Ratings based on 548 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Dreadful place, do not waste your money
Posted 18 Aug 2024 on HotelsThis place is not as advertised. No air conditioning or fans in 40c heat, filth covered mattresses and walls. Gardens overgrown and pathways a huge health and safety issue with holes and trip hazards everywhere, dark walk ways with no lights as staff can’t be bothered to replace them. The staff sit outside drinking whilst this place has fallen in to significant dis-repair. We actually contemplated sleeping in our car as it would have been more comfortable. This place is a hell hole and needs to knocked down. DO NOT WASTE YOUR MONEY!
Comment from Hotel Management
18 Sep 2024 by Carla Goncalves, Hotel Management
Dear Matthew,We apologize for the inconvenience you have encountered. Thank you for sharing your observations which contribute to the improvement of our services.Regards,
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
18 Sep 2024 by Carla Goncalves, Hotel Management
Bonjour Edward, Nous vous remercions d'avoir pris le temps de donner votre avis sur notre établissement. Nous allons partager votre merveilleuse note avec toute notre équipe. Au plaisir de vous revoir, Cordialement,
by A verified traveler
Posted 1 Aug 2024
Good for one night stay. Upstairs more modern then down stairs. Down stairs looked tired. Limited restaurants to eat though there were snack shacks dotted about. Would be nice to have a few restaurants and bars that were open past 7pm. It was very hot during our stay but no air con. Had to have windows open but became noisy until 11pm.
Kettle was old and the element was peeling. Not cork screw or bottle opener for any alcohol refreshments.
Comment from Hotel Management
18 Sep 2024 by Carla Goncalves, Hotel Management
Hello Anna,We thank you for taking the time to give your opinion on our residence. The opinions of our customers are always welcome and a source of inspiration to improve our service.We look forward to welcoming you again, we wish you an excellent day,
by A verified traveler
Posted 4 Jul 2024 on Hotels
by A verified traveler
Highly recommend avoiding
Posted 18 Jun 2024 on HotelsThis was one of the worst stays I’ve ever experienced. The hotel is incredibly dated and unkept - to the extent that it feels unsafe. The pathway is overgrown and uneven. The cot provided was not clean, had an huge rip in the side and did not have a mattress.
Comment from Hotel Management
4 Jul 2024 by Carla, Hotel Management
Dear Rachel, Sorry for your disappointment we will do our best to get better. Have a great day,
by A verified traveler
Posted 14 Jun 2024
Clean and roomy. Quiet. Convenient to get into Lyon. Grocery and restaurants nearby. Nice neighborhood
Comment from Hotel Management
16 Jun 2024 by Carla Goncalves, Hotel Management
Dear Timothy, Thank you for your review! We hope see you again !Have a great sunday, Regards,
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
16 Jun 2024 by Carla Goncalves, Hotel Management
Bonjour,Nous vous remercions d'avoir pris le temps de donner votre avis sur notre établissement.La satisfaction de nos clients est notre priorité et notre principale motivation, nous sommes donc très heureux de lire votre avis et espérons vous accueillir à nouveau au Garden&City de Marcy l'Etoile.Cordialement,Carla Goncalves
by A verified traveler
Posted 9 Oct 2023 on Hotels
by A verified traveler
Posted 16 Jul 2023
Good location, friendly personnel.
Poor common area cleaning and no A/C.
