Ratings based on 254 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Small flat useful for only sleeping, it's a shame that you need to clean it or they charge you a ridiculously expensive cleaning fee (50 euros)
Comment from Hotel Management
15 Oct 2024 by Résidence Val de Roland , Hotel Management
Hello Jeremi, First of all, we thank you for choosing our residence for your stay.In our establishment, like many in France, the and of stay cleaning is not included in the price of your rental. We therefore leave the choice to our customers to do the cleaning themselves or to pay the flat rate 50 upon departure.We are sorry to learn that this may have surprised you and hope to have the opportunity to welcome you again to our residence.Kind regardsJanaïs
by A verified traveler
Posted 14 Apr 2024
Great value accommodation in the heart of the Pyranees mountains, easy to access ski resorts. A chalet style apartment with everything you need for a comfy stay!
Comment from Hotel Management
14 Apr 2024 by La reception, Hotel Management
Good afternoon Sulesh,Thank you for your review, we appreciated that you enjoyed your stay at our residence. See you soon,The reception.
by A verified traveler
Posted 18 Jul 2023
Comment from Hotel Management
19 Jul 2023 by Delphine, réceptionniste, Hotel Management
Merci beaucoup pour votre note, nous sommes ravis que vous ayez passé un bon séjour.Au plaisir de vous revoir parmi nous.Cordialement,Delphine
by A verified traveler
Posted 21 Jun 2021 on Hotels
Comment from Hotel Management
21 Jun 2021 by Delphine, Hotel Management
Bonjour Nick,
Merci beaucoup pour votre note.
Nous espérons que votre séjour ait été des plus agréables.
Aux plaisirs de vous revoir dans nos montagnes.
Cordialement,
Delphine
by A verified traveler
Posted 19 Aug 2019
Nothing to like
Reception was very rude , didn’t stay as check in closes at 8pm , how about mentioning at time of booking !!
Comment from Hotel Management
19 Aug 2019 by Delphine, réceptionniste, Hotel Management
Hi,
We are very surprised by your comment because you haven't tried to call the residence.
When you booked, you have all informations and conditions in the web page and we send you a mail with more information and our opening hours.
We are not at all involved if you have not read this information.
Best regards,
The reception team
by A verified traveler
Posted 13 Oct 2018 on Hotels
Comment from Hotel Management
26 Oct 2018 by Delphine, réceptionniste, Hotel Management
Merci pour votre note!
Nous sommes ravis que vous ayez passé un bon séjour chez nous et nous espérons vous revoir dans notre résidence.
L'équipe du Val de Roland
by A verified traveler
Great apartments in a superb area.
Posted 22 Jun 2018 on HotelsA nice apartment in a quiet area, 5 minutes from the centre. The idea that you cleaned and tidied your room, threw out the rubbish and put your sheets etc to be washed caught me by surprise, but wasn't an issue for me.
The beds were very comfortable and I slept really well. Very well placed for cycling (secure storage) motorcycling and walking, especially for the Cirque du Gavarni, Col du Tourmalet etc, I look forward to going back later in the year.
Comment from Hotel Management
1 Jul 2018 by Sandy et Delphine, réceptionnistes, Hotel Management
Bonjour Peter,
Merci pour votre commentaire positif sur notre résidence.
Nous sommes ravis que vous ayez été satisfait du confort de l'appartement et que la situation géographique de la résidence vous ai convenu.
C'est avec plaisir que nous vous recevrons de nouveau dans notre résidence afin que vous profitiez des cols mythiques pyrénéens.
A bientôt
by A verified traveler
Posted 20 Jun 2018 on Hotels
Comment from Hotel Management
30 Jun 2018 by Delphine, réceptionniste, Hotel Management
Bonjour Nick,
Merci pour votre notation.
En espérant vous revoir dans notre résidence.
by PETER
Posted 27 Sep 2017 on Hotels
by A verified traveler
Close to town, simple hotel
Posted 16 Sep 2016 on HotelsThe hotel is very spartan, but would be perfect for staying with a large group during the ski season. Good parking and kitchenette of bringing your own supplies. The town is lovely and the locals are quite welcoming.
