Ratings based on 32 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from U.S.
Posted 30 Jul 2019
My family and I arrived for our reservation at about 6pm only to be told by the guy at the front desk that our price from Expedia was “too low” and that the price is usually about $135/night (which is NOT true if you check their online prices). We were polite and insisted that we have a reservation at the lower price. We stayed about 30 minutes trying to get the guy to honor the price but in the end, he TURNED US AWAY. My spouse and kids and I had to crash at a relative’s house due to the late time (and I have NEVER had a hotel not honor a reservation. My son slept on their living room floor that evening. We were all appalled and upset. It was only after I complained to Expedia (Expedia’s customer service was great) and after Expedia addressed the issue with the hotel that the hotel reached out to us the via email to offer us another room at the previously-agreed upon reservation rate and a free night. They claimed their computer was down (they never mentioned that when they turned us away). My family and I lost trust in this hotel and felt there was a lack of integrity from the staff. No way would we stay there. I can only imagine what would have happened if my spouse didn’t speak mandarin (he was the only one who is bilingual) and if we didn’t have family nearby. My children were very upset about suddenly not having a place to stay for the evening on their first night in Luodong. The front desk guy didn’t seem to care. Terrible situation. Terrible overall.
Comment from Hotel Management
26 Jul 2023 by Joseph, Hotel Management
Dear Tracy,First and foremost, we want to extend our deepest apologies for the delayed response to your review. We are truly sorry that it has taken us four years to address your concerns. Please know that we take your feedback very seriously, and we deeply regret any inconvenience or disappointment caused.During these past four years, our hotel has undergone significant changes, including a complete overhaul of our management team. We want to emphasize that your feedback has not gone unheard, and your comments have been instrumental in driving the positive transformations we've made.The lack of integrity displayed by our previous staff is something we deeply regret, and we assure you that such behavior is entirely contrary to the principles we uphold under the new management's guidance.In light of this unfortunate incident, we extend a heartfelt offer of a complimentary stay with us. We genuinely hope to demonstrate the positive changes we've implemented and provide you with the impeccable service and warm hospitality that aligns with our new management's vision.Your satisfaction is our top priority, and we hope you will consider giving us another opportunity to surpass your expectations. If there are any additional concerns or specific preferences you'd like to discuss, please feel free to reach out to us directly.We genuinely appreciate your valuable feedback, and we apologize again for the extended response time. We hope to have the privilege of welcoming you back and showcasing the true essence of our renewed hospitality.Best regards,Jia-jia Business Hotel
by A verified traveler
Posted 6 Aug 2024 on Hotels
by A verified traveler
Posted 6 Jun 2024 on Hotels
by A verified traveler
還行
Posted 15 Mar 2024 on Hotels普普通通
by A verified traveler
一躺上去床癢
Posted 20 Nov 2023 on Hotels很乾淨，位置離夜市很近，不過床一躺下去，全身就開始癢了，希望可以改善，棉被蓋上去也會癢，接待人員很好
by A verified traveler
還不錯
Posted 21 Oct 2023 on Hotels房間乾淨，早餐還可以，交通方便 價格合理，但隔音稍差。
by A verified traveler
Posted 2 Jul 2023
by A verified traveler
好極了
Posted 16 Jun 2023 on Hotels櫃台人員很好，地理位置佳靠近羅東夜市。
by A verified traveler
Posted 14 May 2023
羅東駅、夜市にも近くエレベーターも広い為自転車を載せて自分の部屋のフロアまで持って行けた。
Comment from Hotel Management
12 Jun 2023 by jiajia, Hotel Management
謝謝您的肯定 歡迎再次入住
by A verified traveler
Posted 13 Nov 2022 on Hotels
Comment from Hotel Management
14 Nov 2022 by 家家商務旅館, Hotel Management
非常謝謝您的光臨，觀迎您下次再入住。
