Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
15 Jan 2025 by Sonia AURIOL, General Manager, Hotel Management
Dear Roselyn,Thank you for taking the time to review your time at Novotel Luxembourg Centre.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back on a future occasion.Best regards,Sonia AURIOL, General Manager
by A verified traveler
Posted 13 Jan 2025
One of the most friendly and helpful staff I’ve seen in any hotel Young and awake staff
Comment from Hotel Management
15 Jan 2025 by Sonia AURIOL, General Manager, Hotel Management
Dear Tommy,Thank you for this review of your pleasant stay with us at Novotel Luxembourg Centre.We are pleased that you found our team to be among the most friendly and attentive you've encountered, reflecting our commitment to exceptional hospitality. It's also rewarding to know that the cleanliness of our rooms and the overall condition of our hotel contributed to a memorable visit.We look forward to welcoming you back.Best wishes for the new year,Sonia AURIOL, General Manager
by A verified traveler
Posted 6 Jan 2025
Not very central to the city. Staff was rude and dismissive of our concerns. Overpriced for how dated the rooms are.
Comment from Hotel Management
8 Jan 2025 by Sonia AURIOL, General Manager, Hotel Management
Dear Devika,Thank you for taking the time to share your review.While we are pleased to note your positive experiences with the room cleanliness and hotel condition, we are concerned to learn about the issues you faced. We apologize if the location of Novotel Luxembourg Centre did not meet your expectations for centrality, though we are ideally situated for exploring the city's attractions, being just a short walk from Luxembourg's historic heart and the train station. We are also sorry to hear that you felt our staff did not provide the level of service we strive for; we take your feedback seriously and will address it with our team. Additionally, we acknowledge your comments regarding the room's price and decor, and we appreciate you bringing your concerns to our attention.We hope to have the opportunity to welcome you back for a more memorable stay in future.Kind regards,Sonia AURIOL, General Manager
by A verified traveler
Posted 5 Jan 2025
It’s a very nice, clean property. Nice area as well.
Comment from Hotel Management
8 Jan 2025 by Sonia AURIOL, General Manager, Hotel Management
Dear Gladys,Thank you for sharing your review of your stay at Novotel Luxembourg Centre.We are delighted that you found our property to your satisfaction and appreciated our efforts to maintain cleanliness and provide excellent service. It is great that you also enjoyed the room amenities and our hotel's condition, which is a testament to our commitment to providing a comfortable and enjoyable stay.We look forward to the pleasure of seeing you again in the future. Best wishes for the new year,Sonia AURIOL, General Manager
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Sonia AURIOL, General Manager, Hotel Management
Dear Moses,Thank you for your feedback following your stay.Ensuring your satisfaction is our top priority, and it is rewarding to know we were able to meet all your expectations here at Novotel Luxembourg Centre. This will inspire our team members to keep up the good work and constantly raise our high standards.It would be a pleasure to have you return in the future, and we wish you a Happy New Year!Best wishes,Sonia AURIOL, General Manager
by A verified traveler from LONDON
Posted 20 Dec 2024
Great stay
Comment from Hotel Management
29 Dec 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear Elena,We are truly grateful for your feedback.We are thrilled to learn that you had a great experience with us. Your perfect scores across all categories are truly heartening.We hope you had the chance to experience our unique outdoor terrace during your stay. It's a wonderful spot to relax and enjoy the Luxembourg atmosphere.We look forward to welcoming you back for another excellent stay.Season's greetings,Sonia AURIOL, General Manager
by A verified traveler
Posted 18 Dec 2024
Good location for city centre and not too far from the airport.
Comment from Hotel Management
19 Dec 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear David,Thank you for sharing your experience with us.We are pleased that you appreciated the cleanliness of your room, the overall condition of our hotel, and the quality of service provided by our team. Our establishment is designed to ensure a comfortable and welcoming environment for all our guests.It is great that you enjoyed our central location, which allows easy access to the city center and is conveniently situated not far from the airport, making it ideal for travelers.We would love to welcome you back on a future occasion.Seasons greetings,Sonia AURIOL, General Manager
by A verified traveler
Posted 17 Dec 2024
Great hotel with lots of things to do within walking distance. Would highly recommend for anyone travelling with a small family.
Comment from Hotel Management
19 Dec 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear Chris,Thank you for taking the time to share your wonderful feedback about your stay at Novotel Luxembourg Centre.We are thrilled to hear that you had such a fantastic experience at our hotel.It's wonderful that you found our hotel to be great, with its prime location allowing easy access to numerous attractions. Our team takes great pride in maintaining the cleanliness and condition of our property, so we're pleased these aspects met your expectations. We're also delighted that you appreciated our service and room amenities. As a family-friendly hotel, we strive to cater to the needs of all our guests, including those travelling with children. Our spacious rooms, measuring 25 square meters, are designed to comfortably accommodate families, and we're glad this feature contributed to your positive stay.We look forward to welcoming you and your family back for another enjoyable stay in the future.Seasons greetings,Sonia AURIOL, General Manager
by A verified traveler
Posted 14 Dec 2024
Location of the property is great! Bus to the airport just around the corner, but that's the only positive.
We found silverfish in our room, the TV didn't work but it's the weekend so we can't help you or do we care. There was zero customer service. Having a separate toilet is great but it's inconvenient and unhygienic to have to go to a different room to wash your hands.
Paper cups in the room for hot drinks?! Why? What a waste. These cups aren't really reusable and get thrown away rather than washed.
Overall for a well known branded hotel I was very disappointed and would think twice when booking Novotel again.
Comment from Hotel Management
19 Dec 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear Jayne,Thank you for sharing your experience with us.We are pleased that you appreciated the excellent location of our hotel, as it allows easy access to public transport, including a bus service to the airport just around the corner.However, we are sorry to hear about the issues you experienced during your stay. We sincerely apologize for the cleanliness concerns you encountered, as all rooms are regularly maintained by our housekeeping team to ensure a high standard of comfort. We regret that the television did not function properly, and we understand how important it is for our guests to enjoy their amenities. Additionally, we acknowledge your feedback regarding the layout of the bathroom facilities, which may not suit everyone's preferences. Lastly, we are also sorry that the level of service you received did not meet your expectations, and we will follow up on your comments to ensure our usual high standards going forward.We hope that you will allow us the opportunity to welcome you back in future.Best wishes for the holiday season,Sonia AURIOL, General Manager
by A verified traveler
Posted 5 Dec 2024
Is excellent
Comment from Hotel Management
10 Dec 2024 by Sonia AURIOL, General Manager, Hotel Management
Dear Freddy,We are truly grateful for your excellent feedback.It brings us great joy to know that you had such a wonderful experience at Novotel Luxembourg Centre. Your perfect scores across all categories are a testament to our team's dedication to providing exceptional service and maintaining our high standards.We hope you had the chance to experience our Origine Bar during your stay, which offers a delightful bar snack menu and appetizers daily from noon until midnight.We look forward to welcoming you back for another outstanding stay.Best regards,Sonia AURIOL, General Manager
