Ratings based on 984 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Prpert was basic but clean,its obvious efforrt exist to keep it at best possible experience.
There was very not interested attendant on check out in am.
Comment from Hotel Management
23 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback. We’re glad to hear you found the property clean and well-maintained, as we strive to provide the best possible experience for our guests. However, we regret learn about your checkout experience. Your comment is noted, and we’ll address this with our team for investigation. We appreciate your input and hope to welcome you back for an even better stay in the future!
by A verified traveler
Posted 22 Nov 2024
Love the staff and property only thing I was concerned about for someone still in the batteries I think of control so petty overall it’s a great hotel
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Long,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6
by A verified traveler
Posted 9 Nov 2024
My items got stolen out of my room someone brooked into the room and the hotel staff were not surprised in fact they informed me that hotel not responsible for the incident
Comment from Hotel Management
13 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,As a company, we take every guest complaint very seriously and conduct thorough investigations. After carefully reviewing your case, we found discrepancies between your complaint and our findings. Our team confirmed that you allowed several homeless individuals into your room, and one of them took your belongings. Notably, the police reviewed the video footage and stated that personal belongings are your responsibility; if you permit others into your room without the hotel's permission, it is not the hotel’s responsibility. We are committed to transparency and do not engage in posting misleading or inappropriate reviews.
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 7 Nov 2024
Bad area and miserable experience, professionalism staff specially after I reported Someone broken into my room and stoled most of my personal items including my laptop and the Hotel stuff responded like is nothing happens and they inform me it’s not their responsibility.
Comment from Hotel Management
8 Nov 2024 by Brand Experience Team, Hotel Management
Hi Mohamed, We’re so grateful to you for sharing your comment with us. We’re so glad you had a great stay, and we appreciate your kind words regarding the excellent service provided by our staff. We hope to have the pleasure of welcoming you back soon for another enjoyable experience. Safe Travels!Maz K.#Team6
by A verified traveler
Posted 6 Nov 2024
Alex was great. My room was comfortable and but i haf trouble flushing the toilet.
moat things worked good but
Comment from Hotel Management
6 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Sophia CSR, Hotel Management
Hi Carolina,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler from San Jose
Posted 30 Oct 2024
Room looked fine upon check in but we ended up keeping our shoes on throughout our stay since there were cockroaches crawling around. The bathroom was dirty and towels had stains. We didn’t feel really comfortable staying for more than 1 night to be honest. Unfortunately, you get what you pay for.
Comment from Hotel Management
30 Oct 2024 by Brand Experience Team, Hotel Management
Hi Maria,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.
