Ratings based on 982 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
Nice hotel
Comment from Hotel Management
11 Nov 2024 by Cesar Pereira
Guest Experience Manager
MELIÃ LUX, Hotel Management
Dear Lakhana , Thank you for this great review.We are delighted to hear that you found our room cleanliness, hotel condition, service, and room amenities to be of the highest standard. It is our goal to provide a superior room experience, and your acknowledgment of our efforts is greatly appreciated. Our service culture is rooted in ensuring our guests' comfort and satisfaction, which is reflected in your positive review. We are particularly proud that our dedicated team's efforts have resonated with you, contributing to a memorable stay.We look forward to welcoming you back soon. Kind regards,Cesar PereiraGuest Experience ManagerMELIÃ LUXEMBOURG
by A verified traveler
Posted 24 Oct 2024
The hotel is like is in the middle of a park.
Comment from Hotel Management
25 Oct 2024 by Jennifer Samake
MELIÃ LUXEMBOURG, Hotel Management
Dear Sir,Thank you very much for this kind review.We're delighted to hear that you appreciated our hotel's unique setting, akin to being nestled in a park, and that you found the condition of our hotel to be impeccable. Our team is also glad to note that you were pleased with the level of cleanliness, service, and room amenities provided during your visit. As for your overall experience, our commitment to a service culture and providing an exceptional room experience is at the forefront of what we strive to offer. We hope that you had the opportunity to enjoy our gastronomic experiences, The Level's exclusive benefits, and perhaps even a moment of relaxation at our YHI SPA.We look forward to seeing you again soon.Best regards,Jennifer SamakeMELIÃ LUXEMBOURG
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 22 Sep 2024
Solid choice
Comment from Hotel Management
23 Sep 2024 by Cesar Pereira
Guest Experience Manager
MELIÃ LUX, Hotel Management
Dear Mr. Eric, Thank you for sharing your experience with us.It's a delight to know that the cleanliness of our rooms, the condition of our hotel, the service provided by our team, and the amenities we offer met your expectations. Our dedication to a strong service culture and ensuring a superior room experience is unwavering, and your recognition of these elements is much appreciated. We're also glad you had the opportunity to enjoy the gastronomic experiences our hotel provides, perhaps complementing your stay with the diverse flavors at our restaurants. While you didn't mention any negative aspects, we're always on the lookout to further enhance our guest experiences, including the exclusive offerings of The Level, and our commitment to hosting power meetings and providing energy for life activities.We hope we will have the opportunity to see you again in the future. Best regards,Cesar PereiraGuest Experience ManagerMELIÃ LUXEMBOURG
by A verified traveler
Posted 22 Sep 2024
Solid choice
Comment from Hotel Management
23 Sep 2024 by Cesar Pereira
Guest Experience Manager
MELIÃ LUX, Hotel Management
Dear Mr. Eric, Thank you for sharing your experience with us.It's delightful to know that you appreciated the pristine condition of our hotel and the high standards of our room cleanliness. We're also thrilled that our service culture resonated with you during your stay, as our team strives to ensure every guest feels well cared for. The positive remarks on room amenities are a testament to our commitment to providing a superior room experience, and we are glad you enjoyed these aspects of your visit.We hope we will have the opportunity to see you again in the future. Best regards,Cesar PereiraGuest Experience ManagerMELIÃ LUXEMBOURG
by A verified traveler
Posted 11 Sep 2024
Overall I would not recommend. The first room we were in the AC was broken but the staff led us to believe it was user error. So we unpacked everything (keep in mind we are also traveling with a baby so there is a lot of stuff) and went to dinner. Came back and the room was somehow hotter than before so we had to change rooms at 9pm, pack everything up and then unpack again. Baby didn’t get to sleep until close to 9:45pm that night. The beds are cheap and uncomfortable, the sheets felt cheap and scratchy. Only had instant coffee pouches (for a 4 star hotel I expect more). Aside from one woman at the front desk, the staff was not friendly and we did not feel welcome. Unfortunately they had no parking on site and so we had to use the garage which charges by the hour. On a positive note it was centrally located to the tram.
Comment from Hotel Management
12 Sep 2024 by Cesar Pereira
Guest Experience Manager
MELIÃ LUX, Hotel Management
Dear Mr. Nicolas, Thank you for taking the time to share your review.It's delightful to know that our prime location provided you with the convenience you desired for your city explorations. Our team strives to create a comfortable room experience, and we apologize if we fell short in this aspect during your stay. We are committed to ensuring our air conditioning systems function optimally and regret any inconvenience you experienced. We take great pride in our service culture, and it's disheartening to hear that you found some aspects of our service less than welcoming. We constantly aim to embody the warm Spanish hospitality and focus on guest wellbeing, and your comments are crucial for our continuous improvement. Rest assured, we're addressing your concerns with the utmost attention. Your remarks on the beds and in-room amenities have been noted, as we wish to provide a stay that meets the expectations of our guests. Regarding parking, we understand the inconvenience caused by the lack of on-site parking, and we appreciate your understanding as we navigate the urban limitations.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Cesar PereiraGuest Experience ManagerMELIÃ LUXEMBOURG
by A verified traveler
Posted 6 Sep 2024
by A verified traveler
Posted 4 Sep 2024
by A verified traveler
Posted 31 Aug 2024
excellent
Comment from Hotel Management
2 Sep 2024 by Cesar Pereira Guest Experience Manager, Hotel Management
Dear Mr. Zoran,Thank you very much for this kind review.We are thrilled to hear that you found the room cleanliness, hotel condition, service, and room amenities to be impeccable. It is our aim to provide a superior room experience, and we are glad that our efforts resonated with you. Our team is delighted to know that the services we pride ourselves on have been appreciated, including the exceptional offerings of The Level. We hope you had the opportunity to savor the gastronomic experiences at our restaurants and unwind with our energy for life activities.We look forward to seeing you again soon.Best regards,Cesar PereiraGuest Experience ManagerMELIÃ LUXEMBOURG
by A verified traveler
Posted 30 Aug 2024
Enjoyed our two night break. Excellent service from all staff. Brilliant choices at breakfast. Would recommend.
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We are thrilled to hear that you found our service to be excellent and that the gastronomic experiences at breakfast met your brilliant expectations. It's wonderful that our team's commitment to a strong service culture contributed positively to your stay. While you were satisfied with most aspects of your room experience, we noticed that you rated the room amenities slightly lower. We pride ourselves on providing well-appointed accommodations, and we would love to hear any suggestions you may have for improvement. Rest assured that our goal is to ensure every aspect of your stay is delightful.It would be a pleasure to welcome you back. Best wishes,Jennifer SamakeMELIÃ LUXEMBOURG
