Ratings based on 52 Verified Reviews
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Upon driving up it was apparent that the property was a personal residence that had been converted into as many rooms as possible to make money. We had booked for 2 nights and had been unable to make it the first night due to changes in flights. When we arrived the next morning and asked to check in we were told that she had given our room to another couple that arrived that morning as she is unable to pay her mortgage if any rooms are vacant during the month. We explained that we had paid for two nights and understood that we would not be refunded for the first night since she was unable to rent the room but that she should either refund us for the second night or allow us to stay there. She said to leave the property and that she promised to refund the second night to Expedia. We were later told by Expedia that she refused to refund the money and told them that if she refunded the money she would be unable to afford to buy more properties. Overall this was very disappointing I would not recommend staying ath this property. The experience was bad enough that even after several months I still feel sad about how terribly we were treated. The customers here are nothing but a way to extract money for the owner.
by A verified traveler
Posted 24 Jun 2024 on Wotif
Lovely and generous host, a great place to be.
Comment from Hotel Management
24 Jun 2024 by Vivien Cooper, Hotel Management
Thanks Lucy for your kind feedback. It was lovely meeting you and thanks for the chats over breakfast. Have a great week and enjoy Matariki weekend. Wishing you all the best.Kind RegardsVivien
by A verified traveler
Posted 30 Apr 2024
I had a lovely stay at the B&B. The room was spacious, clean and comfortable. The breakfast was delicious and filling and the location could not be better. Right next to the Redwood forest and walking distance or a short Uber away from the city center. I thoroughly enjoyed my stay and chats with Vivien and I would pick this B&B again if I come back to Rotorua.
Comment from Hotel Management
6 May 2024 by Vivien Cooper, Hotel Management
Hi JohannaThank you for posting such a lovely review of your stay with me. I had enjoyed hosting you and our morning chats and hearing your story. I hope we will meet again soon in New York or perhaps here in Rotorua when you revisit. Glad you liked the location of my property, we are very lucky to be so close to the Redwoods Forest.Wishing you all the best.Kind RegardsVivien
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
14 Mar 2024 by Vivien Cooper, Hotel Management
Thanks Carol. It was a pleasure meeting you and Dave all the way from Kitchener, Canada. Thanks for staying with me.Hope to get there soon.Happy travels.Kind RegardsVivien
by A verified traveler
Posted 8 Mar 2024
Vivian is the host with area knowledge, contacts and discounts. She made our stay wonderful.
Comment from Hotel Management
9 Mar 2024 by Vivien Cooper, Hotel Management
Hi AllenThanks for your lovely feedback. It was a pleasure meeting you and your partner. I am pleased to hear you had a wonderful stay with us. Glad I was able to assist with places to do and see in Rotorua. Hope you will visit NZ again soon, hopefully will be longer next time.Wishing you all the best.Kind RegardsVivien
by A verified traveler
Posted 3 Oct 2023
Super-friendly owners. We enjoyed our stay enormously!
Comment from Hotel Management
9 Oct 2023 by Vivien Cooper, Hotel Management
Hi JohnThanks for your kind feedback. It was a real pleasure meeting you and Valerie. I enjoyed our conversation over breakfast. You were both super friendly guests. Wishing you all the best, hope you will visit Rotorua again soon.Kind RegardsVivien
by A verified traveler
Posted 13 Aug 2023
We thoroughly enjoyed our stay at Bnb at the Redwoods. Vivien was such a friendly, welcoming host and the facilities were excellent. Perfect for a weekend getaway to get in some adventures in Rotorua. Thanks so much!
Comment from Hotel Management
14 Aug 2023 by Vivien, Hotel Management
Hi JenniferThank you very much for your lovely feedback. I am happy to hear you thoroughly enjoyed your stay with us during your weekend away. Thanks for choosing to stay with us.I hope you will visit Rotorua again soon.Kind RegardsVivien
by A verified traveler
A lovely place
Posted 10 May 2023 on HotelsA place you just want to stay on your trip to New Zealand.
We loved everything about it and the location is perfect.
Fantastic helpful and eminent host.
We enjoyed the breakfast with Vivien and other guests with good conversations around the table.
Vivien gave us the best recommendations, ideas and advice for planning some trips, that suited our needs.
All over a great stay and super kind and lovely host.
Best regards from Charlie and Amanda
Comment from Hotel Management
14 May 2023 by Vivien Cooper, Hotel Management
Hi Charlie & AmandaThank you for your kind feedback. I am happy to hear you had a wonderful stay with me, it was a great pleasure meeting you boht. I enjoyed the conversation we had, so glad you were able to visit a few places of interest despite the rain. I hope you will visit NZ again in the future, perhaps for a longer visit to see the South Island as well. I wish you all the best.Kind RegardsVivien
by A verified traveler
Posted 13 Apr 2023
Vivian was very friendly and an exceptional host. Our bedroom and bed was very comfortable. Would definitely stay here again in future.
Comment from Hotel Management
17 Apr 2023 by Vivien Cooper, Hotel Management
Thanks Indardeo. I am pleased to hear you had a good stay with me. It was a pleasure meeting you and Susan, my first ever guests from Trinidad. You were both superb easy and friendly to host, I enjoyed our conversation over breakfast with my other guests too. I hope you will visit NZ again in the future, will definately be in touch if we get to Trinidad one day.Wishing you all the best.Kind RegardsVivien
by A verified traveler
Posted 2 Feb 2023
Vivian was a super friendly host with lots of great recommendations. Beautiful clean room and delicious breakfast options.
Comment from Hotel Management
3 Feb 2023 by Vivien, Hotel Management
Hi AlexThank you very much for your kind feedback. I am pleased to hear you had a great stay with me and enjoyed my hospitality, recommendations, breakfast and appreciated the clean room. Thank you for choosing to stay with me, I really enjoyed hosting you and your partner. Wishing you all the best, hope I get to visit Montreal soon. Kind RegardsVivien
