Ratings based on 309 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Great location and nice and quiet
Comment from Hotel Management
11 Dec 2024 by Karim Maison No , Hotel Management
Dear Ronald! Thank you for leaving us your review of your stay. We are delighted to read that your stay went well and hope that you were able to visit part of the city. We look forward to seeing you again.
by A verified traveler
Posted 5 Nov 2024
Great location in Lyon. Nice sleeping accommodations with strangely set up bathroom. Lovely roof top bar restaurant with exceptional views. Inconvenient lobby entry for travel luggage and ease of entry and egress. All services readily available nearby. Restaurant staff were outstanding!
Comment from Hotel Management
11 Dec 2024 by Karim Maison No , Hotel Management
Hello William! Thank you for leaving us your review. We are delighted that you highlighted the quality of our rooftop as well as our services with the points to improve according to you. We hope to see you again soon.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Karim Maison No , Hotel Management
Hello Patricia. Thank you for taking the time to leave us your review. We are sorry to hear that your stay did not go as well as desired. Do not hesitate to send us to let us know what happened.
by A verified traveler
Posted 23 Sep 2024
Enjoyed the hotel but our tv was broken. Nice coffee machine but no milk. Bed very comfortable. Paul’s just down the street for breakfast and beautiful pastries
Comment from Hotel Management
28 Oct 2024 by Karim Maison No , Hotel Management
Dear Kim. Thank you for taking the time to leave us your review. We are delighted to hear that you enjoyed our establishment and its services. We are sorry for the television problem but do not hesitate to tell us in the event of a future stay. We could change your room if available. We look forward to seeing you again soon Karim Maison No
by A verified traveler
Posted 11 Sep 2024
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Comment from Hotel Management
15 Sep 2024 by Karim MaisonNo , Hotel Management
Hello Rob! Thank you for leaving us your rating. We are delighted to read that your stay went well overall. Please feel free to share with us any points that you think could be improved. Kind regards, Karim Maison No
by A verified traveler
Posted 5 Sep 2024
The hotel was convenient to where we wished to stay and the rooms were clean and comfortable.
Comment from Hotel Management
15 Sep 2024 by Karim Maison No , Hotel Management
Hello Paul! Thank you for leaving us your review. We are delighted that you enjoyed your stay and the facilities offered. We look forward to seeing you again next time.
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
15 Sep 2024 by Karim Maison No , Hotel Management
Dear Vernon ! Thank you for this note. We are delighted that you enjoyed your stay overall. Do not hesitate to report to us the points that you think could be improved. We look forward to seeing you again Karim Maison No
by A verified traveler
Posted 18 Aug 2024
This hotel is a bit strange but has great staff. Our room had no windows looking outside. There was one large window looking over the 3rd floor salon which was super weird but fortunately it had a thick curtain. I felt a bit claustrophobic. The air conditioning was set at 20 (not cold enough in this tiny inside room with no outside ventilation) and couldn’t be changed by us…we had to ask the staff person to change it. The bed was relatively comfortable and the location was convenient. There was no area to stop to drop our bags off but there was parking a few blocks away. The downstairs staff was great. They were the best thing about this hotel.
Comment from Hotel Management
19 Aug 2024 by Team Maison Nô , Hotel Management
Dear Melissa,Thank you for sharing your experience with us. We truly appreciate your feedback.Regarding your stay in our "Atrium" room category, we would like to clarify that the absence of natural light is indeed mentioned in the room description. However, please rest assured that these rooms offer the same spaciousness and comfort as our Club rooms.In our commitment to sustainability, we have chosen to manage the air conditioning centrally to avoid excessive use. We hope that after your visit to the reception, the temperature in your room allowed you to fully enjoy your stay.We wish you all the best and look forward to welcoming you again on your next visit to the region.Sincerely,
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
15 Sep 2024 by Karim Maison No , Hotel Management
Bonjour Anthony ! Merci d'avoir pris le temps de nous laisser une note. Nous sommes ravis de constater que vous avez globalement apprécié votre séjour N'hésitez pas à revenir vers nous afin de nous mentionner les points a améliorer selon vous . Au plaisir de vous revoir . Karim Maison No
by A verified traveler
Une nuit de transition
Posted 3 Aug 2024 on HotelsNous avions la chambre ‘cinéma’ sans fenetre sur l’exterieur et la noirceure totale a bien fait pour notre nuit post décalage.
Personnels très courtois. Chambre propre et confortable.
Comment from Hotel Management
15 Sep 2024 by Karim Maison No , Hotel Management
Bonjour Sonia ! Merci d'avoir pris le temps de nous partager votre ressenti quant à votre séjour . Nous sommes ravis de lire que vous avez apprécié les particularités de la chambre que vous aviez ainsi que l'efficacité de notre équipe . Au plaisir de vous revoir Karim Maison No
