Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Perfect stay
Comment from Hotel Management
6 Nov 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear Guest,We are truly grateful for your perfect rating and feedback.Your glowing review fills us with joy and pride. We're thrilled that every aspect of your stay met our high standards of excellence.We hope you had the chance to experience our unique 'Origine' restaurant during your stay. Our chef David Formica and his team offer a delightful blend of traditional and international cuisine that changes with the seasons, providing a truly memorable dining experience.We look forward to welcoming you back for another perfect stay at Novotel Luxembourg Centre.Best wishes,Sonia AURIOL, General Manager
by A verified traveler
Posted 27 Oct 2024
Excellent location in the centre of Luxemburg. Conveniently located for to the city centre and there are many bus stops around the property. Main train station is about 15 mins walk away. One bus ride from the airport is all it takes to get to this place.
Staff are very polite and friendly. They treat kids and families well. The breakfast service is excellent for the money.
Definitely recommended.
Comment from Hotel Management
30 Oct 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear Sudarshan,Thank you for your feedback following your stay at Novotel Luxembourg Centre.We are delighted that you enjoyed the hotel's prime location, the welcoming atmosphere for families, and our value-for-money breakfast service. It is equally gratifying to know that the cleanliness of our rooms, the condition of our facilities, the level of service provided, and the room amenities all met your expectations and contributed to your positive experience with us.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia AURIOL, General Manager
by A verified traveler
Posted 16 Oct 2024
The perfect location, super clean and yummy breakfast.
Love it
Comment from Hotel Management
22 Oct 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear Yulia,Thank you for taking the time to review your time at Novotel Luxembourg Centre.It is wonderful to hear that your stay at Novotel Luxembourg Centre was so enjoyable. We are delighted that the prime location, the high standards of cleanliness, and the delicious breakfast options added to the satisfaction of your visit.We look forward to the pleasure of welcoming you back in the future. Kind regards,Sonia AURIOL, General Manager
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by General Manager, Hotel Management
Dear Seth,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.Ensuring your satisfaction is our top priority, and it is rewarding to know we were able to meet all your expectations here at Novotel Luxembourg Centre. This will inspire our team members to keep up the good work and constantly raise our high standards.We look forward to welcoming you back to Novotel Luxembourg Centre.Best wishes,Sonia AURIOL, General Manager
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
5 Oct 2024 by Hoteldirektorin, Hotel Management
Sehr geehrter Gast,vielen Dank für Ihre positive Rückmeldung.Wir freuen uns sehr zu lesen, dass Sie Ihren Aufenthalt bei uns genossen haben.Wir hoffen, Sie hatten während Ihres Aufenthaltes die Gelegenheit, unsere einzigartigen digitalen Willkommensgetränk-Gutscheine über die ALL-App zu erleben, welche eine moderne und umweltfreundliche Art darstellt um unseren Gästen einen Mehrwert zu bieten.Wir freuen uns darauf, Sie bald wieder im Novotel Luxembourg Centre begrüßen zu dürfen.Mit freundlichen Grüßen,Sonia AURIOL, Hoteldirektorin
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
13 Sep 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear Hiu,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope to have the opportunity to welcome you back for a more memorable stay in future.Kind regards,Sonia AURIOL, General Manager
by A verified traveler
Posted 29 Aug 2024
The room was clean. The service and staff was excellent.
Comment from Hotel Management
1 Sep 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear Masaki,We are grateful for your feedback on your stay at Novotel Luxembourg Centre.It is wonderful that you had such a great experience at our hotel.We are delighted that you appreciated the cleanliness of your room, the excellent service, and our attentive staff. Our team works diligently to maintain our high standards of cleanliness and service. It's also great to hear that you found the room amenities satisfactory.We look forward to welcoming you back for another pleasant stay.Best wishes,Sonia AURIOL, General Manager
by A verified traveler
Posted 27 Aug 2024
Excellent breakfast and very helpful staff.
Comment from Hotel Management
28 Aug 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear Nicola,Thank you for sharing your review of your stay at Novotel Luxembourg Centre.We are delighted that your experience with us at Novotel Luxembourg Centre was so positive.It is wonderful that you enjoyed the comprehensive breakfast options, the professionalism of our staff, and the pristine condition of your room. Our team takes great pride in ensuring every guest's stay is comfortable and memorable, from the variety of breakfast food including hot buffet and express continental options to the daily meticulous upkeep of our rooms. We also continuously strive to maintain the impeccable condition of our hotel facilities, reflecting the high standards we set for ourselves.We hope you will return for another memorable stay.Best wishes,Sonia AURIOL, General Manager
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Sonia AURIOL, Directrice générale, Hotel Management
Cher Hôte,Merci pour votre commentaire très positif suite à votre séjour au Novotel Luxembourg Centre.Nous nous réjouissons que votre séjour ait été satisfaisant et que vous ayez apprécié la qualité de nos services et la propreté de votre chambre.Nous serions ravis d'avoir l'occasion de vous revoir parmi nous. Bien cordialement,Sonia AURIOL, Directrice générale
by A verified traveler
Clean and Modern
Posted 19 Aug 2024 on HotelsConveniently located near the central train station. The beds were comfortable and the rooms clean. We were upgraded to an Exec room with complementary bottle of beer and a small bottle of sparkling wine, some cashews and cookies.
Comment from Hotel Management
21 Aug 2024 by Manager, Hotel Management
Dear Carol,Thank you for taking the time to review your time at Novotel Luxembourg Centre.We are truly gratified to hear of your exceptional experience with us.We are delighted that you appreciated the convenient location, the comfort of our beds, and the high standards of cleanliness and service that we strive to uphold. It is wonderful that the room comfort, along with the complimentary items provided during your upgrade to an Executive room, contributed positively to your stay. Our aim is to offer a seamless and enjoyable experience, and we are pleased that we could exceed your expectations. The entire team here is committed to providing a welcoming and refined environment for all our guests, and your feedback is a valuable affirmation of our efforts.We look forward to welcoming you back.Best wishes,Sonia AURIOL, General Manager
