Ratings based on 569 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Victoria
Posted 15 Nov 2024
Very nice, super clean, modern, comfortable bed and walking distance to all the major attractions. Bus station very nearby as well.
Comment from Hotel Management
16 Nov 2024 by The team of the Alexandra hotel, Hotel Management
Dear Madam,Thank you for sharing your impressions with us. We are delighted that you enjoyed your stay and that the location contributed to your comfort. Your satisfaction is our priority and we hope to welcome you again soon.Best regards,The team of the Alexandra hotel
by A verified traveler
Posted 28 Jul 2024 on Hotels
by A verified traveler
Posted 1 Jul 2024
All was fairly ok
Location great
Felt a bit like 3 star hotel not 4 star
Very small rooms
Comment from Hotel Management
3 Jul 2024 by Anaïs/Front Desk, Hotel Management
Dear customer,Thank you for taking the time to share your comments with us. We're glad to hear you enjoyed our convenient location. Our team works hard to ensure our guests have a comfortable stay, and we appreciate your kind words. We apologize if the room size did not meet your expectations. Our goal is to provide a high quality experience to all our guests and we hope you will give us another opportunity to exceed your expectations in the future.
by A verified traveler
Posted 29 Jun 2024
Good location and room was clean. Major negative is the cost of parking at 40 euros per night!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
3 Jul 2024 by Anaïs/Front Desk, Hotel Management
Thank you so much for your feedback
by A verified traveler from Annapolis
Posted 7 May 2024
Staff was very helpful and knowledgeable. Despite being inside pedestrian zone hotel directions for arrival by car and parking were very clear and accurate. Great location near subway, restaurants and shopping.
Comment from Hotel Management
22 May 2024 by Anaïs, Hotel Management
Dear Robert,We are happy to learn that you enjoyed your stay at our hotel and our location in the heart of Lyon.We look forward to welcoming you soon
by A verified traveler from Waltham
Posted 1 May 2024
Hotel was lovely and ideally located, right on the metro. Breakfast was over-priced so we only splurged once in our 3 nights. Many cafe's within stepping distance from the hotel, even in the rain. And believe me, there is rain! Limited parking available, although the public parking garage is close by and convenient. We only needed the car to attend a wedding, so really you wouldn't need a car at all to just explore the city, since the train system is so amazing. Rooms are small, but very comfortable - not much walking space around your bed if you have lots of luggage. Impossibly small safe, couldn't even hold a macbook. Shower is strong. Rooms are a bit noisy if you have a street-facing room. The front desk is very friendly and helpful for dinner suggestions. We had two really great dinners just blocks from the hotel: Le Poêlon d'Or was a 5* and Le Comptoir d'Ainay was a notch less, since it seemed pricey for no reason, but tasty. We did very well on our limited French. Very safe and lively location for a hotel.
Comment from Hotel Management
22 May 2024 by Anaïs, Hotel Management
Dear Sarah,We are delighted to learn that you enjoyed your stay at our hotel and that you had an amazing time discovering the city and the restaurants near by.We are really grateful for the time you spent writing us your feedbacks and want to assure you that we take them into account for the future.We look forward to welcoming you soon
by A verified traveler
Posted 25 Apr 2024
Wonderful helpful staff...made reservations, gave directions and always very pleasant. A real pleasure for travellers!
Comment from Hotel Management
26 Apr 2024 by stéphanie, Hotel Management
Thank you very much for taking the time to review our hotel. We are delighted to hear that you found our staff helpful and friendly during your stay. At our hotel, we strive to ensure that all of our guests have a pleasant and memorable experience, and we are delighted to know that we were able to exceed your expectations. We hope you will consider staying with us again in the future!
by A verified traveler from Guildford
Posted 18 Mar 2024
Comfortable cosy place in great location and friendly, helpful staff
Comment from Hotel Management
26 Apr 2024 by stéphanie, Hotel Management
Thank you so much for your feedback
by A verified traveler
Posted 7 Jan 2024
