Ratings based on 192 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Olha Kapelista, Front Desk Manager, Hotel Management
Dear Alex,Thank you for choosing BANKHOTEL!Thank you for your feedback! We're glad you enjoyed your stay and appreciate your rating. We’re always looking to improve and hope to make your next visit even better!
by A verified traveler
Posted 6 Nov 2024
By far the best hotel in Ukraine. The building is full of history dating back over 100 years. The staff are extremely knowledgable and helpful and provide an amazing experience. Highly recommend.
Comment from Hotel Management
14 Nov 2024 by Olha Kapelista, Front Desk Manager, Hotel Management
Dear Darren,Thank you for choosing BANKHOTEL!Thank you for your wonderful review and recommendation! We’re honored to be considered the best hotel in Ukraine. It's fantastic to know that you appreciated the rich history of our building and the efforts of our knowledgeable staff. We’re delighted to have been a part of your memorable experience, and we look forward to welcoming you back soon!
by A verified traveler
Posted 31 Oct 2024
Excellent staff, so helpful, a lovely man who greeted you as you arrived also walked us to the nearby shop to change up some money.
We felt very safe and the hotel also has a shelter which we didn’t expect. The air alarms did not go off once compared to staying in central Kyiv.
The hotel is also very clean and luxurious, the rooms were lovely we even had a balcony.
Excellent stay!!
Comment from Hotel Management
14 Nov 2024 by Olha Kapelista, Front Desk Manager, Hotel Management
Dear Katie,Thank you for choosing BANKHOTEL!Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay and felt safe and comfortable with us. Our team strives to make every guest feel welcome and supported, and we're glad to know that our staff could be of help to you. It’s wonderful that you appreciated the cleanliness, luxury, and little touches like the balcony. We hope to welcome you back again for another excellent experience!
by A verified traveler
Posted 30 Sep 2024
Good
Comment from Hotel Management
23 Oct 2024 by Olha Kapelista, Hotel Management
Dear YUNTAO,Thank you for choosing BANKHOTEL and for such a high rating!We are glad that your stay was good and we hope to welcome you back to our hotel!Kind regardsOlha KapelistaFront Desk Manager
by A verified traveler
Posted 28 Sep 2024
Wow, what a great hotel! Front desk staffers, including Olha and Valeria (and everybody else) were very helpful with transportation, local information, etc. During my stay in September, I found Lviv to be VERY safe, and Bank Hotel has an accessible cellar in case of any alarms. This hotel has a great location, both walkable to restaurants and shopping, but on a quiet street. Bank is super clean, super quiet, with great breakfast also.
Comment from Hotel Management
23 Oct 2024 by Olha Kapelista, Front Desk Manager, Hotel Management
Dear Alan,Thank you for staying a guest of BANKHOTEL! We really appreciate it and make every effort to leave you with pleasant impressions and positive emotions. Our team is happy to take care of you and help with any of your requests. We are especially pleased that in such a difficult time for our country you feel safe and comfortable in our hotel. We are sincerely grateful for your kind words and look forward to seeing you in Lviv, at the BANKHOTEL!Olha KapelistaFront Desk Manager
by A verified traveler
Posted 19 Sep 2024
Great staff, including Olha on front desk, and everybody else. This hotel has plenty of helpful staff at desk, concierge, breakfast room. Room was large, modern styling, absolutely spotless, extremely quiet (there no noise form other guests and almost no street noise. We really heard nothing).
Comment from Hotel Management
23 Oct 2024 by Olha Kapelista, Front Desk Manager, Hotel Management
Dear Alan,Thank you for becoming a guest of BANKHOTEL and taking the time to share your feedback!We are extremely pleased that we were able to provide you with enough comfort and coziness, thank you for appreciating it. We are also glad that you were satisfied with the staff, room and food. Your positive feedback motivates us to do even better! We look forward to your next visit!Olha KapelistaFront Desk Manager
by A verified traveler
Posted 2 Sep 2024
Outstanding! Highly recommended
Comment from Hotel Management
23 Oct 2024 by Olha Kapelista Front Desk Manager, Hotel Management
Dear Serhii,Thank you for choosing BANKHOTEL and for your wonderful review!We are extremely happy that your stay was so pleasant. Your words are the best reward for our team. We look forward to welcoming you back to our hotel again!Olha KapelistaFront Desk Manager
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
Posted 10 Jul 2024
by A verified traveler
Great choice!
Posted 21 Jun 2024 on HotelsThe hotel's location is very convenient, close to downtown and the railway station, with easy access to public transport if needed. The calm and comfortable apartment, along with attentive service, catered to all our needs. The delicious food and pleasant restaurant atmosphere made our stay very enjoyable. We look forward to revisiting this lovely place the next time we are in Lviv.
Comment from Hotel Management
23 Jul 2024 by Olha Kapelista, Front Desk Manager, Hotel Management
Greetings!Thank you for becoming a guest of BANKHOTEL and for taking the time to leave such a meaningful and pleasant review.We are especially pleased that you highly appreciated all the important and necessary aspects of a quality vacation. We are happy that you were satisfied and that we managed to provide you with plenty of comfort and coziness.We look forward to seeing you again at the BANKHOTEL!
