fresh and sliced fruit on our breakfast buffet as well. You have made your reservation with Hotels.com/Expedia, we cannot change your reservation dates for you. Any and all cganges need to be made using your personal Hotels.com/Expedia enviroment. if free cancellation or amendments are possible the system would have made the changes. We are not the owner of the reservation if you do not book on our own website. We hope you enjoyed the city of Maastricht.With kind regards,Mitch - Amrâth Grand Hotel de l'Empereur
by A verified traveler from Wichita Falls
Posted 25 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Mitch - Amrâth Grand Hotel de l'Empereur, Hotel Management
Beste Lynton,Hartelijk dank voor het plaatsen van deze beoordeling.We zijn blij te zien dat u een fijn verblijf heeft gehad bij Amrâth Grand Hotel de l'Empereur en dat u ons 5 uit 5 sterren geeft. We kijken uit naar uw volgend verblijf bij ons. Met vriendelijke groet,Mitch - Amrâth Grand Hotel de l'Empereur
by A verified traveler from Eureka
Posted 10 Aug 2024
Nice location scross the street from central train station. Grocery store across the street.
Comment from Hotel Management
12 Aug 2024 by Team Amrâth Grand Hotel de l'Empereur, Hotel Management
Dear Mr. Jonathan,We would like to thank you for your very nice review. We are glad to hear that you enjoyed the central location of our hotel very close to the train station. We hope to welcome you again in the future as one of our guests. With kind regards, PetraAmrâth Grand Hotel de l'Empereur
by A verified traveler
Good location and breakfast
Posted 9 Aug 2024 on HotelsBreakfast was great and location is across my the train station (resourceful!)
Comment from Hotel Management
10 Aug 2024 by Team Amrâth Grand Hotel de l'Empereur, Hotel Management
Dear Mr. Justin,We would like to thank you kindly for leaving a very nice review about your stay. We are glad to hear that you enjoyed the central location across the train station, as well as the breakfast.We hope to welcome you again in the future as one of our guests.With kind regards,PetraAmrâth Grand Hotel de l'Empereur
by A verified traveler
Posted 7 Aug 2024
very good
Comment from Hotel Management
10 Aug 2024 by Team Amrâth Grand Hotel de l'Empereur, Hotel Management
Dear Mr. Serge,We are very delighted with this very nice review.We hope to welcome you again as one of our guests in the future.With kind regards,PetraAmrâth Grand Hotel de l'Empereur
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Team Amrâth Grand Hotel de l'Empereur, Hotel Management
Dear Mr. Marcel,We would like to thank you for your review.With kind regards,PetraAmrâth Grand Hotel de l'Empereur
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
31 Jul 2024 by Giorgia Assistant Front Office Manager, Hotel Management
Dear Mohamed,Thank you for this beautiful review regarding your stay at Amrâth Grand Hotel de l'Empereur.We look forward to welcoming you again in the near future.Kind regards,
by A verified traveler
Posted 26 Jul 2024
I rate the service 2 due to the fact the information regarding our suite was not clear as what was and wasn't included.
I had to paid an extra 20,5 each euros for breakfast which felt like so uncomfortable due to the amount of people in the dining area at one tome .
Comment from Hotel Management
31 Jul 2024 by Giorgia, Assistant Front Office Manager, Hotel Management
Dear Maria,Thank you for your review about your stay at Amrâth Grand Hotel de l'Empereur.We are sorry to read that your stay in our hotel did not meet your expectations.We are also sorry to read that you did not receive enough information about your room. Upon making your reservation, all amenities and services present in our rooms and in the hotel are mentioned.In your booking confirmation you can also retrieve important information for example if you have made a booking with or without breakfast, You had indeed booked a room without breakfast and in order to make use of our buffet, there is a charge of 20,50 per person per day.Regardless of this, we hope you have enjoyed your time in Maastricht.Kind regards,
by A verified traveler
Posted 20 Jul 2024 on Hotels
Lovely place with excellent facilities. Literally outside the train station and a short walk to the city centre.
Breakfast was good with plenty of variety
Comment from Hotel Management
23 Jul 2024 by Giorgia, Assistant Front Office Manager, Hotel Management
Dear David,Thank you very much for this wonderful review.We are delighted to read that you had such a good stay at Amrâth Grand Hotel de l'Empereur!We hope to welcome you once again at our beautiful hotel.Kind regards,
by A verified traveler
Posted 17 Jul 2024 on Hotels
Poor mattress, small room where you can hardly walk. Small bed. Poor value for money.
Comment from Hotel Management
19 Jul 2024 by Mitch - Amrâth Grand Hotel de l'Empereur, Hotel Management
Dear Johnny,Thank you for this review.We are sorry to read that you did not enjoy a good night sleep on our beds. We will investigate the matress and replace if needed. You booked one of our single rooms which indeed are smaller as they are intended to be use for single occupancy. If you like more space then we advice to book one of our standard rooms next time. With kind regards,Mitch - Amrâth Grand Hotel de l'Empereur
