Ratings based on 973 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Hotel is conveniently located for the pool and in a quiet location but is now showing its age and is overdue for a refit.
Comment from Hotel Management
4 Nov 2024 by Raluca, Hotel Management
Thank you for your valuable feedback. We're delighted that you appreciated our convenient location and tranquil setting. We understand your concerns about the age of the facilities and are pleased to inform you that plans for a refurbishment are already underway. We strive to offer the best experience to our guests, and your comments help us improve.We hope to welcome you back in the near future to enjoy our updated facilities.
by A verified traveler
Posted 31 Aug 2024
Very rundown hotel even for a lower tier needs to recognise the benefits of a Diamond membership
Comment from Hotel Management
1 Sep 2024 by ., Hotel Management
Dear Mr. Emerson,Thank you for staying with us and for taking the time to share your feedback. We sincerely appreciate your loyalty as a Diamond member.We acknowledge that your reservation was made through a third party, and we were pleased to offer you two drink vouchers and a complimentary breakfast for two as a token of our appreciation. We are truly sorry to hear that this did not meet your expectations.We value your feedback and will use it to improve our services and facilities. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Warm regards,Hilton Garden Inn Team
by A verified traveler
Posted 21 Aug 2024
Nice stay - staff very friendly, just overpriced for a midweek 1 night stay with an £8 parking charge added on top of that
Comment from Hotel Management
31 Aug 2024 by av, Hotel Management
Dear Lee,Thank you for sharing your feedback and for rating your stay 4 out of 5 on Expedia. We're pleased to hear that you found our staff to be friendly and that you had a nice stay overall. We understand your concern regarding the pricing and the additional parking charge. We continually review our pricing to ensure it reflects the quality of service we strive to provide. Your comments will be taken into consideration as we work to improve our guest experience.We hope to have the pleasure of welcoming you back in the future.Best regards, Andrei Voicu Night Manager Hilton Garden Inn Luton North
by A verified traveler
Posted 9 Aug 2024
Worse breakfast ever, smallest buffet ive ever seen,but it seems like half the hotel is homing immigrants
Comment from Hotel Management
9 Aug 2024 by Joanna, Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I would like to apologize again and know I will address your feedback directly with our team. In future, please report any issues to a member of staff and we can solve the problem straight away. If there is anything else .We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
by A verified traveler
Posted 4 Aug 2024
Maria was amazing
Comment from Hotel Management
17 Aug 2024 by Andrei Voicu , Hotel Management
Dear Bethany,Thank you for your fantastic 5 out of 5 review on Expedia! We're thrilled to hear that you had such a positive experience during your stay with us.Your kind words mean a lot to our team, and we’re delighted that we could make your visit so enjoyable. If there’s anything specific you loved about your stay, we’d love to hear more about it!We look forward to welcoming you back in the future.Best regards, Andrei Voicu Night Manager Hilton Garden Inn Luton North
by A verified traveler
Posted 21 Jul 2024
Very nice, clean and tidy hotel. The staff were all superb, professional, welcoming and friendly - great ambassadors for The Hilton. Thank you all.
Comment from Hotel Management
22 Jul 2024 by Raluca, Hotel Management
Dear Mr Julian, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
by A verified traveler
Good stay
Posted 10 Jul 2024 on HotelsGreat stay, everything was great. Staff very polite and attentive
Comment from Hotel Management
22 Jul 2024 by Raluca, Hotel Management
Thank you for your positive review. We’re thrilled that you were satisfied with our services and that you found our staff friendly and eager to help. Your feedback is appreciated, and we hope to be of help again soon!
by A verified traveler
Posted 7 Jul 2024 on Hotels
Comment from Hotel Management
17 Aug 2024 by Andrei Voicu , Hotel Management
Dear A,Thank you for sharing your feedback and rating your stay 4 out of 10 on Hotels.com. I’m sorry to hear that your experience did not meet your expectations.We would greatly appreciate it if you could provide more details about what aspects of your stay were unsatisfactory. Your input is invaluable to us as we strive to improve our services and ensure a better experience for all our guests.Please feel free to contact us directly if there’s anything specific we can address or assist with.Best regards, Andrei Voicu Night Manager Hilton Garden Inn Luton North
by A verified traveler
Yearly Stay
Posted 3 Jul 2024 on HotelsWe stay here once a year at least and it is always a pleasant stay
Comment from Hotel Management
7 Jul 2024 by Raluca, Hotel Management
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at our hotel. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you again soon!
by A verified traveler
Posted 29 Jun 2024 on Hotels
Comment from Hotel Management
17 Aug 2024 by Andrei Voicu , Hotel Management
Dear L,Thank you for rating your stay 8 out of 10 on Hotels.com. We appreciate your feedback and are pleased to know that you had a positive experience at Hilton Garden Inn Luton North. If there’s anything specific you believe we could improve, please feel free to share. We're always striving to enhance our guests' experiences.We hope to welcome you back soon.Best regards, Andrei Voicu Night Manager Hilton Garden Inn Luton North
