Ratings based on 264 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Sep 2024
Excellent service and impressive continental breakfast options.
Comment from Hotel Management
15 Sep 2024 by Best Western Plus Lusaka, Hotel Management
Dear Logan,Thank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
by A verified traveler
Posted 6 Aug 2024
Great stay
Comment from Hotel Management
7 Aug 2024 by Best Western Plus Lusaka, Hotel Management
Thank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
by A verified traveler
Posted 23 Jun 2024
I enjoyed my stay
Comment from Hotel Management
23 Jun 2024 by Best Western Plus Lusaka, Hotel Management
Dear Brian,Thank you for sharing your experience at Best Western Plus Lusaka. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As OUR VALUED GUEST, your feedback will be shared with the entire team to continue to inspire and motivate them delivering exceptional customer service. Once again thank you for staying at the Best Western Plus Lusaka Hotel and we hope you choose to stay with us again whenever your travel needs bring you back to Lusaka, Zambia.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
14 Jun 2024 by Best Western Plus Lusaka, Hotel Management
Dear Samuel,Thank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
by A verified traveler
Posted 4 May 2024
It was pleasure to stay
Comment from Hotel Management
4 May 2024 by Best Western Plus Lusaka, Hotel Management
Dear Shuichi,Thank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
by A verified traveler
Average Rooms
Posted 31 Mar 2024 on HotelsJust okay rooms, a bit of lighting issue, feels dark.
Just okay for short stays.
Comment from Hotel Management
13 Apr 2024 by Best Western Plus Lusaka, Hotel Management
Dear ABHISHEK, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
26 Feb 2024 by Best Western Plus Lusaka, Hotel Management
Dear TomThank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
25 Feb 2024 by Best Western Plus Lusaka, Hotel Management
Dear ShuichiThank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
by A verified traveler
Posted 8 Jan 2024
Staff & their services are exellent.
Comment from Hotel Management
10 Jan 2024 by Best Western Plus Lusaka, Hotel Management
Thank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
by A verified traveler
Posted 24 Nov 2023
Staff made a special effort to go out and buy duct tape for me for my broken suitcase - very much appreciated!!!
Comment from Hotel Management
24 Nov 2023 by Best Western Lusaka, Hotel Management
Dear PaulThank you very much for selecting the Best Western Plus Lusaka as your hotel of choice.We strive on 100% satisfaction and we are happy that we exceeded your expectations during your stay - I will make sure to pass your message of compliments onto the entire team.Thank you very much for staying with us and we really look forward to welcoming you back to the Best Western Plus Lusaka in the very near future.
