Ratings based on 713 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
So, the property was good and clean, and the service was great. However, our stay was not great as our whole family fell sick while we were there. My son actually ended up spending 2 days in the hospital. On our last night there the hotel lost power due to a storm and it was out for about 4 hours or more. They did not offer a refund for this even though their emergency lighting also was not working making traversing the stairwells dangerous. They only offered points to Mariott customers. So even though our stay was good up until the last night, with being sick and not being offered any refund for the last night due to the power being out, this left a bad taste in the mouth. They should at least have offered a refund for the one night without power.
Comment from Hotel Management
27 Sep 2024 by SD, Hotel Management
Hi Nathan,We're sorry you experienced so many tribulations during your stay with us. Weather and power outages are not something we can control, so generally speaking we don't provide compensation or refunds due to external events. To your point, the power was back on that evening after being out about 4 hours. We do allow guests to depart early or cancel without a penalty when circumstances are beyond our control, but we do not provide compensation if you decide to stay.I am sorry we couldn't meet that expectation, and I hope your son is on the mend or healthy.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
27 Sep 2024 by SD, Hotel Management
Thank you for the 5 out of 5 Kelly!
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
27 Sep 2024 by SD, Hotel Management
Thank you for the 5 stars Brian!
by A verified traveler
Posted 18 Aug 2024
We loved staying at this hotel for Liberty college move in weekend. The hotel was very accommodating and even had cold water and snacks available in the lobby. We would definitely stay here again!!
Comment from Hotel Management
18 Aug 2024 by Joy, Hotel Management
Thank you we will look forward to seeing you in the future.
by A verified traveler
Posted 4 Aug 2024
Nice
Comment from Hotel Management
4 Aug 2024 by Joy, Hotel Management
Thank you for taking the time to leave a review. We are glad you had a good visit and hope to see you again in the future.
by A verified traveler
Posted 31 Jul 2024
This place would be great if it didn't have carpet.
Comment from Hotel Management
2 Aug 2024 by joy, Hotel Management
Thank you for taking the time to leave a review and choosing to stay with us.
by A verified traveler
Posted 30 Jul 2024
Clean rooms and great staff.
Comment from Hotel Management
30 Jul 2024 by joy, Hotel Management
Thank you for choosing to stay with us. We are glad we met your expectations.
by A verified traveler
Posted 12 Jul 2024
Everyone was very nice.
Comment from Hotel Management
16 Jul 2024 by SD, Hotel Management
Thank you for the kind words Michael!
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
30 Jul 2024 by joy, Hotel Management
Thank you for choosing to stay with us. We are glad we met your expectations.
by A verified traveler
Tired in Lynchburg
Posted 27 Jun 2024 on HotelsI have stayed here before, first time was better, lobby is nice, room size is good, room was clean, but this time I found the bed not so comfy. I stay in a lot of hotels during the year and normally sleep well, this time it felt as I kept rolling to the center as if there was a v in the bed, mattress was a bit unsupportive as well
Comment from Hotel Management
4 Jul 2024 by SD, Hotel Management
Hi Andrew,We're sorry that you didn't have a better experience with us. We appreciate the feedback, and we hope you will give us a chance to renew your confidence on a future stay.
