Ratings based on 35 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Loved it. Clean, new, and affordable!
Comment from Hotel Management
20 Nov 2024 by CC, Hotel Management
We're delighted that you had a positive experience with us! It's wonderful to know that you appreciated our clean and modern facilities. We aim to provide great value, and your feedback reaffirms that we're on the right track.Looking forward to your next visit!Kind regards,Chiti
by A verified traveler
Posted 10 Nov 2024
Good
Comment from Hotel Management
20 Nov 2024 by CC, Hotel Management
Dear Kenneth,Thank you for taking the time to leave a review. We're pleased to hear that you enjoyed your stay and are eager to make your next visit even more memorable.Kind regards,Chiti
by A verified traveler
Posted 26 Sep 2024
Great hotel. Loved the sea food pie and breakfast.
Comment from Hotel Management
26 Sep 2024 by FOM, Hotel Management
Dear Anotida,Thank you for your review of our hotel. We are thrilled that you had a pleasant stay and that our services met your expectations. Your feedback motivates us to continue delivering exceptional experiences to our GUESTS. We hope to see you again soon.
by A verified traveler
Posted 9 Sep 2024
I was in Zambia n a business trip and everyone at the hotel was very welcoming the staff helped where help was needed. Great food and great atmosphere.
Comment from Hotel Management
26 Sep 2024 by FOM, Hotel Management
Dear Michelle,Thank you for your review of our Hotel. We are delighted that you had a pleasant stay and that our services met your expectations. Your feedback motivates us to continue delivering GREAT experiences to our GUESTS. We hope to welcome you again soon.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
4 Oct 2024 by Sitembile, Hotel Management
Dear Anna,Thank you
by A verified traveler
Posted 31 Mar 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by Sitembile, Hotel Management
Dear Anonymous,Thank youRegards
by A verified traveler
It didn’t work for me.
Posted 26 Mar 2024 on HotelsI booked an executive room days before travelling and my booking was confirmed. When I arrived at the hotel I was told they had no room for me. I had to wait for hours before I was given a standard room for the same price Hotels.com quoted. I felt cheated. It was my first time to use hotels.com
Comment from Hotel Management
4 Oct 2024 by Sitembile, Hotel Management
Dear Kenny,We sincerely apologize for the oversight in not allocating the correct room type as per your reservation. This does not meet our usual standards, and we deeply regret any inconvenience this may have caused you.Please allow us the opportunity to make it up to you. Our dedicated team will contact you shortly to discuss how we can rectify this situation and ensure your next experience with us exceeds your expectations.Once again, we apologize for any inconvenience and appreciate your understanding.RegardsSitembile KayumbaOperations Manager
by A verified traveler
Posted 8 Mar 2024
Average.. Room a bit small stayed in double room.. perfect for 1 person to sleep and go..
Comment from Hotel Management
4 Oct 2024 by Sitembile, Hotel Management
Dear Detric,Thank you for letting us know about your stay.Your feedback will help us to understand our guest preferences better.Hope to see you soon.RegardsSitembile KayumbaOperations Manager
by A verified traveler
Posted 28 Feb 2024
It is a newer hotel. Felt safe. They have a bank and 🏧 on the second floor with a guard.
Comment from Hotel Management
9 Mar 2024 by CC, Hotel Management
Thank you for your feedback and great to know you felt safe with your stay with us. We are hoping to host you on your next visit.
by A verified traveler
Superb
Posted 24 Feb 2024 on HotelsThe hotel is a lovely hotel, equipped with all the facility that you need. It has a bar and a restaurant. The rooms are clean daily if needed. There are and poor facilities within the room or you can call to ask for things that an iron, which they can do for you or they Can give it to you. We weren’t from Zambia but we needed to make some calls and we were able to do that free of charge. They went above and beyond to help us. The staff are friendly and informative, and if I’m ever in Lusaka again, that would be my place to stay.
Breakfast is a buffet which consist of a full English and you can get your eggs done as you wish then they’ve got cold patisseries and pour Asian cereal. It’s very plentiful. The Wi-Fi works throughout the whole of the whole hotel.
Comment from Hotel Management
27 Feb 2024 by CC, Hotel Management
Dear Tobi, thank you for your positive feedback. We are glad to hear that you enjoyed your stay at The Urban Hotel Lusaka. Your positive feedback will be shared with the team for the job well done.We look forward to welcoming you back again soon whenever your travels bring you back to Lusaka.
