Ratings based on 399 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
Great location, room excellent but slightly too hot for us.
Bed very comfy, clean. Bathroom and shower excellent
Spacious room. Breakfast was a bonus and perfect
Comment from Hotel Management
8 Oct 2024 by Reception, Hotel Management
Dear Susan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Réception, Hotel Management
Merci beaucoup Isobel. A bientôt dans notre hôtel.
by A verified traveler
Posted 19 Sep 2024
The staff were very friendly and the hotel was close to restaurants and visitor attractions. It was also very clean and the breakfast was good.
Comment from Hotel Management
22 Sep 2024 by Réception, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception staff
by A verified traveler
Posted 8 Aug 2024
I left the room the following morning after I arrived . I specifically left the sign , do not disturb . on the door . When I came back around 3.30 pm , the TV and air con were tunned off and my bag was opened . Nothing was missing , obviously they were looking for cash . I reported to the reception staff menber . I havent heard anything since.
Comment from Hotel Management
15 Aug 2024 by Réception, Hotel Management
Hello Mr. Rachid, Thank you for taking the time to share your impressions with us!We regret that our services didn't meet your expectations, but it's thanks to comments like yours that we can understand how and where to improve. We work hard to ensure the best possible experience for our customers, but it's clear that this time things didn't go smoothly.If you give us a chance to regain your trust, I guarantee we'll do our best to deliver the quality and service that so many of our customers already appreciate.Reception
by A verified traveler
Posted 5 Aug 2024
Lovlely place very good receptionist helped us find our way
Comment from Hotel Management
7 Aug 2024 by Reception, Hotel Management
Dear Peter,Thank you for the great review of our hotel !We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception
by A verified traveler
Posted 5 Aug 2024
Very clean and comfortable with a good breakfast and nice check in staff.
Comment from Hotel Management
5 Aug 2024 by Réception, Hotel Management
Dear Garrett,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,The reception
by A verified traveler
Posted 19 Jul 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Réception, Hotel Management
Bonjour Priti,Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation et c'est toujours un réel bonheur de lire des remarques comme les vôtres. Au plaisir de vous accueillir au B&B Centre Perrache Berthelot lors d'un prochain séjour
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by La réception, Hotel Management
Bonjour Madame Elise,Merci pour votre avis !Au plaisir de vous revoir lors d'un prochain séjour dans notre hôtel, qui répondra à toutes vos attentes. La réception
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
9 Jul 2024 by La réception, Hotel Management
Bonjour Madame Judith, Nous sommes ravis que vous ayez apprécié votre séjour à l'hôtel. La satisfaction de nos clients est notre principale préoccupation !Au plaisir de vous accueillir lors d'un prochain séjour.La réception
by A verified traveler
Posted 4 Jun 2024
We were unable to check in at check in time because they did not have our room ready for us. We had to wait half an hour, ended up getting into our room around 3 and were late for our evening activity. Other people behind us in line got rooms before we did. I would also like to add that we stopped by in the early morning to drop off our bags and were told that the room would be ready at 2.
When we went to check out, no one was there. We waited a few minutes but still no one came.
Comment from Hotel Management
6 Jun 2024 by La réception, Hotel Management
Dear Allie,Thank you for taking the time to give us your feedback! We're sorry our service didn't meet your expectations, but it's comments like yours that help us understand how and where we can improve. We work hard to ensure the best possible experience for our customers, but it's clear that this time things didn't go smoothly.If you give us a chance to regain your trust, I guarantee that we will do our best to deliver the quality and service that so many of our customers already enjoy.The Reception
