Ratings based on 943 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
On the whole it was a lovely hotel, my only real complaint was lack of fresh air. The wind was a tilt and turn window and had a note saying there was a opening limit as is common in all multi story hotels. However our window catch was broken so they had screwed the window shut. It meant the room was very stuffy. It would cost about £10 for a new window catch and takes about 10 minutes to change. Screwing the window shut is not the right thing to do. The whole window unit would now need to be changed.
Comment from Hotel Management
10 Dec 2024 by ANAIS , Hotel Management
Dear Customers,Regarding the window in your room, we had to have it completely replaced.Changing the latch would unfortunately not have been enough. However, we are delighted to see that you enjoyed your stay with us and very much hope to have the pleasure of welcoming you again during your next stay in Lyon.Thank you for staying at our property, we appreciate your feedback.AnaïsThe reception
by A verified traveler from University Place
Posted 8 Oct 2024
Expedia needs to actually see and know the properties they recommend. The website pictures were VERY deceiving! The room was tiny, barely 18 inch clearance around all sides of a queen size bed! No place to put your luggage. The bathroom was tiny - probably the smallest sink we had ever seen. There was nothing special about this property- no coffee set up in the room - nothing but a vending machine in the lobby and a suggested restaurant next door. We got a small bottle of champagne when we checked in but no glasses to drink from! The hallway, as part of an energy savings were pitch black, you had to exit the elevator into the dark to get the lights to switch on but no instructions or warning - the elevator opened to total darkness. It’s an old run down looking place that needs to be updated especially for the for the price they charged - €232.33 Thankfully we only stayed a single night. VERY disappointed.
by A verified traveler
Posted 22 Sep 2024 on Hotels
Comment from Hotel Management
29 Oct 2024 by Elodie - Adjointe de Direction , Hotel Management
Merci d'avoir séjourné dans notre établissement, nous apprécions votre retour.Bien à vous,
by A verified traveler
Good stay for tourists
Posted 17 Sep 2024 on HotelsThe hotel is comfortable and economical for stay as a tourists, especially as a group. Its location is near to main train station, metro and tramway connectivity. Ver close to city centre and malls.
by A verified traveler
Posted 15 Sep 2024
Loved the proximity to Gare de Lyon Part Dieu, the Mall and the food market, etc think a 5-10 minute walk once you know where you're going we arrived late on a very rainy night and exited the station the wrong way confused by the construction but no hassle at all. We are not fussy travelers we were having a basic trip so I guess price matches nothing to compare as first to France. Room was basic but appeared clean enough, sapart from the clothes hangars covered in dust literally had to wash the dust off but again not an issue we weren't staying long and I only wanted it because we had gotten wet on the way otherwise wouldn't have noticed. We were not expecting a wetroom so that threw us a bit and and the lighting not so bright so I felt a little weary but I am 'that person' about clean bathrooms so was weary but we have long left and both ok so must have been ok really. Clean sheets and towels. Don't forget to move the tissue before taking a shower, oops. Can't comment on facilities as we were literally out at the crack of dawn and not back till really late at nights so just a place to rest our heads and shower and it was ok.
by A verified traveler
Posted 25 Aug 2024
Kind and helpful
Comment from Hotel Management
28 Aug 2024 by Liam, Hotel Management
So, it's our priority to know that it's our priority, but we're happy to know you and you're welcome to receive information from your loved ones in Lione. Come the result of your feedback, I will receive your feedback. Accoglienza Liam
by A verified traveler
Posted 11 Aug 2024
Clean and comfortable. Very convrnient for the station and tram.
Comment from Hotel Management
28 Aug 2024 by Liam, Hotel Management
Dear Customer, The satisfaction of our customers being our priority, we are happy to see that you enjoyed your stay with us and really hope to have the pleasure of welcoming you again during your next stay in Lyon. Thank you for staying in our establishment, we appreciate your comments. Liam, receptionist
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Liam, Hotel Management
Cher Client, La Satisfaction de nos clients étant Notre priorité, nous sommes heureux de voir que vous avez apprécié votre séjour Parmi nous et espérons vraiment avoir le Plaisir de vous accueillir à nouveau lors de votre prochain séjour à Lyon. Merci d'avoir séjourné dans Notre établissement, nous apprécions vos commentaires. Liam, réceptionniste
by A verified traveler
Basic inexpensive hotel
Posted 5 Aug 2024 on HotelsDecent for the price- a basic hotel near tye train station. Not a great area. Small room (especially for 3 people). Sheets clean, floor not so much. First room had defective sink. They moved us quickly to a new room.
It smelled (I think of tobaccol), but was fine after a little airing.
Comment from Hotel Management
28 Aug 2024 by Liam, Hotel Management
Dear Customer, The satisfaction of our customers being our priority, we are happy to see that you enjoyed your stay with us and really hope to have the pleasure of welcoming you again during your next stay in Lyon. Thank you for staying in our establishment, we appreciate your comments. Liam, receptionist
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Liam, Hotel Management
Cher Client, La Satisfaction de nos clients étant Notre priorité, nous sommes heureux de voir que vous avez apprécié votre séjour Parmi nous et espérons vraiment avoir le Plaisir de vous accueillir à nouveau lors de votre prochain séjour à Lyon. Merci d'avoir séjourné dans Notre établissement, nous apprécions vos commentaires. Liam, réceptionniste
