Ratings based on 8 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 27 Mar 2022 on Hotels
by A verified traveler
Posted 1 Dec 2021 on Hotels
by A verified traveler
great hotel but customer service needs improvement
Posted 3 Jan 2021 on HotelsThe rooms were clean and the bed were very comfortable. But customer service in the other hand could use some improvement.
We booked and paid for 3 sea view rooms for new years celebration but the views from our rooms were mostly pool view instead of sea view.
There weren’t any toiletries in the two rooms we stayed. We called the front desk several times to request toiletries, they promised to deliver it to the rooms but no one came. There were also some misinformation from the front desk about some of the facilities the hotel offered - for exp, we were informed that the pool was not available in one of the days during our stay when we asked why - they couldn’t answer but then we saw people were using the pool on the day it was supposed to be closed. When we called the hotel to confirm our reservations, we were told that our rooms came with 2 free dinner because of the new years but when we checked-in we were told there was no dinner
Comment from Hotel Management
24 Jan 2021 by Nalom Sidauruk , Hotel Management
Dear Value Guested,
Warmest Greeting from Swiss-Belinn Luwuk
Thank you so much for taking the time leave your review to our Hotel.
I apologize that our service did not satisfy your expectations.
I have take notes your feedback, I will share this matter to Department concerned for immediate review and improvements.
Thank you for letting us know about this. Your feedback helps us get better.
We look forward to welcoming you back in the nearest future.
Best Regards
Nalom Sidauruk
by A verified traveler
Hotel with a view
Posted 21 Apr 2018 on HotelsThe view was very beautiful, hotel staff were very helpful and friendly, they privided free shuttle to the airport wich was very nice.
Comment from Hotel Management
28 Apr 2018 by Ferdy, Hotel Management
Dear Sir, On Behalf of our entire staff of Swiss-Belinn Luwuk, I would like to say thank you, for your visit and staying at our Hotel, it was a great experience to have you at out Hotel to be our Honorable Guests, Please do let us know should you back to Luwuk, See you soon at Swiss-Belinn Luwuk Regards,
by A verified traveler
biasa saja.
Posted 16 Jan 2024 on Hotelstidak begitu bersih. banyak semut merah besar2. saya di kamar 8225. junior suite. pelayanan oke.
by A verified traveler
아주 훌륭한 호텔
Posted 5 Nov 2018 on Hotels훌륭한 시설, 저렴한 가격, 최고입니다.
수영하면서 내려다보는 뷰는 황홀할 정도입니다.
by A verified traveler
Posted 19 Jun 2018 on Hotels
