Ratings based on 526 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2020 on Hotels
Comment from Hotel Management
7 Aug 2020 by Zack, Hotel Management
Hi, Jason! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Zack!
by A verified traveler
Posted 14 May 2020
Very fair price and friendly staff. Good transportation links
Comment from Hotel Management
15 May 2020 by Ammy, Hotel Management
We appreciate your feedback. Hope to welcome you soon. Regards, Joel
by A verified traveler
Posted 6 May 2020 on Hotels
Comment from Hotel Management
17 May 2020 by Lucas, Hotel Management
Hi, Fiona! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lucas!
by A verified traveler
Posted 3 May 2020
No heating or bath/sink plug.until requested. These are simple amenties.
Comment from Hotel Management
4 May 2020 by Cheshta, Hotel Management
Sorry for the hassle you faced. We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jake
by A verified traveler
Cheap but not cheerful.
Posted 3 May 2020 on HotelsI ought to say at the outset that the staff at this hotel were excellent. That being said, whilst it was very cheap, (I really had no option other than to stay here due to the coronavirus issue), everything else was disappointing. The hotel is very "tired" and tatty. I had what was called a "luxury" room. It wasn't. It was small, very dusty and there were greasy stains on the wall. The carpet was frayed and held together by gaffer tape. There was no plug in the sink and the towels had seen better days. The worst aspect was the noise however both from outside and especially inside the hotel.
Comment from Hotel Management
4 May 2020 by Cheshta, Hotel Management
Hi, Jason! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time. Regards, Jake
by A verified traveler
Posted 14 Apr 2020 on Hotels
Cutlery was dirty, never given replacement..room was dusty lucky had disinfectant wipes to clean over, air conditioner not working ..people smoking weed under window smell coming into room when open
Comment from Hotel Management
16 Apr 2020 by Ammy, Hotel Management
Sorry for the unpleasant experience you had with us, Jasbir! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Marie
by A verified traveler
Posted 10 Apr 2020
Comment from Hotel Management
11 Apr 2020 by Cheshta, Hotel Management
Hi, Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jordan
by A verified traveler
Posted 30 Mar 2020 on Hotels
Comment from Hotel Management
31 Mar 2020 by Ammy, Hotel Management
Thanks for the positive rating. Hope to welcome you again soon :) Regards, Michael
by A verified traveler
Stay away
Posted 29 Mar 2020 on HotelsExtremely poor attitude of staff. Room booked by NHS for support eorking staff due to covid. Made to wait for 2 hours after a tiresome shift,eventually had to rebook as they were unable to sort and cancelled the first booking. So much for nationwide news about hotels supporting nhs. Requested tajeaway food to be delivered from reception which was agreed but failed. So was tired, could not sleep enough and left hungry, ready for the next shift in 6 hours. Phones dont work, so have to walk to reception even for simple queries. Poor and worned out fixtures. Not even a spoon to stir a cup of tea. I am surprised these places can still function in UK. 2 words, never ever.
Comment from Hotel Management
30 Mar 2020 by Ammy, Hotel Management
We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Ryan
by A verified traveler from Isle of Wight
Posted 23 Mar 2020
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget
Comment from Hotel Management
24 Mar 2020 by Ammy, Hotel Management
Hi, Tony! We are elated to know that you liked our services. Regards, Ryan
