Ratings based on 751 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Oct 2024
There are 4 cardio machines in the exercise room. Three of the four did not work for the 3 1/2 days I stayed here.
The temperature in the exercise room was always over 25 degrees.
Our room was far too warm. I attempted to adjust the thermometer in the room without success. When I asked at the desk about turning the temperature down, I was told that cannot be done.
I was told all the rooms have to be on the heat setting or all the rooms had to be on the cold setting. The hotel was on the heat setting so there was nothing that could be done to cool down our room. The thermostat in my room could not make the room any cooler.
For 3 1/2 days, either our room was too hot or we had to have the window wide open. This is a newly constructed hotel and there is essentially no control over the temperature of an individual room. Strange - and uncomfortable.
Comment from Hotel Management
14 Oct 2024 by Novotel Lyon Confluence Bord de Saône , Hotel Management
Hello,Thank you for taking time to leave us a message.We are sorry that your stay didn't live up to your expectations. Concerning the gym, we are in a process of changing the provider of the cardio machines so we are experiencing a delay in intervention of the supplier. We are doing our best to resolve th issue as soon as possible.As for the room temperature, we are currently on the heating mode and we are trying to do our best we can to adapt but since the weather changes very fast, it is very difficult to find the medium temperature. We are sorry for the invonvenience.We stay at your diposal,Best regards,Front desk
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
5 Sep 2024 by F.Pirouteck, Room Division and Sales Manager, Hotel Management
Dear Philip, Thank you for your positive rating.We are delighted to hear about your experience. Looking forward to welcoming you again. Best regards,
by A verified traveler
Birthday weekend
Posted 19 Aug 2024 on HotelsHotel did not acknowledge my birthday even when i gave them prior notice before my arrival. Water and tea was not replenished in the room. Breakfast was ok would have liked more options. Requesteda boil egg to be made to order this was declined
Staff didnt appear very friendly.
Room was comfortable.
Comment from Hotel Management
20 Aug 2024 by F.Pirouteck, Room Division and Sales Manager, Hotel Management
Thank you for taking the time to share your experience with us.We sincerely apologize for the shortcomings you encountered during your stay, especially as it was a special occasion. Your birthday should have been acknowledged, and I regret that we missed the opportunity to make it memorable for you.We are also sorry to hear that the replenishment of water and tea in your room did not meet your expectations. Please know that this does not reflect the standard of service we strive to provide. We will address this with our housekeeping team to ensure improvements are made.I am disappointed to hear that our staff did not appear as friendly as they should have. Guest service is a top priority for us, and we will take immediate steps to ensure our team provides the warm and welcoming atmosphere you deserve.On a positive note, I’m glad to hear that you found your room comfortable.We hope you will give us another chance to provide you with the outstanding experience that we aim to deliver. Warm regards,
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by F.Pirouteck, Responsable Hébergement et Commercial, Hotel Management
Merci Mickael pour votre retour 8/10Nous espérons vous accueillir prochainement et vous satisfaire davantage pour que vous partiez en mettant 10/10 !Très belle journée
by A verified traveler from Chicago
Posted 31 Jul 2024
They gave us the wrong room from our booking, limited parking inside the hotel space. Carpet in hallways are black and dirty. Room service food 🍱 in hallways for 5 or more hours…
Comment from Hotel Management
12 Aug 2024 by F.Pirouteck, Room Division and Sales Manager, Hotel Management
Thank you Anthony, for taking the time to leave a review.We are sorry that your experience was mixed and hope to welcome you soon in better conditions.A very nice day to you
by A verified traveler
Posted 21 Jul 2024
Nice and very convenient place. Rooms are spacious and clean, the only issue is the entrance of the hotel is very inconspicuous and makes it look less welcoming. Overall, a very good value
Comment from Hotel Management
12 Aug 2024 by F.Pirouteck, Room Division and Sales Manager, Hotel Management
Dear Elza,It's a real pleasure to read your feedback!We are delighted that your stay went perfectly.Very nice day
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
12 Aug 2024 by F.Pirouteck, Responsable Hébergement et Commercial, Hotel Management
Merci Scott pour votre note !Très belle journée
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by F.Pirouteck, Room Division and Sales Manager, Hotel Management
Dear Ole,Thank you for taking the time to share your experience following your recent stay with us. We are sorry to hear that your stay did not fully meet your expectations. We apologise for any inconvenience caused.Have a nice daySincerely
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by F.Pirouteck, Responsable Hébergement et Commercial, Hotel Management
Cher client, Nous vous remercions d'avoir pris le temps de laisser un avis suite à votre séjour parmi nous.Nous sommes ravis que tout se soit parfaitement bien passéAu plaisir de vous accueillir prochainementBelle journée
by A verified traveler
Amazing
Posted 11 Jun 2024 on HotelsAmazing hotel, conveniently located..
Comment from Hotel Management
14 Jul 2024 by F.Pirouteck, Responsable Hébergement et Commercial, Hotel Management
Cher Manuel,Nous vous remercions pour votre retour et sommes ravis que vous ayez passé un bon séjourTrès belle journée et à bientôt au Novotel Lyon Confluence
