Ratings based on 891 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 7 Sep 2024
From arrival the lady serving us greeted me with a friendly ‘bonjour’ and when I said Hello in English, her face instantly changed to a look of disgust….do your staff not like the British? I don’t complain easily but unfortunately due to the events as follows we were really let down. The room really wasnt up to an executive standard. the mattresses and pillows are VERY stained, there is only one bin for the whole place and thats in the bathroom, the walls are so thin we could hear everyone in other rooms so sleeping was difficult. we didnt have any complimentary items in the fridge-no water, soft drinks or food. there were no free toiletries in the bathroom as stated.the shower is too low so we had to stoop under it and the adjustable shower head doesnt work. the shower tray is dirty and the conditioner bottle empty. There is no rail when coming out and is dangerous to take a big step down.we were only given 2 coffee pods and one dressing gown for a family of 4.1 cracked mug by the kettle. 2 of the wall sockets dont work and we tried several plugs so its definitely the sockets. the interjoining door to another room doesnt lock so the otherside could easily walk in if they wanted but we put things against the door just in case. the advert for the stay is misleading as it says a seperate bedroom but its all in one room! i had to ask for all the missing items and was brought a chocolate bar, 3 cans for the fridge and for the fridge and some paper cups. No water bottles
by A verified traveler from Seattle
Posted 9 Aug 2024
Nice hotel. Convenient for the metro at end of line due to constructions. Further away from attractions in center of the city.
by A verified traveler
Posted 8 Aug 2024
Clean hotel with the bare essentials. Location is a distance from historic region of Lyon~ 3 miles. Walking it took us 45 minutes but public transit is really close. Restaurant on site is limited in hours and only serves breakfast and dinner at set times. Staff were friendly and helpful.
by A verified traveler
Posted 6 Aug 2024 on Hotels
by A verified traveler
Posted 4 Aug 2024
Good base in the south of Lyon city centre - 5 mins walk to a tram stop to travel into the city centre. The Breakfast buffet had a lot of options for us as a family. The communal pool is small, but good - towels for the pool are 2 euros from reception. Parking is underground at 14 euros. Restaurant on an evening is friendly.
by A verified traveler
Posted 26 Jul 2024
Rooms very small for 2 adults plus 1 child. Is out of the way but tram & metro close by.
Room and bathroom need updating. Although beds are very comfortable & breakfast is good.
by A verified traveler
Posted 10 Jul 2024
There was a conference on whilst we were there, so lobby area was busy.
Pool is very small and bizarrely you have to walk through the dining area to get to it. There's no changing facilities so you have to walk back in your wet costume under your clothes. Seems the Ibis next door has all the same facilities but is cheaper than the Novatel!
by A verified traveler from Milano
Posted 10 Jun 2024
by A verified traveler
Posted 9 Jun 2024 on Hotels
