Ratings based on 288 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Very good spot, quiet and very clean. Nice location
Comment from Hotel Management
17 Jun 2024 by Joanne Pateman, Guest Relations, Hotel Management
Dear Ian Thank you for taking the time to review your recent stay with us. We hope to see you again soon.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Joanne Pateman, Guest services, Hotel Management
Hi Sean Thankyou for taking the time to review your recent stay with us here at Ullesthorpe Court. We hope to see you again in the near future.
by A verified traveler
Posted 29 May 2024
Fanstatic
Comment from Hotel Management
17 Jun 2024 by Joanne Pateman, Guest services, Hotel Management
Hi AndrewThank you for your recent review of your stay with us.We hope to see you again in the future.
by A verified traveler
Posted 25 May 2024
Nice place to stay. Good spa facilities. Will definitely visit again
Comment from Hotel Management
17 Jun 2024 by Joanne Pateman, Guest Relations, Hotel Management
Hi Kimberley Thank you for your recent review of your stay with us.We hope to see you again in the future.
by A verified traveler from Belvedere
Posted 25 May 2024
Comment from Hotel Management
17 Jun 2024 by Joanne Pateman, Guest Relations, Hotel Management
Hi GuyThank you for your recent review of your stay with us.We hope to see you again in the future.
by A verified traveler
Posted 5 May 2024
Limited simple restaurant menu
Wine choice at bar very average
Bar under staffed and stressed
Not a good look
Comment from Hotel Management
7 May 2024 by Joanne Pateman, Guest services, Hotel Management
Hi Stephen Many thanks for taking the time to review your recent stay with us. I am sorry to hear we did not meet your expectations on this visit. Kind Regards Joanne Pateman
by A verified traveler
Posted 8 Apr 2024
This was my second time staying and the staff are always very polite and friendly.
by A verified traveler
Customer service hit n miss at this musty hotel
Posted 28 Mar 2024 on HotelsI witnessed both sides of the customer service spectrum over the 4 days I was there. Check-in was excellent, a very friendly receptionist, who checked me in promptly. Upon check -out, I was met (not greeted) with 2 stony-faced receptionists who looked like they could have given me a list of at least 1000 other places they would rather have been, than at work. I wasn't asked "how was your stay, sir?" or offered any other pleasantries. They must have missed their customer service training....
The welcome each morning from the female staff member at breakfast however, was excellent - she is a keeper!
The food was really good, the gym was OK, but the hotel itself is very musty and, although its not a dirty hotel, like a dog that has been out in the rain, it feels like it needs a good bath itself....
Comment from Hotel Management
28 Mar 2024 by Jayne, Hotel Management
Thank you for your feedback Kevin.I will certainly feed back to the Head Receptionist regarding your comments.Jeannie & Sharon on Breakfast are very much assets to our Team, so I will allay your thanks.The additional feedback regarding the Hotel will be passed through to the senior management team.We hope to see you again in the future.
by A verified traveler
Great stay, very helpful staff.
Posted 10 Mar 2024 on HotelsFantastic stay, really helpful staff. We live locally and stayed for 5 nights to have some building work competed at home. The staff couldn’t have been more helpful, nothing was too much trouble. All the facilities were great. I would definitely recommend.Thank you to everyone at the hotel
Comment from Hotel Management
11 Mar 2024 by Joanne Pateman, Guest services, Hotel Management
Hi Sarah Thank you for your feedback. I am pleased to hear you had a good time with us. I will pass your feedback onto the team. Kind Regards Joanne Pateman
by A verified traveler
Very tired
Posted 7 Mar 2024 on HotelsLike so many Best Westersn they are becoming very tired and need updating. A suspended polystyrene ceiling like an office just isnt right in a hotel room anymore.
I retur ed a lamp to reception that was arking in the inline switch
Comment from Hotel Management
11 Mar 2024 by Joanne Pateman, Guest services, Hotel Management
Hi CraigThank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 01455 209023.Kind Regards Joanne Pateman
