Ratings based on 455 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Sincerely: (Jolie Ville Hotel General Manager)., Hotel Management
Dear Our valuable Guest:Samira,Thank you for spending your holiday in our Jolie Ville Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your Expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Jolie Ville Luxor,Sincerely: (Jolie Ville Hotel General Manager).
by A verified traveler
Posted 2 Nov 2024
We had booked a room with Nile view and ended up getting a room with a view of the kids pool. We arrived at 2pm, which is check-in time, Ibrahim at the reception lied to us and said that the room would be ready soon. After waiting for almost 3 hours we found out there was no room with a Nile view available. So instead of just telling us the truth they wasted our entire afternoon. We had already paid the room and Ibrahim was not able to give a refund for the downgrade of the room. Very disappointing!
Comment from Hotel Management
4 Nov 2024 by Sincerely: (Jolie Ville General Manager)., Hotel Management
Dear Our valuable Guest: Petra,Thank you for spending your holiday in our Jolie Ville Hotel & Spa Luxor, and taking the time to share with us your experience. We do apology that your experience did not meet your expectations because of the room view actually the room its pool and Nile view but not near to the Nile and pool . We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future with free upgrade for your room booking to the next category .Sincerely: (Jolie Ville Hotel General Manager).
by A verified traveler
Posted 23 Oct 2024
I liked how beautiful and clean the property was but I did not like the way some of the staff treated us, including the restaurant staff and the front desk staff. The service was slow and it took us a long time to check into our hotel room and they wouldn’t let us see the room before paying.
Comment from Hotel Management
31 Oct 2024 by Sincerely: (Jolie Ville General Manager)., Hotel Management
Dear Our valuable Guest:Warda,Thank you for spending your holiday in our Jolie Ville Hotel & Spa Luxor, and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us. Please rest assured that we are acting appropriately to address your comment and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you back again at our hotel.Sincerely: (Jolie Ville Hotel General Manager).
by A verified traveler
Posted 14 Sep 2024
We were trying to checking in while the front desk asked us to sit at
The lobby, and they took care of a large tour group, and they took a long time to get us a room. They decided to help a larger group…horrible experience…we were
Tired about. 3 hour flight delayed
Comment from Hotel Management
18 Sep 2024 by Sincerely: (Jolie Ville General Manager)., Hotel Management
Dear Our valuable Guest: Carolina,Thank you for spending your holiday in our Jolie Ville Hotel & Spa Luxor, and taking the time to review our hotel, we appreciate sharing your comment regarding the delay check in, you are very valuable to us with and it is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you back again at our hotel.Sincerely: (Jolie Ville Hotel General Manager).
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Sincerely: (Jolie Ville General Manager)., Hotel Management
Dear Our valuable Guest:Agostino,Thank you for spending your holiday in our Jolie Ville Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your Expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Jolie Ville Luxor,Sincerely: (Jolie Ville Hotel General Manager).
by A verified traveler
Posted 20 Aug 2024
Power and water outages multiple times a day, no electricity, no water, no AC! There was 110 degrees outside, no where to go on the island. No one apologized! Even no one call for greeting.I am so disappointed with this hotel!
Comment from Hotel Management
28 Aug 2024 by Sincerely: (Jolie Ville General Manager)., Hotel Management
Dear Our valuable Guest:Thomas,Thank you for spending your holiday in our Jolie Ville Hotel & Spa Luxor, and taking the time to review our hotel. Please rest assured that we are acting appropriately to address your comment regarding the electricity shutdown situation was from the city and maintained . Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you back again at our hotel.Sincerely: (Jolie Ville Hotel General Manager).
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
4 Aug 2024 by Sincerely: (Jolie Ville Hotel General Manager)., Hotel Management
Dear Our valuable Guest:Jesus,Thank you for spending your holiday in our Jolie Ville Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your Expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Jolie Ville Luxor,.
by A verified traveler from Houston
Posted 24 Jul 2024
Very nice property!!!
Comment from Hotel Management
28 Jul 2024 by Sincerely: (Jolie Ville Hotel General Manager)., Hotel Management
Dear Our valuable Guest:JoseThank you for spending your holiday in our Jolie Ville Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your Expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Jolie Ville Luxor,
by A verified traveler
Posted 22 Jul 2024
Good and friendly staff
Comment from Hotel Management
28 Jul 2024 by Sincerely: (Jolie Ville Hotel General Manager)., Hotel Management
Dear Our valuable Guest:MickeyThank you for spending your holiday in our Jolie Ville Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your Expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Jolie Ville Luxor,
by A verified traveler from Westport
Posted 3 Jul 2024
We had a great time.
Comment from Hotel Management
4 Jul 2024 by Sincerely: (Jolie Ville Hotel General Manager)., Hotel Management
Dear Our valuable Guest:Wafaa,Thank you for spending your holiday in our Jolie Ville Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your Expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Jolie Ville Luxor,
