Ratings based on 2 Verified Reviews
5.0 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Sep 2018
The tent is really nice. There are the florest noises at night, as expected. The food is simple but good. The internet doesn’t work in the room and barely works at the reception.
There were two problems at my stay, though.
First, I didn’t like was that the manager told me several times I had to pay my balance, but I had paid in advance. To be honest, I thought she was talking about a tourist fee or something. As soon as I told them I had paid already, they investigated and found it was a mistake in their side. They were not aggressive or anything, but it could’ve been avoided.
Second, we left our hats in the car overnight. In the morning, one hat was missing. Our guide left the car to be cleaned at the property. The hat was never found...
Comment from Hotel Management
11 Sep 2018 by Jerome , Hotel Management
Hi Eduardo,
Hope this finds you well. Thank you again for choosing Sekenani camp for your Maasai mara Holiday. On the issue of payment, I would like to apologise for the misunderstanding we had a new employee who wasn't briefed on how Expedia payments are done, but we cleared that out. For the missing hat, thank you for sharing that, we shall look into it we ensure all our guests' personal items are safe at all times it must have been misplaced during the vehicles cleaning. Thank you so much for the review about the wifi it is always good to get first-hand information from our guests it helps us keep making improvements to make your next stay in Sekenani Better than your last. We hope to see you again soon.
Regards
Jerome
by A verified traveler
Mysig safricamp
Posted 18 Feb 2019 on HotelsMysig tältcamp i anslutning till Maasai Mara nationalpark. Sköna sängar och bra bekvämligheter på rummet. Bra mat och trevlig personal. Trevligt mattält med uteplats där man på kvällen kunde njuta av öppen eld, titta på stjärnor och lyssna till olika djur. Ström via dieselgenerator som bara var i gång på morgontimmarna innan solens uppgång och på kvällen efter solnedgång fram till kl 23. Wifi samma tider och bara i receptionen.
Comment from Hotel Management
20 Feb 2019 by Jerome , Hotel Management
Thank you for the wonderful review we are very happy you enjoyed yourself and we hope to see you again in the near future. We are aslo working on growing the wifi signal strength.
Regards
