Ratings based on 126 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024
Moldy bed sheet, dirty light switches, broken bed net. Smelly bar area. When I reported the above issues, 3 groups of staff came and decided to offer me a bottle of free beer ( wine). I don’t drink beer ( wine). Then the manager knocked my room door twice to force me to accept it. I paid $NZ 1100 per room per night. This is the worst 5 star hotel I have ever experienced.
Comment from Hotel Management
5 Aug 2024 by Muthu Keekorok Lodge, Maasai Mara, Narok, Hotel Management
Dear Guest,Thank you for sharing your feedback, as we truly value your input. We're sorry to hear about the issues you encountered during your stay, and it’s disappointing to learn that your experience did not meet expectations. Your comments regarding cleanliness and the service response have been noted, and we will address them with our team. We hope to have the chance to provide you with a much better stay in the future.Warm regards,Sanjeev KumarGeneral Manager
by A verified traveler
Posted 16 Jan 2024
Comment from Hotel Management
17 Jan 2024 by Muthu Keekorok Lodge, Maasai Mara, Narok, Hotel Management
Dear Ashu, We like to take this opportunity to thank you for taking the time to share your experience. It is our sincere effort to ensure that our guests have a memorable experience and we are delighted to hear that you had a wonderful stay with us. We are very happy and satisfied that we were able to create an enjoyable experience and make a difference for you. We greatly appreciate your patronage and look forward to welcoming you again. Warm regards,Sanjeev KumarGeneral Manager
by A verified traveler
Posted 2 Jan 2024 on Travelocity
The property is average, definitely not worth the amount of money charged. For that amount of money $300 plus a night, you should receive a 4 star plus accommodation. I had to ask for towels in the room. The food was buffet style but still average.
Comment from Hotel Management
10 Feb 2024 by Sanjeev Kumar, Hotel Management
Dear Guest,Thank you for taking the time to share your review which we have read with detail and concern.We truly apologize for the service shortcomings and we appreciate you for raising them as it enables us to further improve on attentiveness to every guest’s specific needs and expectations. We hope you had brought these to our attention while you were here so we would have had the opportunity to resolve the situation promptly.Please be assured the inconsistencies will be addressed and necessary adjustments will be made to ensure the quality our valued guest deserve.We look forward to welcoming you back.Warm regards,Sanjeev KumarGeneral Manager
by A verified traveler
Posted 23 Oct 2023 on Hotels
We had a delightful stay at Keekorock! The staff were knowledgeable, helpful and courteous. The grounds have to be seen to believe, and the location cannot be beat.
Comment from Hotel Management
24 Oct 2023 by Muthu Keekorok Lodge, Maasai Mara, Narok, Hotel Management
Dear Mr. Michael,Thank you for your kind words! We're thrilled to hear that you had a delightful stay at Keekorok. It's wonderful to know that our staff was knowledgeable, helpful, and courteous. We take pride in our beautiful grounds and convenient location. We hope to welcome you back soon for another amazing experience!Warm regards,Sanjeev KumarGeneral Manager
by A verified traveler from Tallahassee
Posted 4 Jun 2023
Staff was helpful, attentive and went beyond expectations. Great location for game drives. Very clean and food is good.
Comment from Hotel Management
25 Jun 2023 by Muthu Keekorok Lodge, Maasai Mara, Narok, Hotel Management
Dear Guest,We are thrilled to receive your compliments.Looking forward to the pleasure of welcoming you back soon.Warm regards,Sanjeev KumarGeneral Manager
by A verified traveler
Posted 15 Jan 2023 on Hotels
Comment from Hotel Management
17 Jan 2023 by nyambs, Hotel Management
Dear Courtney,Greetings from Sun Africa Hotels!Thank you for your feedback and we are happy to know you enjoyed your stay.We look forward to welcoming you again at Keekorok Lodge.Kind Regards,Rosalyne Wamae
by A verified traveler
Posted 18 Dec 2022
The general environment
Comment from Hotel Management
3 Feb 2023 by Sanjeev Kumar, Hotel Management
Dear Mr. Brian,We are thrilled to receive your compliments.Looking forward to the pleasure of welcoming you back soon.Warm regards,Sanjeev KumarGeneral Manager
by A verified traveler
Posted 1 Dec 2022
This is a fantastic property. We stayed in the presidential suite because we could have our entire family under one roof. The staff was amazing. You can hear hippos at the River. The only thing to be desired was the food. Most dishes are Indian and just okay. After a few days we were really craving something else. Also be mindful that coffee and tea are included with meals, but only if you get it yourself.
by A verified traveler
Posted 28 Nov 2022
The staff was particularly very nice and helpful. Their service was above what i expected plus they got to teach me a bit of swahili. The environment was quite safe too
by A verified traveler
Posted 25 Nov 2022
Excellent
