Ratings based on 922 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Gainesville
Posted 25 Oct 2024
by A verified traveler from Sheridan
Posted 21 Sep 2024
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 7 Sep 2024
Hot Water & Transparency
Other than that, I would stay longer, but when asked about the fact that there's no hot water, staff was already aware and had no idea when it would be fixed. This is EXTENDED STAY,, right? Which brings me to the transparency part. Had I been made aware of that one major drawback, I would have choosen to stay at the other Extended Stay nearby. Now I'm not sure what I'll get there either. Very disappointing, I left another extended stay (Not ESA) for the same reason, only to move here where there's no hot water, either. Did all the boilers in Lynnwood go out at the same time? I am here for work, so moving from place to place every few days is really wearing me out at the end of the day.
I am now in search of an Airbnb for the next 9 months. My company will take over the payments for the remainder of my stay, once I am safe and settled.
Comment from Hotel Management
9 Sep 2024 by Hotel Management, Hotel Management
Dear Lesley, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
by A verified traveler
Posted 3 Sep 2024
The "grab and go" breakfast was gawdawful
Good that there was a Whole Foods and also a gas station convenience store close by.
Comment from Hotel Management
3 Sep 2024 by Hotel Management, Hotel Management
Dear Elaine, Thank you for your review; it's nice to hear you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience.We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management
by A verified traveler
Posted 2 Sep 2024
The bed was so uncomfortable. The hall had a horrible odor.
Comment from Hotel Management
3 Sep 2024 by Hotel Management, Hotel Management
Dear Tessa, Thank you very much for taking the time to review our hotel. We are disappointed we did not meet all of your expectations. We aim to deliver outstanding service with great amenities and clean and comfortable suites for our guests. We appreciate your feedback about our bedding and apologize it did not meet your expectations. Thank you for being our guest, and we hope you will visit again soon.Sincerely,Hotel Management
by A verified traveler
Posted 23 Aug 2024
friendly staff
Comment from Hotel Management
26 Aug 2024 by Hotel Management , Hotel Management
Dear Guadalupe,Thank you for your review! We’re delighted to hear that you found our staff friendly during your stay at Extended Stay America. We appreciate your feedback and hope to welcome you back soon for an even better experience.Sincerely,Hotel Management
by A verified traveler
Posted 22 Aug 2024
No respect customer service
I pay for 11 nights around $ 1400
But they gave me rooms disabled rooms with bad shower
In the 2nd days i was asked theme change rooms no body cares
It's not fair
Comment from Hotel Management
22 Aug 2024 by Hotel Management, Hotel Management
Dear mussie, Thank you for sharing your experience. We sincerely apologize for the challenges you faced during your stay. It's disappointing to hear that your request for a room change was not addressed, and we regret that you felt your concerns were not taken seriously. Your comfort and satisfaction are important to us, and we are sorry that we fell short in providing the service you deserve. Please know that your feedback will be shared with our team to ensure we improve in these areas. We appreciate your input and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Aug 2024 on Hotels
