Ratings based on 510 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jun 2024
The accommodation was completely clean and had everything we could need. The room was very large and modern, with a TV and good Wi-Fi. Only complaint is that the bathroom door is translucent and doesn’t actually fill the whole doorframe so there is not much privacy. Overall, excellent.
Comment from Hotel Management
7 Jul 2024 by C. Bonnell, General Manager, Hotel Management
Dear Sir,Many thanks for having taken the time to review your stay.We are delighted to read that the quality of our service contributed positively to your stay. Our team is committed to providing a comfortable and enjoyable experience for all our guests.However, we understand your concern regarding the bathroom door and appreciate your candid feedback. While our design choices aim to balance aesthetics with functionality, we realize that privacy is a crucial aspect for our guests. Nevertheless, we are pleased that you found the room spacious and well-equipped with a TV and reliable Wi-Fi. We believe that such facilities are essential for a pleasant and convenient stay.We look forward to the opportunity of welcoming you back to Hôtel Lyon-Ouest.Warmest regards,C. Bonnell, General Manager
by A verified traveler
Posted 11 Jun 2024 on Hotels
Excellent service. Very good reception
Comment from Hotel Management
17 Jun 2024 by C. Bonnell, General Manager, Hotel Management
Dear Guest,Thank you for your review.We are pleased that we were able to meet your expectations with our high standards.We hope to have the pleasure of welcoming you back. With kind regards,C. Bonnell, General Manager
by A verified traveler
Posted 8 Jun 2024
It was convenient
Comment from Hotel Management
17 Jun 2024 by C. Bonnell, General Manager, Hotel Management
Dear Madam,Thank you very much for this kind review of your stay.We are thrilled to hear that you found our hotel convenient for your needs. It is always encouraging for us to learn that our efforts to provide exceptional service and a comfortable environment are appreciated by our guests.We look forward to the pleasure of welcoming you back to our establishment in the future.Warm regards,C. Bonnell, General Manager
by A verified traveler from Newton Abbot
Posted 24 May 2024
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Comment from Hotel Management
27 May 2024 by C. Bonnell, Directrice générale, Hotel Management
Cher Monsieur,Nous sommes heureux que vous ayez apprécié votre séjour.Nous espérons avoir le plaisir de vous recevoir de nouveau. Bien à vous,C. Bonnell, Directrice générale
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
7 Feb 2024 by C. Bonnell, General Manager, Hotel Management
Dear Sir,We appreciate that you took the time to share your experience with us.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope to have the pleasure of welcoming you back in the future. Best wishes,C. Bonnell, General Manager
by A verified traveler
Posted 4 Jan 2024 on Hotels
Comment from Hotel Management
10 Jan 2024 by C. Bonnell, Directrice générale, Hotel Management
Cher Monsieur,Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Bonne année 2024 et au plaisir de vous recevoir à nouveau,C. Bonnell, Directrice générale
by A verified traveler
Posted 4 Dec 2023 on Hotels
Comment from Hotel Management
6 Dec 2023 by C. Bonnell, Directrice générale, Hotel Management
Cher Hôte,Nous sommes enchantés que vous ayez passé un très bon séjour dans notre établissement.Au plaisir de vous revoir très prochainement,C. Bonnell, Directrice générale
by A verified traveler from Wheaton
Posted 6 Oct 2023
Large room. Excellent breakfast. No dislikes.
Comment from Hotel Management
9 Oct 2023 by C. Bonnell, General Manager, Hotel Management
Dear Sir,We are glad that you had a pleasant stay and that it lived up to your expectations.We hope to welcome you back in the future.Best wishes,C. Bonnell, General Manager
by A verified traveler
Posted 12 Aug 2023
Comment from Hotel Management
4 Sep 2023 by C. Bonnell, General Manager, Hotel Management
Dear Guest,Thank you for your review.We are pleased that we were able to meet your expectations.It would be an absolute pleasure to welcome you again in the future. Best regards,C. Bonnell, General Manager
by A verified traveler
Posted 23 Jul 2023
Wonderful breakfast buffet and towel drier in bathroom. Takes 15 minutes walk to the station to the attractions.
Comment from Hotel Management
27 Jul 2023 by C. Bonnell, General Manager, Hotel Management
Dear GuestThank you for taking the time to review your stay.We are glad that everything met your expectations during your time with us. It's great to know that we helped start your day off on the right foot with our tasty breakfast buffet.We all hope that we'll be able to welcome you back.Best wishes,C. Bonnell, General Manager
