Ratings based on 691 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2020 on Hotels
Comment from Hotel Management
26 Dec 2020 by Leo, Hotel Management
Hi, John! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Barbara
by A verified traveler
Good position
Posted 12 Dec 2020 on HotelsOkay
Comment from Hotel Management
13 Dec 2020 by Leo, Hotel Management
Hi, Keith! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Barbara
by A verified traveler
Work stay
Posted 4 Dec 2020 on HotelsFrom the receptionist it was terrible . She was rude and sarcastic ! Very insulting refused me to speak to a manger to report her and question him? . Requested a deposit of £50 on arrival for that hotel and I challenged them. At the end I had card to pay they refused and said it was cash they needed . I had to go out and walk around for 30mins to get a cash machine as the one close by is not working . The rooms are an apology ! For that reason I gave up one night and forfeited the money cos it was not a comfortable place and I did not get a refund on it even when I asked the unprofessional Receptionist to refund me for one night . The pics online are deceiving guys . Moulds in toilets as well . Train so noisy where they dumped me for the night even with window Closed . The bed was an apology . Stained towels etc
Comment from Hotel Management
5 Dec 2020 by Bella, Hotel Management
We are sorry to hear about your experience, Osita! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback with our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Bella!
by A verified traveler
Posted 3 Dec 2020 on Hotels
Comment from Hotel Management
4 Dec 2020 by Leo, Hotel Management
Hi, Gary! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Alex
by A verified traveler
Posted 16 Nov 2020 on Hotels
Comment from Hotel Management
18 Nov 2020 by Bella, Hotel Management
Thanks for rating our services, Eric! Looking forward to your continuous appreciation and support. Regards, Bella!
by A verified traveler
Posted 17 Oct 2020 on Hotels
Comment from Hotel Management
18 Oct 2020 by Jason, Hotel Management
Hi, Joan. Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Jason
by A verified traveler
Posted 14 Oct 2020 on Hotels
Comment from Hotel Management
15 Oct 2020 by Ahmad, Hotel Management
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ahmad
by A verified traveler
Posted 14 Oct 2020 on Hotels
Comment from Hotel Management
15 Oct 2020 by Christina, Hotel Management
Apologies for the inconvenience caused, Rob! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Christina!
by A verified traveler
Not The Worst
Posted 9 Oct 2020 on HotelsStaff were polite and friendly, upon arrival And checked temperature - via my wrist which baffled me.
The Room was spacious, clean, tidy, unfortunately the window did not open due to being ground floor - the room was hot, the fan provided was loud.
The television appeared drunk and hung at very odd angle, but was not awful.
For the money paid I would recommend a short stay if staying in Luton.
The Covid-19 restrictions became a bit of a joke the longer time spent in the hotel.
Cleaners did not have masks on despite me walking past 2/3 cleaners in the corridor...
Everytime I exited the building I was to leave via a back way even to smoke and then walk around the entire building to gain access even in the pouring rain - however the staff were out the front smoking … also the cleaners were to enter via the back door.
This made no sense in regards to the strict guidelines I was informed of upon arrival.
Please do not be out off by this review, I would stay here again with no issues.
Comment from Hotel Management
10 Oct 2020 by Leo, Hotel Management
Hi, thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Leo
by A verified traveler from Isle of Wight
Posted 7 Oct 2020
It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget
Luton is much misunderstood and therefore undervalued as a convenient business stop.
Comment from Hotel Management
8 Oct 2020 by Bella, Hotel Management
Thanks for rating us, Tony! Your review made our day. We hope to delight you with our services. Regards, Bella!
