Ratings based on 966 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by moulay Alaoui, Hotel Management
Thank you for your response ! We’re delighted to hear that you had a nice stay with us. Your satisfaction means a lot to us, and we hope to welcome you back again soon for another enjoyable experience.Kind regards,Moulay AlaouiDirector of Operations
by A verified traveler from Nieuw-Lekkerland
Posted 1 Dec 2024
Everything was great!
Comment from Hotel Management
2 Dec 2024 by moulay Alaoui, Hotel Management
Dear Karen Thank you so much for your wonderful feedback! We’re thrilled to hear that everything about your stay was great. It means a lot to us that we could meet your expectations and make your visit enjoyable.We look forward to welcoming you back for another fantastic stay in the future!Kind regards,Moulay AlaouiDirector of Operations
by A verified traveler
Posted 22 Nov 2024
Great staff , took good care of me , always a pleasure to stay here in the last 17 years ,
Comment from Hotel Management
23 Nov 2024 by Elena, Hotel Management
Hello, I am delighted that you enjoyed your stay. Your 5/5 rating rewards the daily work of our team to offer you a wonderful stay. We look forward to welcoming you.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Elena, Hotel Management
Maria Montrond,Bonjour Je vous remercie d'avoir pris le temps de partager avec nous votre belle expérience dans notre hôtel. Votre note récompense le travail quotidien de nos équipes et nous éspérons avoir le plaisir de vous accueillir à nouveau au Doubletree by Hilton Luxembourg
by A verified traveler
Posted 3 Nov 2024
Very good
Comment from Hotel Management
6 Nov 2024 by Elena, Hotel Management
Dear Gibran,Thank you for sharing your experience with us. We are delighted that your stay lived up to your expectations.We look forward to welcoming you againBest
by A verified traveler
Posted 31 Oct 2024
This hotel was unfriendly, they staff were not helpful. Exam i ask them for spoon but no one would help me .
Comment from Hotel Management
6 Nov 2024 by moulay Alaoui, Hotel Management
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you felt our service did not meet your expectations and that you found our staff unhelpful during your stay.Our goal is always to provide warm and attentive service to all our guests, and it’s disappointing to learn that we fell short on this occasion. Please know that your experience is not reflective of the standards we strive to uphold. We will address this with our team to ensure that every guest receives prompt and considerate assistance.We appreciate your feedback and hope that you might give us another chance in the future to provide you with the service experience you deserve.Kind RegardsMoulay AlaouiDirector of Operations
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
6 Nov 2024 by Elena, Hotel Management
Bonjour Malan,Merci d'avoir pris le temps de partager votre expérience dans notre établissement. Nous espérons avoir le plaisir de vous recevoir à nouveau dans notre hôtel.Bien à vous
by A verified traveler from Ilford
Posted 20 Oct 2024
Hotel is decent but parking is paid.
Comment from Hotel Management
22 Oct 2024 by Elena, Hotel Management
Thank you for choosing our hotel for your stay.We are delighted that you enjoyed your stay and look forward to welcoming you back.All Best,
by A verified traveler
Posted 16 Oct 2024
This hotel is big and when I stayed there, quite the hub of activity in the restaurant and bar. I took the bus there to and from the airport, which took awhile, but worked out well. The bus is free. My room was super quiet and very comfortable. Staff gave me a warm chocolate chip cookie when I arrived. A nice treat!
Comment from Hotel Management
22 Oct 2024 by Elena, Hotel Management
Dear Joan,Thank you for choosing our hotel for your stay.We are delighted that you enjoyed your stay. Your comment rewards the daily work of our teams and we hope to have the pleasure of welcoming you again.Kind regard
by A verified traveler
Posted 8 Oct 2024
👍
Comment from Hotel Management
11 Oct 2024 by moulay, Hotel Management
Thank you for choosing the Doubletree by Hilton Luxembourg and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Luxembourg.Kind Regards,Moulay AlaouiDirector of Operations
