Ratings based on 172 Verified Reviews

3.7 out of 5
79% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Dec 2023
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Aug 2023 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 11 Aug 2023 on Hotels
1 out of 5
by A verified traveler

Posted 31 Mar 2022
Very diapointed
4 out of 5
by A verified traveler

OK.But proper management can improve the place.

Posted 31 Jan 2022 on Hotels
Make sure that hey dont push you to the brown coloured apartments. When you book a hotel room, they should give you a hotel room. Demand for it. The Apartments are terrible. But they will insists that you go there.
Comment from Hotel Management
4 Feb 2022 by Front Office, Marina Island Pangkor Resort & Hotel, Hotel Management
Dear Sir, Thank you for taking the time to drop us a review. We are sorry you did not find your stay a pleasure. Do stay safe and thank you again. Have a great day!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Sep 2020
2 out of 5
by A verified traveler

A nightmare - Marina Island Pangkor resort & hotel

Posted 29 Jan 2020 on Hotels
No valet service at arrival to our hotel (D'Ocean) Internet access was weak. No spa facilities & not informed by staff where to find this. Snorkellling is not at the hotel but rather at the beach (Coral Beach). There is no proper beach at the hotel although it is advertised. The restaurant food was awful with many items out of stock (no soft drinks, no burgers, no lamb, no cheese cake etc). Our steak on the first evening was a minute steak not ribeye, very small and so tough you can make a handbag out of it. The second evening our fish was frozen and raw in the middle. Coffee in the morning was cold. On departure the staff did not even ask if we enjoyed our stay - this is basic hotel etiquiette.
Comment from Hotel Management
30 Jan 2020 by Khusyairi,, Hotel Management
Dear Thank you for your review and for choosing the Marina Island Pangkor Resort & Hotel. Please accept our sincere apologies for the shortfall that you experienced on your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our service to the level that you as our valued guest so rightfully deserve. Once again, please accept our sincere apologies and we look forward to being of service to you again. Thank you Best Regards,
3 out of 5
by A verified traveler

Posted 5 Jan 2020
There are still rooms of improvement
Comment from Hotel Management
5 Jan 2020 by Nik, Hotel Management
Dear Thank you very much for taking the time to share your review with us. We are pleased to hear that your overall stay was a comfortable one and you were impressed with our hotel’s quality and services. It is always a pleasure to receive good comments from our guests. We will certainly looked into your suggestion and idea to recommend new facilities in our room and breakfast varieties in near future. Thank you for your patronage and we certainly look forward to server to you again. Thank you. Best Regards. Nik Assistant Front Office Manager
4 out of 5
by A verified traveler

Posted 23 Dec 2019 on Hotels
Comment from Hotel Management
25 Dec 2019 by Khusyairi, Hotel Management
Dear Haris Thank you for your review and for choosing Marina Island Pangkor Resort & Hotel. We very much appreciate your positive review following your stay with us. It’s always a pleasure to receive good comments from our guests. We will definitely share your compliments with the team here. Thank you again for sharing your experience and we are always pleased to be your second home when you are in this area. Best Regards,
3 out of 5
by A verified traveler

Posted 15 Dec 2019 on Wotif
Needs more attention on cleanliness and improve customer service.
Comment from Hotel Management
25 Dec 2019 by Khusyairi, Hotel Management
Dear Mak, Thank you for your review and for choosing Marina Island Pangkor Resort & Hotel. Please accept our sincere apologies for the shortfall that you experienced on your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our service to the level that you as our valued guest so rightfully deserve. Once again, please accept our sincere apologies and we look forward to being of service to you again. Thank you Best Regards,
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