Ratings based on 522 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Palmdale
Posted 14 Sep 2024
The staff were super friendly, they sincerely wanted us to enjoy our stay here, both the front desk, and 1F restaurant for breakfast. The bedding was very comfortable. The breakfast buffet had a great variety and quality. The massage in the hotel was phenomenal!! We stayed for one night, and went back again to stay another night the next week. Definitely will go back, and strongly recommended!
by A verified traveler from Palmdale
Posted 3 Sep 2024
Reasonable price, spacious rooms, 2 hot spring tubs in the room are very nice! The only disadvantage was the railway right by the hotel, we can hear the alarm and the train clearly in the rooms.
by A verified traveler from West Lafayette
Posted 25 Jul 2024
The spa facilities on the 5th floor is excellent. Not crowded at all and plenty of space.
by A verified traveler
Posted 10 Jun 2024
Parking was included in this property in the property's basement. Staff were really pushy about leaving google reviews on their service with their name.
Room was very spacious with a patio. Bed was really comfortable and breakfast selection is a lottttt.
by A verified traveler from Taipei
Posted 23 Jun 2023
Lovely!
by A verified traveler
Nice hotel but service could be better.
Posted 16 Aug 2022 on HotelsWe waited more than a half-hour to check in. Although the room appeared great at first glance, the tiny details were neglected. For $6800 per night, I would anticipate getting better quality.
by A verified traveler
We enjoyed our stay and the hot spring in the room
Posted 29 Nov 2021 on HotelsThe family room is big and has 2 hot spring baths with nano bubbles. The staff is nice. The breakfast is not really western except croissant and toasts and jam. The juices are too sweet. The roof top bar is great and surprisingly very affordable but only 5 basic cocktails available
by A verified traveler
Posted 18 Apr 2021
Not recommend
by A verified traveler
Posted 5 Apr 2021 on Hotels
by A verified traveler
Posted 28 Dec 2020
The hot spring pool in room is fantasty, but the soundproof could be better. The uproar from other room kept disturbing us in the mid night so that we can't realy relax and fall asleep for a long time.
