Ratings based on 423 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 30 Dec 2024
Overall a 5-star experience. Restaurants were good with a variety of food. House keeping needs some improvement. Had to call several times to get the towels - they forgot to place towels for our room; no-one answers when you dial the house keeping number. Front desk is too busy to respond to calls. The pool area was nice; walk along the Nile was good too. River Nile view from the balcony room was spectacular. Booked transportation from the concierge and everything went seamless. The staff was courteous. Rooms were nice, quiet; spacious and with comfortable bed.
Comment from Hotel Management
30 Dec 2024 by Mustafa El Ganzory, Hotel Management
Dear Imran,Warm greetings from Steigenberger Resort AchtiThank you for your thoughtful review! We're thrilled to hear that you had an overall 5-star experience and enjoyed the variety of food at our restaurants, the beautiful pool area, and the spectacular Nile view from your room. We sincerely apologize for the issues you faced with housekeeping and the difficulty in reaching the front desk. We will address these concerns to improve our response times and ensure that all guest requests are promptly attended to. We're happy to know that the transportation service from our concierge met your expectations and that you found our staff to be courteous. We hope to welcome you back soon for another wonderful stayThanks and Kind Regards
by A verified traveler
Posted 28 Dec 2024
The hotel is located on the Nile and has all required amenities. The staff were very helpful from Mahmoud the cleaner to the main restaurant manager the front reception staff, the pool staff, the message parlour staff. Would not hesitate to stay here again.
Comment from Hotel Management
28 Dec 2024 by Mustafa El Ganzory, Hotel Management
Dear Farrukh,Warm greetings from Steigenberger Resort AchtiThank you for your fantastic review! We're so glad to hear that you enjoyed your stay and found our location by the Nile to be convenient. It's wonderful to know that our staff, from Mahmoud the cleaner to the restaurant, reception, pool, and spa teams, made your experience even more memorable. We truly appreciate your kind words and would be delighted to welcome you back for another stay in the future.Thanks and Kind Regards
by A verified traveler
Posted 16 Dec 2024
Staff were excellent. Very friendly and helpful. The rainfall showerhesd was liose and sprayed everywhere
Comment from Hotel Management
16 Dec 2024 by Mustafa El Ganzory, Hotel Management
Dear Theresa,Warm greetings from Steigenberger Resort AchtiThank you for your wonderful feedback! We’re delighted to hear that our staff made such a positive impression with their friendliness and helpfulness. We truly appreciate your kind words!We apologize for the issue with the rainfall showerhead. We will address this promptly to ensure everything is in perfect condition for future guests.We hope to welcome you back soon for another great stayThanks and Kind Regards
by A verified traveler
Posted 22 Nov 2024
Friendly and helpful staff
Comment from Hotel Management
23 Nov 2024 by Mustafa El Ganzory, Hotel Management
Dear Nabil,Warm greetings from Steigenberger Resort AchtiThank you for your kind words! We're so happy to hear that you found our staff friendly and helpful. Providing excellent service is our top priority, and we're glad it made a positive impact on your stay. We look forward to welcoming you back soon.Thanks and Kind Regards
by A verified traveler
Posted 19 Nov 2024
Location
Comment from Hotel Management
19 Nov 2024 by Mustafa El Ganzory, Hotel Management
Dear Stephen,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,
by A verified traveler
Posted 29 Oct 2024
Food was incredible & service in buffet restaurant
Service in the Italian Restaurant and Food was excellent.
Comment from Hotel Management
29 Oct 2024 by Mustafa El Ganzory, Hotel Management
Dear Candice,Warm greetings from Steigenberger Resort AchtiThank you for your wonderful feedback! We’re delighted to hear that you enjoyed the incredible food and excellent service in both our buffet and Italian restaurant. Your satisfaction is our top priority, and we appreciate your kind words.We look forward to welcoming you back for another delicious dining experience!Thanks and Kind Regards
by A verified traveler
Posted 13 Oct 2024
I loved this resort! The property is beautiful and well maintained. As soon as we arrived we felt like royalty. All of the employees were friendly, knowledgeable and accommodating. The location on the Nile was amazing. I especially want to recognize Mohamed and Walid for always going above and beyond! Thank you for the amazing stay and I can't wait to go back to Luxor.
Comment from Hotel Management
15 Oct 2024 by Mustafa El Ganzory, Hotel Management
Dear Carisbel,Warm greetings from Steigenberger Resort AchtiThank you for your fantastic review! We’re delighted to hear that you loved your stay at our resort and felt like royalty from the moment you arrived. It’s wonderful to know that our staff, especially Mohamed and Walid, made such a positive impression on your experience.We truly appreciate your kind words about our beautiful property and its amazing location on the Nile. We can't wait to welcome you back to Luxor for another memorable stay.Thanks and Best Regards
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Mustafa El Ganzory, Hotel Management
Dear Astrid,Warm greetings from Steigenberger Resort AchtiIt has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.
by A verified traveler from Buderim
Posted 8 Oct 2024
This hotel was beautiful. But suggest you choose a Nile View room. Food is good. Friendly people. Lovely pool area and beautiful outlook over the Nile. It is also very close to the Luxor Temple.
Comment from Hotel Management
11 Oct 2024 by Mustafa El Ganzory, Hotel Management
Dear Susan,Warm greetings from Steigenberger Resort AchtiIt is always a pleasure having you with us in Steigenberger Resort Achti, and I greatly appreciate you taking the time to share your review! It’s such a pleasure to read your positive comments and kind words. I am delighted that you enjoyed all aspects of your stay and that our team managed to make your stay comfortable and enjoyable. We are very much looking forward to welcoming you soon.Best regards,
by A verified traveler from reno
Posted 4 Oct 2024
Property overall is nice. There is no restaurant nearby.
Comment from Hotel Management
4 Oct 2024 by Mustafa El Ganzory, Hotel Management
Dear Yuhui,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,
