Ratings based on 882 Verified Reviews

4.1 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Dec 2024
1 out of 5
by A verified traveler

Pas prêt de revenir

Posted 16 Oct 2024 on Hotels
Horrible. Impossible de dormir a cause d’un groupe de personne buvant des bieres en dessous ma fenêtre… pas prêt de revenir
4 out of 5
by A verified traveler

Posted 8 Oct 2024 on Hotels
Comment from Hotel Management
20 Oct 2024 by Ibis Lyon Gare Part Dieu, Hotel Management
Madame,Nous vous remercions d'avoir pris le temps de répondre à notre questionnaire! Nous espérons que l'ambiance joviale et chaleureuse de nos équipes aura su vous toucher. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service de qualité. Nous serions ravis de vous retrouver à l'occasion d'un futur séjour lyonnais ! En attendant, nous vous souhaitons une très belle journée. Prenez bien soin de vous et de vos proches.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 28 Sep 2024 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Sep 2024 on Hotels
4 out of 5
by A verified traveler

Posted 20 Sep 2024
The coffee for breakfast was undrinkable and room keys kept demagnetizing. I needed to have mine reprogrammed every day. These were really the only 2 issues with the hotel. Everything else was perfect!
4 out of 5
by A verified traveler

Posted 5 Sep 2024 on Hotels
Hotel staff were really friendly, rooms were quite basic but very clean. Perfectly located to Lyon Part-Dieu station for an overnight stay.
5 out of 5
by A verified traveler

Very good service, friendly staff, good value

Posted 3 Sep 2024 on Hotels
My daughter and I arrived late but were able to organize a dinner order at the hotel restaurant over the phone with the staff, even though we were due to arrive just before closing time. We really appreciated it. Both the evening and morning staff were friendly and helpful. The room was very serviceable, bed was comfortable, sheets were clean, bathroom was clean. You can see that the hotel has been renovated but maybe some of it was done in a bit of a hurry and would benefit from a little more upkeep. The lobby has different spaces to relax or enjoy a drink. My daughter loved staying there, and I was thankful to have such a good experience in what was for us an unexpected situation (missed train). Oh, and the breakfast buffet is quite complete (bread, cereal, pastries, eggs, bacon, yogurt, cheese, etc.). Overall, it's a very good value for the money. Would recommend.
1 out of 5
by A verified traveler from New York

Posted 2 Sep 2024
Not safe, and didnt speak english
Comment from Hotel Management
5 Sep 2024 by Ibis Lyon Gare Part Dieu, Hotel Management
Sir, We understand that you seem to be getting upset because you’re on the wrong train. We are unfortunately not responsible for the situation if a bad announcement was announced as you explained in your message. However, it is not justifiable to leave a message explaining that we do not speak English when you have not shown up for your reservation and therefore did not stay with us. We confirm that our team can speak English, Spanish, Italian and much more. Have a nice day The Team IBIS
4 out of 5
by A verified traveler

Posted 15 Aug 2024 on Hotels
Amazing, near the Gare and the Rhône.
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